Koh Hai Tours & Trips

What travelers are saying

"Thank you guys for setting up this trip. We spent 7 days in Palawan and Coron island and enjoyed every day. The remote coordinator worked very well for us through Whatsup, and the daily itineraries were exactly what we expected. Not too much and not too short. We recommend this tour for every one who wants to explore these locations"

What travelers are saying

"I recently took the Best of Australia and New Zealand tour...added on Fiji and a day in Auckland...with Discovery Nomads. During the booking process they were attentive and helpful. However, the nightmare began after paying for the tour! They told us we would receive our itinerary 10 to 20 days before our trip. It was sent 4 days before departure. We booked a tour for the trans alpine train from Christchurch to Queensland which we were told after the fact, that it did not exist. Furthermore, they failed to make a transfer reservation from the airport to our hotel in Christchurch. It took a week of constant sending of emails to get credit. They never answered them! Credit was finally issued almost 25 days later. The nightmare continues...we had to call each shuttle ride to confirm as their confirmation numbers were wrong and the local company could never find our reservations. So now add the cost of all the phone calls! Furthermore, when we reached out to Discover Nomads to help us while traveling, they NEVER answered their phone or a request for refund by email. We were completely ignored and left on our own. The only saving grace was we were traveling in English speaking countries. Can you imagine this happening to you in a country that doesn't speak English? Nightmare!!!!! And no assist from this horrible company. The only communication from them was for flight delays which we found out first by checking into the airport and one response asking for how much I paid for my transfer and proof of payment. I explained that it was all electronic and requested a refund of my original payment...heard nothing again from them until seven days later they sent an email stating that a meeting point had changed. So they had my email, just refused to deal with refunds or help. In addition, they had us waiting 15 hours for a hotel room in two flights. We were not allowed to stay in hotel lobby for so long and we arrived at 1:00am. We ended up paying for an early check in. Also, all internal flights were booked with 7.5 kg cabin luggage only. We had to pay baggage fees of $45 per bag. The costs of this trip were way higher then we anticipated. We had quotes for private tours just $2,000 higher...we should have booked that as we probably spent close to that amount in other fees!! TAKE MY WARNING...DO NOT USE THIS COMPANY!!!!!"