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Intrepid Travel

4.8 | Excellent
Intrepid Travel
Premier
  • 819 Tours
Intrepid Travel Reviews & Ratings
4.8 out of 5

99%

recommend

2,340 Reviews

Excellent 1,829 Great 464 Average 29 Disappointing 9 Terrible 9

Rating Details

Value:
4.8 Guide:
4.8 Activities:
4.8 Lodging:
4.7 Transportation:
4.7 Meals:
4.7
Tour Reviews

They Made It Difficult For Me To Get Money Back

Balkan Adventure

1.0 August 2017 Recommend: No
I booked a 981euro holiday with Intrepid in July 2017. They emailed me a few days after booking to tell me that trip was cancelled and that I was entitled to a refund. Fair enough. I emailed back that day to say I would accept the refund. No response or returned money ensued so I contacted them about this again a few days later. A lady told me via email that my refund had now been requested and was on the way. A little peeved that I had to remind them of money they owed, esp as they had cancelled.
Almost a week later and my bank account still empty. I contacted again and they told me they would authorise my refund. I was getting really worried at this stage. They seemed so indifferent. Meanwhile I didn't have the money in my account to book another holiday during my annual leave. I continued to call and email. Finally after numerous unanswered phonecalls and 15 emails (all unanswered bar 2), I finally got my money back almost two weeks after they cancelled. It was hard work and stressful trying to get it back. I am distrustful of intrepid and will steer clear of them.
Be warned - once you have paid they don't care. Customer service atrocious - over a dozen unanswered calls and emails. I will never have dealings with them again.
Read more
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0

Not a bad trip, but could have been better without Intrepid

Intrepid Company Reviews

3.0 June 2017 Recommend: Yes
The benefits of Intrepid are taking most of the hassle out of organising a trip and giving solo travellers a group to travel with. They're reasonably good at this, but you pay a lot for the privilege. That's not so bad in itself, since you know the price up-front, but it's very obvious that they put profit first and try to save money wherever they can - using too-small minibuses and cheap hotels, for example. Nearly all group tours publish all the hotels used. Intrepid publishes only the first and last hotel, which happen to be the best ones of the trip. Coincidence?

I still had good trips overall, but they could have so easily been better if I'd organised them myself and I would have saved a lot of money, too.

Much depends the guide you get, but this is hit and miss. Some guides are great, some aren't.

Also, reviews on Intrepid's own website are filtered to hide any reviews with a rating below 4 stars! You can submit one - it just won't ever be shown to the public!
Read more
  • Value 3.0
  • Guide 3.0
  • Activities 3.0
  • Lodging 3.0
  • Transportation 3.0
  • Meals 3.0

Classic Japan

Intrepid Company Reviews

5.0 June 2017 Recommend: Yes
Classic Japan is an excellent introduction to Japan with a good balance of locations, interesting activities and mostly comfortable accommodation. Highlights for us included the temples of Kyoto, the monastery at Koyasan, Matsumoto, Tokyo and the variety of food experiences. The tour leader Kazutomo Akeda did an excellent job taking into account the interests and preferences of group members. We really appreciated Kazu's careful planning and organization, which ensured we made the most of our time, and had fun too. Thank you also to our fellow group members! Read more
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0

Shambles of a booking process

Intrepid Company Reviews

2.0 June 2017 Recommend: No
I booked a trip to the middle east for next year which I was really looking forward to. I'd never travelled with Intrepid before and had always travelled with G Adventures, however I thought I would give them a go this time.

I then wanted to delay my trip by a month so got in touch via email. I was told this was not a problem at all, and I was sent through a new invoice.

I then looked at the invoice to see this new trip was £400 more than the previous month, and the consultant completely failed to mention this, which I thought was a little underhand.

After several phone calls, one with a consultant who was completely clueless, I finally spoke with one guy who said he would speak with his manager and call me back the following morning....guess what, no phone call.

I was able to move my deposit to another trip or lose it completely. Begrudgingly, I am now going to Cuba with them in December 2018 for 7 days, and will go on my month long trip to the middle east with G Adventures instead.
Read more
  • Value 2.0
  • Guide 2.0
  • Activities 2.0
  • Lodging 2.0
  • Transportation 2.0
  • Meals 2.0

Overpriced. Is this where Intrepid is going?

Intrepid Company Reviews

3.0 June 2017 Recommend: Yes
I have been on three Intrepid tours and found them great, and our guides were totally involved. The review I am doing is for Code ZMSP from Rome, Italy, through Switzerland and into France. I felt it was a very expensive tour for what we got back. For the price I would have liked to have seen the accommodation a bit more up market, more inclusions like meals and entry fees paid. Yes, we got to see a lot of places but I felt that all our orientation tours were far too rushed and it seemed to be a bother to our guide that we wanted to slow them down a bit and take an odd photo or two. There could have been a bit more interaction between the guide and the group and perhaps a bit more care on our guides behalf to stay with the group rather than racing out the front and us trying to keep us. Read more
  • Value 3.0
  • Guide 3.0
  • Activities 3.0
  • Lodging 3.0
  • Transportation 3.0
  • Meals 3.0
Stride Take

Intrepid Travel is all about ‘real life experiences.’ Founded back in 1989 following an “intrepid” African adventure trip, Intrepid lives up to its name by offering up some pretty big adventures -- such as an 11-day hike through Papua New Guinea -- but is broad-based enough to also lead group trips to Hawaii, complete with sipping sunset Mai Tais on Waikiki Beach.

What Makes Them Stand Out? 

Above all else, Intrepid strives to get its travelers off the beaten path and under the surface of the local culture. To accomplish this, group sizes average just ten travelers each, with a maximum of 16 on most trips, allowing for more use of local transportation and lodging, along with fostering cultural immersion. Intrepid also employs local English-speaking leaders who act more as a resource for local exploration than do typical ‘guides,’ shepherding groups from one place to another. 

Who Travels With Them?

Intrepid is one of the early pioneers of the “adventure”-style guided trip.  Despite its informal beginnings and emphasis on younger, highly adventurous travelers, Intrepid has expanded to a global company with a broad range of trips to fit all ages. Intrepid divides its small-group trips into three separate styles of travel, all priced accordingly. “Basix,” for budget travelers, keep inclusions to a minimum and offer plenty of free time, “Original” journeys which offer more included activities and more hotels, while “Comfort” trips offer the highest level of included activities and standards of accommodation, as well as roomier vehicles. 

Where Do They Operate? 

Originally focused on small group adventure tours to Asia, Intrepid has expanded rapidly over the years, while maintaining its classic style.  It now offers some 800 different guided trip itineraries in over 100 countries, on all seven continents. Each year, the company carries over 100,000 travelers worldwide.

How Does it Work?

Intrepid enjoys using local, unique forms of transportation. You might find yourself traveling by felucca in Egypt, on a camel in Morocco, or in a tuk-tuk on the best Thailand tour of your life. Accommodations, which could range from guesthouses to home stays, are also locally owned, allowing a more authentic taste of the region while contributing to the local economy.

Why Travel With Them?

Intrepid is a good choice if you don’t mind forgoing some creature comforts for a truly authentic, local experience. If you enjoy meeting locals when traveling, sampling new and exciting foods, and traveling in mixed-aged groups of 10-16 people, Intrepid could be a good fit for you. Additionally, Intrepid has poured millions of dollars into local economies, so you’ll feel good knowing that your money helps support some of the innkeepers and vendors that you’ll meet along the way.

Visit Intrepid Travel site >
From Intrepid Travel

The Intrepid Travel Experience

If you’re looking for adventure, you’ve come to the right place. For the past 25 years, we’ve been taking small groups of travelers on unforgettable trips around the world. What makes them unforgettable? Take a look for yourself and discover the Intrepid experience.

Our travelers have three styles of tour to choose from: Basix, Original and Comfort. Each has a different level of inclusions and accommodation, but all have unforgettable real life experiences as part of the package. Travellers can also choose themed trips, such as Family, Sailing or Food, to suit their interests.

Our group size has an average of just ten travellers, which allows us to get off the beaten track, use local accommodation and transport, and really get to know the culture. It also ensures we are contributing to the local economy; by choosing local suppliers we were able to keep AUD 60 million in local economies in 2012. We’re also working hard to reduce our carbon footprint and were the first in our sector to introduce carbon offset trips. This, along with our many corporate sustainability activities, has meant we’re one of the travel industry’s leaders in responsible travel.

Why Intrepid?

  •   Small groups - average of 10 people per trip
  •   Sustainability - pioneers for the industry
  •   Local leaders - authentic perspectives
  •   Local transport - get close and personal
  •   Local accommodation - experience real living
  •   Intrepid travelers - like-minded companions 

History

Intrepid Travel has come a long way since its beginnings in 1989. From two university friends, a typewriter and a kitchen desk, it is now a proud member of PEAK Adventure Travel Group Limited, taking over 100,000 travellers every year.

Intrepid Travel is part of PEAK’s Intrepid Group of companies, alongside leading small group adventure companies Peregrine, Geckos, Peregrine Reserve, Adventure Tours and The Adventure Company.

Despite growing into a global business with over 1,000 staff based all over the world and over 800 different trips across every continent, we’ve remained devoted to the same grassroots values and responsible travel philosophies that we had at the very beginning.

Values

On every trip we operate and in every interaction we have with a client, supplier or local, we live our core values everyday:

  • Integrity – Doing the right thing
  • Responsible – Think global, act local
  • Growth – Stakeholders in our own success
  • Innovation – Thriving on new ideas and embracing change
  • Fun – It’s engrained into who we are and what we do
  • Passion – We are inspired by the work we do and the trips we offer

 

Associations:

United States Tour Operators Association (USTOA)

Awards:
        
 
  • 2013
    • Thailand Green Award at ITB in Berlin
  • 2010
    • Winner, Global Tourism Business Award, Tourism for Tomorrow Awards
  • 2012
    • Winner, Preservation Category, Conde Nast Traveler World Saver Awards
Trips & Specials

Arctic 2018 Earlybird Sale

Book any of the Arctic departures below before 31 August 2017 and we’ll take up to US$3500 off your voyage*. Valid for 2018 departures only. Get in quick, early birds, as spaces are limited.

 

View the latest travel deals from Intrepid

Highlights

  • Disconnected from the rest of the world, this is the ultimate relaxation holiday. Indulge in freshly prepared meals and loll around in a bean bag as you enjoy spectacular sunsets, and maybe even sleep out on deck under the stars
  • Explore Myanmar's unspoilt paradises and remote locations, yet to be discovered by mainstream tourism
  • Anchor in the calm waters surrounding local islands, where you can kayak, paddle board and snorkel among stunning marine life
  • Sit back and soak up some of the best beaches in the world, and enjoy a BBQ on a secluded stretch of sand with fish caught fresh that day
  • Embrace the special experience of interacting with the nomadic seafaring community of the Moken
  • Enjoy the luxury of a superior 46-foot catamaran, with spacious common areas and comfortable cabins and bathrooms. Leave your sleeping gear and beach towel at home, as all of this is provided for you
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Highlights

  • What better way to see the historic towns, protected forests and stunning islands of Croatia’s Dalmatian Coast than aboard a private yacht? All aboard for a week in paradise
  • Explore beautiful Split, where tradition, modernity and a variety of European influences come together. A visit to the Diocletian’s Palace reveals some of the Adriatic Coast’s most important surviving Roman buildings
  • Bliss out on Brac’s world famous Zlatni Rat beach, a spit of white sand jutting out into turquoise waters
  • Opened to the public only in 1989, the island of Vis boasts coastal scenery and a military history just waiting to be discovered. Also, the local vugava wine is rather nice
  • Stari Grad, Hvar’s Old Town, is quite literally one of the oldest towns in Europe, and a charming one at that. It provides a great base from which to explore the island
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Great Indochina Loop tour
30 days
Small Group Tour
Value - 3 star
Physical :
From: $ 3,366

Highlights

  • Travel adventurously just like the locals – an overnight sleeper train from Bangkok to Chiang Mai and then again from Hanoi to Hue, a two day boat journey down the Mekong River - pass incredible rural scenery and spend a night in the remote village of Pakbeng
  • Discover the highlights of refined Luang Prabang with a guide, and enjoy free time to make your own explorations and discover why UNESCO rate this city so highly
  • There are many chances to do good while you travel, like the Intrepid foundation supported COPE, dedicated to helping those injured by unexploded ordinance
  • Sail among the floating villages, grottos and limestone pillars of magical Halong Bay
  • Explore the old imperial capital of Hue in typical Vietnamese fashion - on the back of a motorbike
  • Enjoy the guidance of a local expert as you temple-hop at the dazzling Angkor complex, one of Southeast Asia's premier sights
  • Confront the sobering but important Khmer history in Phnom Penh, with included visits to the Tuol Sleng Genocide Museum and Choeung Ek Memorial
  • Acquaint yourself with frenetic Bangkok, a wonderland of excellent street food, enchanting canals and sprawling marketplaces
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Inca Trail Express tour
7 days
Small Group Tour
Value - 3 star
Physical :
From: $ 1,004

Highlights

  • This trip allows you to choose how you want to approach Machu Picchu. Hike the Inca Trail, Inca Quarry
  • Trail or relax and take the train
  • You'll have plenty of free time to explore the greatest icon of ancient South America, Machu Picchu. Take a guided tour and then wander around it at your own pace
  • Explore Cuzco, South America's oldest continuously inhabited city. The city has ancient foundations, an interesting blend of Inca and colonial influences, and endless things to do and see
  • The Sacred Valley is known for its steep and soaring scenery, its mystical significance for the Inca and the indigenous cultures that still reside here
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See All Intrepid Travel Trips >

 

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