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15,842
50-Plus Travel Tour Reviews - Summary
94% Recommend

4.6 out of 5
Excellent 13,623 Great 3,700 Average 790 Disappointing 218 Terrible 183
Value
4.6 Guide
4.6 Activities
4.6 Lodging
4.6 Transportation
4.6 Meals
4.6

T

Does Not Recommend

EXPERIENCE PARK TOURS IS A SCAM --YOU WON'T FIND ANY LEGITIMATE REVIEWS, THEY HAVE THEM DELETED. September 2018

1.0

Experience Park Tours Company Reviews

  • Value 1.0
  • Guide 1.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 1.0
  • Meals 1.0
This company brought a used white bus from busforsale.com to the tour, the owner, Frank Smith is Cecil Franklin Smith, told all of us that his other buses had been damaged at the Kentucky Derby. This was a lies. There's a webpage that has been started as this company has scammed many people of the years, it's www.facebook.com/stopfranksmith Read more

Operator Experience Park Tours

J

Does Not Recommend

Go To Ireland... Just Don't Use CIE September 2018

3.0

British & Irish Grandeur

  • Value 2.0
  • Guide 4.0
  • Activities 4.0
  • Lodging 2.0
  • Transportation 3.0
  • Meals 3.0
My wife and I travel often and while we enjoyed our tour itself, we would not use CIE again and would caution anyone else before doing so as well.
By the time our tour guide casually mentioned that their numbers on our particular tour were “way down” (our group had 28 the first week and only 18 the second week on a 50 person bus), I had already figured out why. CIE, as a company, is just not very good. Our group of three in Colorado, booked with some other family, a party of two, in Florida, to make sure we were on the same tour. The problem is, in spite of detailed explanation that we would be traveling separately and paying separately, CIE consistently attempted to treat us as a single party of five, both in payment and logistics. They charged our family in Florida an extra $50 to send their ‘travel bags’ to them directly. They messed up the travel vouchers for our group and even had them scheduled to be picked up at the wrong airport in England. This was clearly communicated on multiple occasions, but was still messed up by CIE.

Then there is their transport company. Before getting to the Denver airport, we received notice our flight into London would be delayed 2.5 hours. I called immediately, giving CIE a ten hour notice, and was told it would cost extra money for them to pick us up later. Apparently, they don’t do pickups afternoon. This would have been good information to have beforehand. Upon arrival, when I called the travel company at 2:00 pm local time, there was no answer so we ended up just taking a taxi and paying an extra $70 just to get to our hotel. Despite multiple requests, CIE has repeatedly refused to refund our $45 that we prepaid for our transfer, claiming a non-refundable policy. Think about this… 5 people on our trip, bringing in nearly $20,000 of revenue to this company, and rather than make it right, when the delay was no fault of our own, they choose to hold firm to their “non-refundable” policy and refuse to refund a measly $45.

I gave 3 stars rather than less because the tour itself was great. Our tour guide and itinerary were top notch. We did the 14 day Irish/British Grandeur and it was a whirlwind fourteen days. We saw a tremendous amount of sites and points of interest, but in doing so, we were exhausted by the end, despite being much younger than most of our tour companions. While there were a couple free afternoons and evenings, there wasn’t a single free morning. The mornings that we were leaving the hotel, we were to have bags out of our hotel room by 6:00 am or 7:00 am and we would be leaving between 45 mins and an hour later. Even when we stayed an additional night, our latest morning departure was 8:15 am. This is most definitely not a leisurely tour so be prepared to get good at sleeping on a bus.
The most disappointing part of it all though was the ‘bait and switch’ of the hotels. This tour was promoted as 4 and 5 star hotels, which was a complete fabrication. We stayed one night at a 5 star, two nights at a 4 star, and every single other hotel was maybe a 3 star. Maybe. Terribly uncomfortable beds, pillows, and poor service from hotel staff. For the price we paid for this trip, the hotels were a total rip-off and we expected better. The moral of the story is this; your numbers are down, CIE, because you’re not a very good company and word is spreading about your poor customer service. Go see Ireland! Just do it with a different company.
Read more

Operator CIE Tours

C

Recommends

Jewel of the Adriatic August 2018

5.0

Jewels of the Adriatic: Croatia & Slovenia

  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
The magic began after a very long journey to Zagreb airport on July 12, 2018. We were greeted by Elvis! From that very moment until we said goodbye, he made our Croatian experience nothing short of SPECTACULAR! Thank you yo Smartours and Elvis for the best adventure ever! Xoxo Read more

Operator SmarTours

A

Recommends

Ireland Trip was well organized August 2018

5.0

Magical Ireland

  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
We just got home from this trip and had a great time! The trip was well organized, meals were delicious, and the only hotel we weren't too happy with was the Randle in Killarney. The tour director, Peter Murphy, was very knowledgeable and he and the 9 other people (there were only 11 of us) on the bus were super nice and so much fun to spend time with. They made our first trip to Europe a very memorable one. We would recommend this company to anyone thinking of going to Ireland. Read more

Operator SmarTours

E

Recommends

Very good tour August 2018

5.0

Magical Ireland

  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
We traveled from July 19. Our tour director is sample of what the tour director should be. Funny, lot of nice jokes, knowledgeable, very well organized and much more. We learned a lot about country, observe its natural beauty and long history. I highly recommend the tour Read more

Operator SmarTours

Award winning travel
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