All Kanazawa Trips
All Kanazawa, expedition cruises, self guided adventures and vacation packages. Find the best guided and expert planned vacation and holiday packages. Read more about Kanazawa
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Visits
Hakone, Hiroshima, Kanazawa, Kyoto, Matsumoto, Takayama, Tokyo
Highlights
Themes
Cultural
What travelers are saying
"It was a wonderful trip and experience! We are still sorting all the pictures and memories about it, and some of them I would like to share with you - read my diary about this trip! My Diary about our trip to South Dakota shorturl.at/efoX1"
Visits
Hakone, Kanazawa, Kyoto, Tokyo
Highlights
Themes
Cultural, Local Immersion & Homestays, National Parks, Nature & Wildlife, Train & Rail Journeys, Religious
What travelers are saying
"This letter is effectively what was communicated no less than 8 times in writing and conversation to OAT representatives up the chain, beginning 19 days before the trip. OAT was IMMOVABLE on allowing us to find an alternative travel companion and it was 100% due to rigid policy, not real barriers. We never expected a refund and wouldn't have blamed them if we could not fill my spot. They refused to even give us the opportunity. Appalling and sadly representative of their customer service. Congratulations, you lost two customers and one long time referral source. I only think it is fair that folks know the nature of the company at this point. An absolute shame. As a dedicated Edmund Hillary member of OAT with a history of introducing countless friends to your service including 4 who booked trips, I am writing to express my deep concern over the handling of our Galapagos trip booking in light of a recent medical emergency. This situation not only highlights significant gaps in customer communication and care but also underscores the need for immediate, effective action. Timeline of Events and Communication Issues: Initial Contact on 11/22: We contacted OAT 19 days before the trip, scheduled for 12/11, as soon as it became clear that extended surgical complications would prevent my travel. Policy of No Refunds or Changes Under 30 Days: We were informed that the trip is non-refundable under 30 days, which is understood. However, OAT also refused to allow a replacement traveler, posing zero risk to the company. Both of us called, met with the same response. Response from Exceptions Department on 11/22: The no-change policy was reiterated by the Exceptions Department on the same day. Written Escalation on 11/22: Both parties sent written letters to escalate the matter. Delayed Response Until 11/29: We did not receive any response until 11/29, with OAT mentioning the inability to make changes 12 days before the trip. Policy vs. Practical Reasons: The response seemed more policy-based than practical. We offered to cover the cost for a replacement traveler for the internal Galapagos flight, which was declined. The rep always returned to the policy prohibiting it. She further added we do not sell trips within 30 days. Upon looking the next day, I found no less than 7 different itineraries with no less than 13 different trips that I could have booked within 30 days. Further Escalation Request and Conversation on 11/30: A further request for escalation resulted in a 23-minute conversation on 11/30 without any change. Given these circumstances, I propose the following practical solution: Future Travel Credit in Exchange for Re-Selling My Space: If finding a substitute traveler is unfeasible, I suggest OAT resell my space to another interested party, crediting me for a future trip. This solution aligns with my preference and ongoing loyalty to OAT. The lack of a constructive response and rigid adherence to policy without considering exceptional circumstances is alarming. It not only affects this immediate trip but also impacts my ability to continue advocating for OAT in good conscience. An amicable and prompt resolution to this issue would speak volumes about OAT's commitment to customer satisfaction and flexibility. Unless there is a prompt and constructive resolution to this matter, we will be forced to escalate our concerns further. This includes reaching out to higher management within OAT, engaging with consumer protection agencies, sharing our experience through travel forums, and social media for breach of service. Our preference is to resolve this amicably, yet the current trajectory leaves us little choice but to pursue these avenues. I implore you to seriously consider these options and respond in a manner that reflects OAT's values of empathy and customer support. Your immediate attention to this matter is not only appreciated but necessary for a resolution that respects both parties' interests. Thank you for your understanding and prompt attention to this critical issue."
Visits
Hakone, Hiroshima, Kanazawa, Kyoto, Nara, Tokyo
Themes
Cultural
What travelers are saying
"they are taking too long to refund our cancelled holiday from May 2020. cannot get any info from them when it will be refunded back to us."
All Kanazawa, expedition cruises, self guided adventures and vacation packages. Find the best guided and expert planned vacation and holiday packages. Read more about Kanazawa
Visits
Hiroshima, Kanazawa, Kyoto, Nara, Tokyo
Themes
Cultural, Local Immersion & Homestays
What travelers are saying
"Hello , first there is no airport transfer at all as they mentioned in the trip program , no one waited us at the airport as they mentioned that we should provide them with the flight schedule but unfortunately they neglected this service for arrivals and for departures as well , the level of the hotel in Lyon is under expected maybe 2 stars , the hotels are somewhat away from the city center which makes the transportation for the clients cost more and waste of time , the guide was very quick in her steps without even looking at the families and children and not being able to follow her . Rather , she was even quick to finish the designated program , such as presenting a program that was supposed to be for tomorrow and presenting it without justification , making one day crowded with her program and the second day on the contrary i.e there may be only one visit as it happened in changing visiting Eifel tower although it was late afternoon and the line was so crowded that took around 2 hours waited in line in order to gets tickets for the whole group while it was supposed to be on the 2nd day with scène river cruise , the stoppage in some cities as Geneva needs more than only 2 hours time while stoppage in between the cities in the rural area needs less than that time gave it to us .no flexibility in changing the program after booking even for a more advanced and valued trips ( changing not cancelling ) , it must be a meeting prepared for the group in a lobby of the hotel the night before or even if 1 hour before getting into the buses as a type of acquaintance and introduction between the members of the group ."
Visits
Kanazawa, Kyoto, Osaka, Tokyo
Themes
Cultural, Local Immersion & Homestays
What travelers are saying
"Hello , first there is no airport transfer at all as they mentioned in the trip program , no one waited us at the airport as they mentioned that we should provide them with the flight schedule but unfortunately they neglected this service for arrivals and for departures as well , the level of the hotel in Lyon is under expected maybe 2 stars , the hotels are somewhat away from the city center which makes the transportation for the clients cost more and waste of time , the guide was very quick in her steps without even looking at the families and children and not being able to follow her . Rather , she was even quick to finish the designated program , such as presenting a program that was supposed to be for tomorrow and presenting it without justification , making one day crowded with her program and the second day on the contrary i.e there may be only one visit as it happened in changing visiting Eifel tower although it was late afternoon and the line was so crowded that took around 2 hours waited in line in order to gets tickets for the whole group while it was supposed to be on the 2nd day with scène river cruise , the stoppage in some cities as Geneva needs more than only 2 hours time while stoppage in between the cities in the rural area needs less than that time gave it to us .no flexibility in changing the program after booking even for a more advanced and valued trips ( changing not cancelling ) , it must be a meeting prepared for the group in a lobby of the hotel the night before or even if 1 hour before getting into the buses as a type of acquaintance and introduction between the members of the group ."
Visits
Kanazawa, Kyoto, Nara, Osaka, Shirakawa, Tokyo
Highlights
Themes
Culinary & Wine, Cultural
What travelers are saying
"We walked the self-guided Nakasendo Trail in October coordinated through Oku Japan. Everything was perfect, maps were easy to follow, accommodation was amazing and the scenery and walk was beautiful. The customer service from Oku Japan was above and beyond. We are already thinking about our next trip and will definitely be booking through them again. Well done Oku Japan we had a great time and apologies for not doing a review sooner."
Visits
Hakone, Kanazawa, Kyoto, Tokyo
Highlights
Themes
Cultural, National Parks, Nature & Wildlife
What travelers are saying
"Straight forward to book on-line. Any problems are dealt with on telephone & the staff are very helpful."
Visits
Tokyo
Highlights
Themes
Cultural, Local Immersion & Homestays, Transformative
Visits
Hakone, Hiroshima, Kanazawa, Kyoto, Matsumoto, Mount Fuji, Nijo Castle, Osaka, Takayama, Tokyo
Highlights
Themes
Cultural, Hiking & Walking
What travelers are saying
"Although short in comparison to other trips to India which I’ve done with Explore, it was an extremely full and informative trip. It was unfortunate that we needed to change Tour Leaders after 2 days as we had begun to bond with Regneesh but Abhi, his replacement, was an excellent guide. He was knowledgeable, thoughtful and ensured our needs were met. I felt he went beyond what I would have expected of a guide in catering for my lack of ability to walk far in the extreme heat. Our driver was equally thoughtful and we felt we were in safe hands. The content of the trip was exactly as it said on the tin. I didn’t feel that the trip lacked content but I would have been more than happy to spend an extra night in Thekaddy and perhaps visit the Periyar Reserve, and an extra night on the houseboat (which was of an excellent standard) would have been great. The accommodation and food was of a good standard throughout, including the home stay. All in all, a first class trip."
Health Safety +
Visits
Hakone, Kamikochi, Kanazawa, Matsumoto, Shirakawago, Takayama, Tokyo
Highlights
Themes
Cultural, Hiking & Walking, Nature & Wildlife
What travelers are saying
"I didn’t take this tour exactly, but made some changes based on my schedule and interests and travel dates. It was my first time in Southeast Asia and I was a traveling solo female. Liz my trip consultant and contact person was so helpful and responsive to any and all my concerns and questions. It was a trip of a lifetime. I can not gush enough about the itinerary and experiences. I am completely impressed with is company and this person. Ya ya in Chang Mai and Sam in Bangkok are top notch guides. The diving in Phuket was arranged with Siam diving, a small private boat not an over stuffed crowded one. It felt like we were the only people in the ocean. Goo, GO, GO!!!!"
Visits
Kanazawa, Kyoto, Osaka, Takayama, Tokyo
Highlights
Themes
Cultural, Education / Learning, Family Friendly, Nature & Wildlife, Relaxing Retreats, Photography
What travelers are saying
"I've just returned from my trip to China, a week ago. I've seen many-many interesting places of Guangdong and Guangxi provinces. But most of all i liked my 2-days trip to Longshen villages with my guide Frank from chinahighlights. The day before our trip has started, in Guilin, Frank met me in hotel and told about our journey. Next 2 days we visited traditional ancient chinese villages (the biggest from them are Ping'an and Dazhai), walking around them, saw the rice-terraces landscape (it was really unbelievable). Also we had a hiking between villages, and stayed at night at ZhongLiu village. I haven't seen any tourists in this village, even chinese tourists. It was fantastic cause we've seen real chinese life of local people, including, for example, planting vegetables, collecting tea). Very quiet, fresh air, natural food. Yes, in this village almost no shops, no souvenirs, but you dont need them. All around you a hundred times better. I advice all, who wants to see real chinese life, visit this place, especially this village, stay at night there. Thanks very much to my guide Frank and chinahighlights for this trip!"
Generous cancellation
Visits
Himeji Castle, Hiroshima, Imperial Palace, Kanazawa, Kyoto, Meiji Shrine, Nara, Tokyo, Tsumago
Highlights
Themes
Cultural, Local Immersion & Homestays
What travelers are saying
"We spent two wonderful weeks touring several of the best destinations in Portugal & Spain with a group of 16 people. Our guide (Fredy) was from Spain and intimately familiar with the region, including its rich history, attractions, and food/beverages. The tour was well-paced using a combinations of private vehicles (small buses and cabs), trains, and an airplane ride as well as a fair amount of walking to get around these two beautiful countries. We extended our stay in Lisbon to see more attractions and took a side trip to Fatima, Obidos, and Nazare that was also excellent. Would have liked to have a bit more time in a couple of the cities, but we'll just have to plan another trip!"
Visits
Kanazawa, Kyoto, Osaka, Takayama, Tokyo
Highlights
Themes
Culinary & Wine
What travelers are saying
"We joined the Intrepid “Real Italy Food Tour” and enjoyed it thoroughly. Our tour guide, Micol, was very knowledgeable and provided us with lots of good information. It seems Micol knew many of the staff of the venues we visited, including the pasta making class we attended. Our group of 11 travelers was extremely compatible, which greatly added to the fun and enjoyment."
Health Safety +
Best Kanazawa Tours by Price
Trusted Customer
Apr 2024
Simply Japan was my first tour with Explore. I was nervous about going with a group but I had a great time. We were very lucky to have Karique as our leader. He has ...
Tour: Simply Japan
David
Apr 2024
Dean our guide was outstanding, doing everything he could to ensure we had the best experience possible. He was passionate about Japan, took time to learn and explai...
Tour: Simply Japan
Trusted Customer
Apr 2024
The tour was quite full on and it felt as though we were moving around quite a lot. Because Japan is so highly organised, this was relatively easy. We were very luck...
Tour: Simply Japan
Trusted Customer
Apr 2024
Overall, this trip was everything we wanted to do in Japan for a once in a lifetime trip. Our local guide was very knowledgeable about the locations and culture whic...
Tour: Simply Japan
Trusted Customer
Apr 2024
I would have preferred to have more time in Osaka (arrived late afternoon and left 5am following day), and a more central hotel in order to get to different areas of...
Tour: Simply Japan
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