All Hakone Trips
All Hakone, expedition cruises, self guided adventures and vacation packages. Find the best guided and expert planned vacation and holiday packages. Read more about Hakone
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Visits
Beijing, Great Wall of China, Hakone, Hiroshima, Imperial Palace, Kyoto, Nijo Castle, Osaka, Shanghai, Suzhou, The Forbidden City, Tiananmen Square, Tokyo
Highlights
Themes
Train & Rail Journeys
What travelers are saying
"We spent two wonderful weeks touring several of the best destinations in Portugal & Spain with a group of 16 people. Our guide (Fredy) was from Spain and intimately familiar with the region, including its rich history, attractions, and food/beverages. The tour was well-paced using a combinations of private vehicles (small buses and cabs), trains, and an airplane ride as well as a fair amount of walking to get around these two beautiful countries. We extended our stay in Lisbon to see more attractions and took a side trip to Fatima, Obidos, and Nazare that was also excellent. Would have liked to have a bit more time in a couple of the cities, but we'll just have to plan another trip!"
Visits
Alps, Hakone, Kanazawa, Kyoto, Meiji Shrine, Tokyo
Themes
Cultural, Train & Rail Journeys
What travelers are saying
"It's hard to describe how lucky we are to have been able to work with Stephanie in planning our honeymoon to Japan. From the very beginning, Stephanie was friendly, flexible, and an absolute wealth of knowledge. We had several meetings with her leading up to our trip to come up with the perfect itinerary. Throughout this, Stephanie was mindful of our budget, without sacrificing anything. During our trip, Audley was available at all hours to help with anything and everything which was such a relief to know we had that resource available to us. I truly cannot imagine having planned this trip without all of Stephanie's guidance and knowledge- and cannot imagine taking another big trip like this without the help of Audley. Thank you again!"
Visits
Hakone, Hiroshima, Kyoto, Nara, Tokyo
Themes
50 plus, Climbing & Mountaineering, Cultural, Eco, Sustainable & Green Travel, High Adventure, Hiking & Walking, National Parks, Nature & Wildlife, Train & Rail Journeys, Scuba Diving
What travelers are saying
"It's hard to describe how lucky we are to have been able to work with Stephanie in planning our honeymoon to Japan. From the very beginning, Stephanie was friendly, flexible, and an absolute wealth of knowledge. We had several meetings with her leading up to our trip to come up with the perfect itinerary. Throughout this, Stephanie was mindful of our budget, without sacrificing anything. During our trip, Audley was available at all hours to help with anything and everything which was such a relief to know we had that resource available to us. I truly cannot imagine having planned this trip without all of Stephanie's guidance and knowledge- and cannot imagine taking another big trip like this without the help of Audley. Thank you again!"
All Hakone, expedition cruises, self guided adventures and vacation packages. Find the best guided and expert planned vacation and holiday packages. Read more about Hakone
Visits
Hakone, Hiroshima, Kyoto, Mount Fuji, Tokyo
Themes
Cultural, Train & Rail Journeys
What travelers are saying
"It's hard to describe how lucky we are to have been able to work with Stephanie in planning our honeymoon to Japan. From the very beginning, Stephanie was friendly, flexible, and an absolute wealth of knowledge. We had several meetings with her leading up to our trip to come up with the perfect itinerary. Throughout this, Stephanie was mindful of our budget, without sacrificing anything. During our trip, Audley was available at all hours to help with anything and everything which was such a relief to know we had that resource available to us. I truly cannot imagine having planned this trip without all of Stephanie's guidance and knowledge- and cannot imagine taking another big trip like this without the help of Audley. Thank you again!"
Visits
Hakone, Kanazawa, Kyoto, Tokyo
Highlights
Themes
Cultural, Local Immersion & Homestays, National Parks, Nature & Wildlife, Train & Rail Journeys, Religious
What travelers are saying
"This letter is effectively what was communicated no less than 8 times in writing and conversation to OAT representatives up the chain, beginning 19 days before the trip. OAT was IMMOVABLE on allowing us to find an alternative travel companion and it was 100% due to rigid policy, not real barriers. We never expected a refund and wouldn't have blamed them if we could not fill my spot. They refused to even give us the opportunity. Appalling and sadly representative of their customer service. Congratulations, you lost two customers and one long time referral source. I only think it is fair that folks know the nature of the company at this point. An absolute shame. As a dedicated Edmund Hillary member of OAT with a history of introducing countless friends to your service including 4 who booked trips, I am writing to express my deep concern over the handling of our Galapagos trip booking in light of a recent medical emergency. This situation not only highlights significant gaps in customer communication and care but also underscores the need for immediate, effective action. Timeline of Events and Communication Issues: Initial Contact on 11/22: We contacted OAT 19 days before the trip, scheduled for 12/11, as soon as it became clear that extended surgical complications would prevent my travel. Policy of No Refunds or Changes Under 30 Days: We were informed that the trip is non-refundable under 30 days, which is understood. However, OAT also refused to allow a replacement traveler, posing zero risk to the company. Both of us called, met with the same response. Response from Exceptions Department on 11/22: The no-change policy was reiterated by the Exceptions Department on the same day. Written Escalation on 11/22: Both parties sent written letters to escalate the matter. Delayed Response Until 11/29: We did not receive any response until 11/29, with OAT mentioning the inability to make changes 12 days before the trip. Policy vs. Practical Reasons: The response seemed more policy-based than practical. We offered to cover the cost for a replacement traveler for the internal Galapagos flight, which was declined. The rep always returned to the policy prohibiting it. She further added we do not sell trips within 30 days. Upon looking the next day, I found no less than 7 different itineraries with no less than 13 different trips that I could have booked within 30 days. Further Escalation Request and Conversation on 11/30: A further request for escalation resulted in a 23-minute conversation on 11/30 without any change. Given these circumstances, I propose the following practical solution: Future Travel Credit in Exchange for Re-Selling My Space: If finding a substitute traveler is unfeasible, I suggest OAT resell my space to another interested party, crediting me for a future trip. This solution aligns with my preference and ongoing loyalty to OAT. The lack of a constructive response and rigid adherence to policy without considering exceptional circumstances is alarming. It not only affects this immediate trip but also impacts my ability to continue advocating for OAT in good conscience. An amicable and prompt resolution to this issue would speak volumes about OAT's commitment to customer satisfaction and flexibility. Unless there is a prompt and constructive resolution to this matter, we will be forced to escalate our concerns further. This includes reaching out to higher management within OAT, engaging with consumer protection agencies, sharing our experience through travel forums, and social media for breach of service. Our preference is to resolve this amicably, yet the current trajectory leaves us little choice but to pursue these avenues. I implore you to seriously consider these options and respond in a manner that reflects OAT's values of empathy and customer support. Your immediate attention to this matter is not only appreciated but necessary for a resolution that respects both parties' interests. Thank you for your understanding and prompt attention to this critical issue."
Visits
Hakone, Hiroshima, Kanazawa, Kyoto, Matsumoto, Mount Fuji, Nijo Castle, Osaka, Takayama, Tokyo
Highlights
Themes
Cultural, Hiking & Walking
What travelers are saying
"Great trip, great tour leader, thoroughly enjoyable packed a lot into a short time"
Health Safety +
Visits
Hakone, Kyoto, Meiji Shrine, Shirakawa, Tokyo
Highlights
Themes
Cultural, Education / Learning, National Parks
What travelers are saying
"I didn’t take this tour exactly, but made some changes based on my schedule and interests and travel dates. It was my first time in Southeast Asia and I was a traveling solo female. Liz my trip consultant and contact person was so helpful and responsive to any and all my concerns and questions. It was a trip of a lifetime. I can not gush enough about the itinerary and experiences. I am completely impressed with is company and this person. Ya ya in Chang Mai and Sam in Bangkok are top notch guides. The diving in Phuket was arranged with Siam diving, a small private boat not an over stuffed crowded one. It felt like we were the only people in the ocean. Goo, GO, GO!!!!"
Visits
Hakone, Kyoto, Osaka, Takayama, Tokyo
Highlights
What travelers are saying
"Our tour with Mike was incredible. The itinerary allowed us to see some truly incredible sights of Japan and really absorb the culture. Mike did an awesome job guiding us around and being a friend to us while we were here. No doubt I will be biking another tour with him in the future"
Health Safety
Visits
Hakone, Hiroshima, Kyoto, Matsumoto, Nara, Takayama, Tokyo
Highlights
Themes
Cultural, National Parks, Nature & Wildlife, Festivals & Special Events
What travelers are saying
"Discover Costa Rica is a great itinerary, covering varied habitats around the country and staying 2 nights each at 6 centres. Their birdwatching specials are led by local experts who really know their stuff."
Health Safety +
Generous cancellation
Visits
Arashiyama, Hakone, Hiroshima, Kyoto, Tokyo
Highlights
Themes
Family Friendly
What travelers are saying
"We joined the Intrepid “Real Italy Food Tour” and enjoyed it thoroughly. Our tour guide, Micol, was very knowledgeable and provided us with lots of good information. It seems Micol knew many of the staff of the venues we visited, including the pasta making class we attended. Our group of 11 travelers was extremely compatible, which greatly added to the fun and enjoyment."
Health Safety +
Visits
Hakone, Hiroshima, Kyoto, Osaka, Tokyo, Tokyo Tower
Highlights
Themes
Cultural, Education / Learning, National Parks, Nature & Wildlife, Photography
What travelers are saying
"I didn’t take this tour exactly, but made some changes based on my schedule and interests and travel dates. It was my first time in Southeast Asia and I was a traveling solo female. Liz my trip consultant and contact person was so helpful and responsive to any and all my concerns and questions. It was a trip of a lifetime. I can not gush enough about the itinerary and experiences. I am completely impressed with is company and this person. Ya ya in Chang Mai and Sam in Bangkok are top notch guides. The diving in Phuket was arranged with Siam diving, a small private boat not an over stuffed crowded one. It felt like we were the only people in the ocean. Goo, GO, GO!!!!"
Visits
Hakone, Kamikochi, Kanazawa, Matsumoto, Shirakawago, Takayama, Tokyo
Highlights
Themes
Cultural, Hiking & Walking, Nature & Wildlife
What travelers are saying
"I didn’t take this tour exactly, but made some changes based on my schedule and interests and travel dates. It was my first time in Southeast Asia and I was a traveling solo female. Liz my trip consultant and contact person was so helpful and responsive to any and all my concerns and questions. It was a trip of a lifetime. I can not gush enough about the itinerary and experiences. I am completely impressed with is company and this person. Ya ya in Chang Mai and Sam in Bangkok are top notch guides. The diving in Phuket was arranged with Siam diving, a small private boat not an over stuffed crowded one. It felt like we were the only people in the ocean. Goo, GO, GO!!!!"
Visits
Hakone, Hiroshima, Kyoto, Takayama, Tokyo
Highlights
Themes
Cultural, High Adventure, Local Immersion & Homestays, Transformative
What travelers are saying
"We joined the Intrepid “Real Italy Food Tour” and enjoyed it thoroughly. Our tour guide, Micol, was very knowledgeable and provided us with lots of good information. It seems Micol knew many of the staff of the venues we visited, including the pasta making class we attended. Our group of 11 travelers was extremely compatible, which greatly added to the fun and enjoyment."
Health Safety +
Best Hakone Tours by Price
Trusted Customer
Apr 2024
Simply Japan was my first tour with Explore. I was nervous about going with a group but I had a great time. We were very lucky to have Karique as our leader. He has ...
Tour: Simply Japan
David
Apr 2024
Dean our guide was outstanding, doing everything he could to ensure we had the best experience possible. He was passionate about Japan, took time to learn and explai...
Tour: Simply Japan
Trusted Customer
Apr 2024
The tour was quite full on and it felt as though we were moving around quite a lot. Because Japan is so highly organised, this was relatively easy. We were very luck...
Tour: Simply Japan
Trusted Customer
Apr 2024
I would have preferred to have more time in Osaka (arrived late afternoon and left 5am following day), and a more central hotel in order to get to different areas of...
Tour: Simply Japan
Trusted Customer
Apr 2024
Overall, this trip was everything we wanted to do in Japan for a once in a lifetime trip. Our local guide was very knowledgeable about the locations and culture whic...
Tour: Simply Japan
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