Los Angeles Train & Rail Journeys Tours & Trips

What travelers are saying

"Our family of four, including two adult children, took the Bicycling: Day Trips to Paradise in Canada. This trip is entirely outsourced to the owners of the inn, there are no Road Scholar employees involved in the trip. Two of us have taken bicycle trips all over the world and the bicycling component of this trip was disorganized, haphazard and almost unsafe. We all filled out forms giving details regarding our bicycle fitting months before the trip. On the first day, the leader Stephen, went around the room and asked the same questions and said everyone would get fitted in the morning before we began the first ride. The morning brought a rack of bikes, all different types in various levels of readiness. There were road bikes, hybrid bikes, mountain bikes and e-bikes. The rides were all on paved surfaces and the mountain bikes were heavy and the additional suspension added weight. The bike I received had rust on the chain and rear sprocket. When I asked about it, was told they were waiting for another van to show up with tools and equipment. Once it arrived, they gave me the lubricant to spray on the rust. My wife’s bike would not shift into the high gear on the front sprocket. Instead of adjusting the derailleur, they suggested spraying it with lubricant. Our one son is over six feet and needed a larger frame bike, even though he detailed it in the bike form months ago, there was no bike to fit him. One of the guides, then went home and brought a larger bike that was a full suspension mountain bike for him. The bike was very heavy, hard to control on the road and he felt unsafe. After two days, one of the guides convinced Stephen that they could adjust a hybrid bike to fit him. Clearly there was no work done to prepare the bikes for the trip. Many of the bikes needed adjusting and all needed lubricant to function easily. For every day, there was a tray of snacks placed out for us to take along the ride. None of the bikes had any baskets or attached bags, so if you didn’t bring a small day pack, there was no way to carry the snacks. For lunch on the rides, they brought exactly one sandwich for each rider. Since most of us get hungry while doing a day of exercise, it would have been helpful to have a few extras. On one day, they ran out of sandwiches and one of the leaders that were riding with us did not get lunch. Do NOT take this trip if you are expecting it to be a bicycling trip. We have used VBT and Discovery Bicycle Tours many times over the past 25 years and they are excellent bike tour companies. Lastly, after sharing these details with Road Scholar after the trip, their response was weak at best. After doing the full reviews and having to call them, their response was to give us $200 credit after spending $8000 on this trip. Not only was that insulting, they assumed that I would take another trip with their organization."

What travelers are saying

"This was their July 22 Cruise “Delights if the Danube” Absolutely awful company, great at taking your bookings and money but it then ends there. We paid a premium rate for what they listed as “Delights of The Danube” river cruise. They changed our ship, so we did not get what we paid for, and no pool as we originally specified. The drinks in the drinks package had very little choice. One draft beer is all that is available, and that is pretty poor as it is, you can’t even buy bottled beers or any other draught beer as that one is your only choice. Wines at meal times are either red, white or Rosa, no choice, just those three.The ship they put us on “boasted” a new wine bar, it didn’t serve any wines or beers at all the entire week, it wasn’t even stocked or manned, but it did have a kettle and tea or coffee !!!. The trips ashore are advertised to deceive you, this is appalling. Some of the trips are over two and a half hours each way on a coach, and the shorter ones are rushed, don’t be fooled by their misleading advertising. The train journeys are an absolute nightmare, even though we booked first class there and back. You have to rush between connecting trains while dragging your luggage with you, and the connecting times are tight, we felt so sorry for those less able who were severely stressed. On part of the journey we were told that 1st class was not available, we were put in filthy overcrowded carriages, with our luggage carriages away, and professional thieves operate on these trains. Some of our fellow passengers, on our cruise, were robbed on the way to the cruise and the way home. Great Rail offered us the paltry sum of £30 compensation for this. Once we got on the cruise we were excited, but that quickly changed, we spent the first two days moored up overlooking an industrial estate, yes an industrial estate, that’s what Great Rail advertise as a “Delight of the Danube”. When we complained and asked why are we on an industrial estate,we were told “because it’s cheaper than mooring up in a city or town”. We complained to the reps on the cruise, as did numerous others, only to be told that they don’t actually work for Great Rail, they are sub contracted free lancers, and that we would have to take it up with Great Rail upon our return. After numerous phone calls and e-mails we have been offered a derisory amount on one of their vouchers, which only benefits Great Rail, why would we want to go back with such an incompetent company? The communication with Great Rail is appalling once they have your money, be warned. Overall I have to say that Great Rail are appalling, amateurs playing in a market they simply don’t understand, their advertising is very misleading, that’s putting it politely!! The tone of their responses are arrogant, they simply ignore many of the points raised, and they honestly don’t seem to care, they are all image and no substance."