Columbia River Moderate Tours & Trips

What travelers are saying

"I gave 1 star to everything because I have no idea what the tour was like. I had booked a 5 day tour with this group starting today with 4 of my friends. I came early to see friends in Portland and unfortunately on Saturday developed a scratchy throat. A COVID test revealed I was COVID positive. I immediately contacted the company and did the responsible thing by isolating myself in a hotel room and letting them know I wouldn't be able to go on the tour. I requested a credit so that I could do the tour some other time, as I was pretty disappointed to miss it. I was told that no credit would be provided and that I basically forfeited the entire fee, even though I'm sure they will be cancelling my hotel room and renting out my bike to others. I encouraged my friends to still go, rather than all of us losing our money, but the overall experience has left a bad taste in my mouth. They pointed out I had signed paperwork that has a paragraph in there stating that were I to get COVID I would have to leave the tour immediately, but this just feels like bad form. I am truly trying to do what is best for everyone. I am sitting in a hotel room watching tv for days on end to protect people here, and all I wanted was the consideration of a credit (even a partial one) to be used at a later date. I really should have just lied and not told them, I'm not that sick, I'm just responsible."