Stride climate

Help & Stride FAQ

How can we help you? Rover, the Stride Guide Dog, has answered top FAQ's below. If you don't see what you need, send us an email at the bottom of the page.

  1. What does Stride have to offer that other travel sites don’t?

A:  Stride makes it easy to search and compare different pre-planned travel experiences on one site. You can search by destination, activity type, company, and much more to find the right guided tour, escorted tour, travel package, river cruise, or small-ship cruise for your travel style and budget. Now you can also find Custom / Bespoke tours on Stride. Fill out a Custom Trip Request to get started.

  1. Who am I booking a trip with?  Am I booking with Stride or through the travel company offering the trip?

A:  You book directly through the tour operator or travel company organizing the trip, never with Stride. We will never ask for your credit card information. Stride is like a very specialized search engine that helps you find and compare great trips, but we do not actually sell them. We think it's better for you and the travel provider if you buy directly from the operator once you’ve made your choice at Stride.

  1. How does the Stride Member Rebate work?

A:  To claim Stride Savings, you must first become a Stride member (it's free!). Then, search from thousands of Stride Select trips and choose one that fits your travel style. Reserve your trip through Stride and make sure the tour operator notes in your booking that you found them via Stride. Important: if the tour operator does not have a record of Stride Travel as the originating source of your booking, we regretfully cannot honor the travel rebate offer. Learn more about the Stride Member Program.

  1. What do “Stride Preferred” and “Stride Premier” mean?

A:  Stride Preferred and Stride Premier are status categories that Stride has created to help users sort quickly through known and reliable travel companies. We are all about saving you time and hassle. Since there are thousands of tour operators around the globe, this lets you quickly see which companies Stride has determined meet the highest standards of professionalism, customer satisfaction, and quality. 

  1. If a company isn’t Stride Preferred or Premier, does that mean I should avoid it?

A:  No. Just because we haven't fully reviewed a tour operator yet -- allowing us to designate it Stride Preferred or Stride Premier -- doesn't necessarily mean there's anything to be concerned about. We invite you to read some reviews, check out the company's profile page on Stride, and perhaps other sources as well, to determine if they meet your personal standards.

  1. I’d like to write a review of my trip on Stride. How do I do that?

A:  Great! The easiest way is to click on ‘Write a Review’ from the Tour Reviews link on the homepage. Then, select the trip and/or travel company to write your review. If you don’t find the specific trip you went on, you can still write a general review of the travel company. If you don’t see the company or have other questions, let us know and we’ll address it ASAP. 

  1. I’m a travel blogger / writer (or an aspiring one). How do I qualify to become a Stride “Travel Expert Writer"?

A:  Stride is currently accepting writers into our Travel Expert program. If you want to join a growing community of content creators and learn about writing for SEO this is the program for you! Space is limited so apply soon. Learn how to apply here.

  1. I don’t see tours from a specific travel company here. Why not?

A:  We're working as quickly as we can to list every travel provider around the world that offers expert planned multi day travel packages. Meanwhile, please let us know which companies you’d like us to add and we’ll do our best to make them a priority. You may also want to directly inform the companies that you'd like to see their tours added to Stride, which can speed the process along.

  1. I have a questions about visas. Can Stride help?

A:  While you cannot purchase a visa on Stride, here are some helpful visa resources. If you require an invitation letter, a representative from the tour company operating your trip will be able to assist. 

  1. Can I get travel insurance through Stride?

A:  Stride does not provide travel insurance, but we do recommend that you have it before traveling. See our list of Top Travel Insurance Companies.

  1. Do you have a phone number?

A:  No. Because we do not operate like a traditional travel agency, and do not currently have travel agents on staff, we do not list a public number. We find this helps to minimize confusion. If you have a question about using Stride or would like assistance finding your perfect trip, please send us an email. Our team will be happy to assist.



Stride IconDidn't find what you were looking for? 

Send us an email and we'll get back to you as quickly as we can.  We appreciate all feedback, and even accept compliments, too!

Tours & Operators on Stride Awarded and Featured by:

  • National Geographic, Condé Nast Traveler, Travel + Leisure
  • Outside, The New York Times
Sign in to Save Trips
Welcome back! We're so happy to see you. ? Forgot Password?
Don't have an account? Join
  • Bookmark trips you like
  • Share with your travel companions
  • Track price changes
  • Access private discounts on trips you save
Sign in to see your results

TripFinder is a member-only feature. Don’t worry, it’s free!

With a membership you:

  • Save up to $700 per person!*
  • Access private deals and offers
  • See personalized trip recommendations
  • Save favorite trips
*See Member Savings Program details
Activate your free Stride membership

Just use the email address and password provided in the email we sent.

? Forgot Password?

With your free membership you:

  • Save up to $700 per person!*
  • Access private deals and offers
  • See personalized trip recommendations
  • Save favorite trips
*See Member Savings Program details
To Follow, sign in or sign up (it's free) ? Forgot Password?
Don't have an account? Join
member benefits
First name is required!
Last name is required!
First name is not valid!
Last name is not valid!
This is not an email address!
Email address is required!
This email is already registered!
Please enter valid email address
Password is required!
Enter a valid password!
Please enter 6 or more characters!
Please enter 32 or less characters!
Passwords are not the same!
Terms and Conditions are required!
Email or Password is wrong!
Please select the captcha checkbox!
Please select the valid captcha!
Something went wrong! Try again later!