Aguas Calientes Small Ship Cruise Tours & Trips

What travelers are saying

"Our family of four, including two adult children, took the Bicycling: Day Trips to Paradise in Canada. This trip is entirely outsourced to the owners of the inn, there are no Road Scholar employees involved in the trip. Two of us have taken bicycle trips all over the world and the bicycling component of this trip was disorganized, haphazard and almost unsafe. We all filled out forms giving details regarding our bicycle fitting months before the trip. On the first day, the leader Stephen, went around the room and asked the same questions and said everyone would get fitted in the morning before we began the first ride. The morning brought a rack of bikes, all different types in various levels of readiness. There were road bikes, hybrid bikes, mountain bikes and e-bikes. The rides were all on paved surfaces and the mountain bikes were heavy and the additional suspension added weight. The bike I received had rust on the chain and rear sprocket. When I asked about it, was told they were waiting for another van to show up with tools and equipment. Once it arrived, they gave me the lubricant to spray on the rust. My wife’s bike would not shift into the high gear on the front sprocket. Instead of adjusting the derailleur, they suggested spraying it with lubricant. Our one son is over six feet and needed a larger frame bike, even though he detailed it in the bike form months ago, there was no bike to fit him. One of the guides, then went home and brought a larger bike that was a full suspension mountain bike for him. The bike was very heavy, hard to control on the road and he felt unsafe. After two days, one of the guides convinced Stephen that they could adjust a hybrid bike to fit him. Clearly there was no work done to prepare the bikes for the trip. Many of the bikes needed adjusting and all needed lubricant to function easily. For every day, there was a tray of snacks placed out for us to take along the ride. None of the bikes had any baskets or attached bags, so if you didn’t bring a small day pack, there was no way to carry the snacks. For lunch on the rides, they brought exactly one sandwich for each rider. Since most of us get hungry while doing a day of exercise, it would have been helpful to have a few extras. On one day, they ran out of sandwiches and one of the leaders that were riding with us did not get lunch. Do NOT take this trip if you are expecting it to be a bicycling trip. We have used VBT and Discovery Bicycle Tours many times over the past 25 years and they are excellent bike tour companies. Lastly, after sharing these details with Road Scholar after the trip, their response was weak at best. After doing the full reviews and having to call them, their response was to give us $200 credit after spending $8000 on this trip. Not only was that insulting, they assumed that I would take another trip with their organization."

What travelers are saying

"First, let me say our tour guide Tomomi S. is hands down THE best tour guide I’ve ever had - knowledgeable, fun and made great efforts to ensure that we were comfortable and happy (MTSobek tour guides are independent contractors. Tomomi also works for other Adventure/Tour companies) Secondly, Japan is beautiful, clean and the Japanese people are very welcoming. The hiking in the national parks was amazing. It could have been a truly five-star experience if MtSobek had not cut corners so egregiously. The website said (at the time) group tours are 5-22 people. The tour gets canceled if the minimum is not met. When I paid there were TWO other people booked-a mother and daughter duo. Shortly before our departure date I called to see if the tour would be cancelled. I wanted my money back but Mt Sobek was “pleased to say that the trip would not be canceled”. In other words, I could not get a refund. At the last minute a guy named Matt signed up so there were four of us. Five days into the trip Matt left and took a train back to Tokyo. I said to him “You realize Mt Sobek is not going to refund you”. He said, “I don’t care, Mt Sobek scammed us.” With tax, the tour costs $11,645 for 13 nights. For that price there is an expectation that the accommodations Mt Sobek chooses would be decent and clean. We all fully expected a ‘traditional Japanese experience’ which often means no private bath and 8 out of the 13 nights we slept on futon mats on the floor. However, Mt Sobek consistently booked us in the cheapest Ryokans (hotels) in each area in which we travelled. Most of these hotels were unclean and very out-dated. One Ryokan they booked us in was listed on a hotel website for $40 USD/night when there were much nicer accommodations nearby for $100 USD/night. (The Japanese yen is way down, the luxury Park Hotel in Tokyo was $200 USD/night. A comparable hotel would have been about $800/night in Austin.). We were the only people staying in several hotels that accomadated many more people. The most egregious example of MtSobek’s booking the cheapest rooms is when we were booked at a large traditional ski lodge at the base of a spectacular mountain. It was beautiful on the website but had two very different wings. One wing was modern, clean and beautiful with simple beds. The other wing was very old (similar to a cheap Motel 6 that had not been updated since the 1970’s). The carpet and bathrooms were disgusting and like many of the Ryocans where we stayed the futon mats seemed as though they had not been cleaned In 30 years. Only after our tour guide checked us in did we realize we had been booked in the cheap rooms. I asked Tomo why. Immediately someone from MtSobek reached out to me and said, “gosh, I’m sorry you did not realize you were going to have a traditional Japanese experience”. Really? “Traditional” experience depends upon one’s budget. In the US, “traditional” to some people may be the Marriott, a Motel 6 or the Four Seasons Hotels. We were paying for a Marriott experience and received the one-star Motel 6 experience. Upon arrival in Tokyo I expected to be met at the airport by a driver (as many tour companies do). However, several days before our arrival dates in Tokyo, MtSobek sent an email telling us how to locate taking a city bus from the bustling Tokyo airport. That is interesting if you do not speak Japanese. MtSobek cleverly uses great photography and elaborate descriptions of the national parks and the hiking while using terms like “traditional Japanese experience with tatami-mat sleeping” to disguise sub-standard accommodations. At one point we were looking on-line at the very hotel where we were staying and did not even recognize it from the website pictures. The hiking was amazing. The group size was disappointing with just the three of us. I would absolutely recommend a hiking tour through Japan, just not with MtSobek."