761 Reviews of Australia Tours
Amazing, would highly recommend it July 20164.0
Operator G Adventures
Great itinerary but too many restrictions on September 20154.0
Operator Intrepid Travel
Recent booking to Bonaire /Caradonna June 20193.0
Operator Caradonna Adventures
Looking at different options what would… June 20193.0
I wish I could make more of a fuss July 20183.0
We always tend to book the highest grade inside cabin as we prefer to spend our time enjoying the various facilities around the ship, for us the cabin is just a place to sleep and ablute...nothing more. At the time of booking we'd requested 'not' to be upgraded, but sadly this went unheeded and at check-in we'd been assigned an outside obstructed view cabin...which was also smaller than the larger inside we'd booked.
When will cruise companies realise that this is not an upgrade.
Our experience of these types of cabin are not favourable and this was to be no exception. The trip to reception was fruitless, the ship was sailing full...apparently...but as we were staying on for the next cruise they would look into the matter.
We were woken the first morning at 6am by one of the engineers working on the lifeboat outside our window, same again on day two and by day three the deck hands were joining in the melee by arranging the deck furniture at the same time.
Requests at reception were politely noted but little was done, the staff saying there were no available alternatives again.
Well can the staff start their duties a little later maybe?
Doubtful, came the reply.
At the same time there was another couple at reception complaining about the standard of their cabin. They ended up shouting, using abusive language and being quite obnoxious...but guess what...the manager appeared and they got moved.
I'm not good at complaining and would rather be polite and respectful towards hard working folk just trying to do their job, but sadly there appears to be a lesson I should learn here.
On the positive side, the ship was very good, the itinerary was excellent and even the tender operation was very well organised. The dining experience was good thanks to our 2 very hard working waiters and a section manager that actually showed an interest in his passengers. Entertainment was okay but not as good as we get on the British ships. The bar staff were great and a couple of Happy Hours each day ensured we could at least afford a drink or two to help us sleep through all the cabin noise.
And we didn't get moved for the second cruise either as apparently there was nothing available again...but it was strange how empty the restaurants and bars were in comparison...and still I didn't make a fuss.
Really glad we did this cruise for the ports we visited, but overall I think we would only use Holland America again for an itinerary we couldn't get elsewhere. Read more
Operator Holland America Line