339 Reviews of Patagonia Tours
Well organized trip with a good leader and seemingly good group of participants August 20154.0
Operator G Adventures
Excellent Trip - fantastic itinerary, beautifully sited hotels of a very good standard January 19704.0
Operator World Expeditions
All in all, my experience was positive with my guides being very helpful and the experience being memorable January 20173.0
Then, the hotel in Puerto Iguazu. I did not realize I would be staying in an "eco-lodge" type hotel. Again, for the type of accommodations I had paid for, I expected a hotel with a few more amenities and a cleaner atmosphere. There were bugs in my room and I didn't feel too comfortable with that.
Finally, my pick up on my final leg in Buenos Aires did not show up! I waited there for almost 30 minutes. I was tired from my travels and wanted to get to my hotel so I ended up hiring a taxi. That ride cost me $30!! I hoping to get reimbursed for this cost.
All in all, my experience was positive with my guides being very helpful and the experience being memorable. Thank you and if you have any comments, please let me know.
Operator Say Hueque
Robbed of purse and passport at hotel on day 2, trip ruined with no support from Great Value Vacations. May 20191.0
The stolen passport and purse meant they missed their flight to Patagonia, and had to find a new hotel in Santiago. I called Great Value Vacations, who advised that there is nothing they can or will do to help. I worked with our trip insurance (AiG Travel Guard), who kindly worked to get the airline (Latam Chile) to reinstate the flights. After several days, Latam Chile offered to reinstate the flights but only if we resumed the schedule and paid them thousands more, and by then it was too late. We had to book our own flight home.
As part of this vacation, they did not receive a safe or clean hotel, transportation to the airport for the next leg of the journey, nor any help resolving disrupted travel during the event.
To summarize, we paid for the entire cost of the trip, and enjoyed the flight to Santiago and one day of the city. The remaining 5 days were forfeited with no recompense from Great Value Vacation. AiG Travel Guard was kind and helpful, but noted that a stolen passport is not a covered reason for a trip interruption claim, so we received little reimbursement from them.
I have filed complaints with BBB, my credit card (where I booked the flight), and am seeking the advice of an attorney at this point.
Lessons if you choose to book with Great Value Vacations:
1. Carefully research the exact hotels they book you in and ensure you are comfortable with the safety and locations.
2. Get trip insurance (not from Great Value Vacations) and know what is covered in case you need to make a claim.
3. Have a backup plan in the event your transportation doesn't arrive (as happened to us.) Read more