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Privacy Policy

We value our relationship with you and protecting your private information is very important to us. This Statement of Privacy applies to the www.stridetravel.com and Stride Travel, Inc (‘Stride Travel’ or ‘Stride’) and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Stride Travel include www.stridetravel.com and Stride Travel, Inc. The Stride Travel website is a travel meta search and information site. By using the Stride Travel website, you consent to the data practices described in this statement.

With this Privacy Policy we inform you how we collect, use and process user data for the purpose of making a better overall web experience for travelers and partners. As of May 25, 2018 the European Union has enacted more comprehensive requirements for all EU citizens. We generally think this is a good idea and are following their protocols for all our users regardless of where they live.  Described below are the data protection claims and options Stride offers. EU citizens are entitled to specific rights pursuant to Article 13 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR). This Privacy Policy deals with personally identifiable information (referred to as "Data" below) that may be collected by us on our site. This Policy does not apply to other entities that we do not own or control or persons that are not our employees, agents or within our control.


Collection & Processing of your Personal Information

Your data is processed by Stride Travel, 730 Commercial Street, San Francisco, CA.

The data protection officer at Stride Travel is Merv Arnold-Lyons and you can contact him via email using privacy@stridetravel.com

Depending on user actions Stride may collect personally identifiable information from our users. Your name, email address, specific stated travel preferences and other personal information will only be collected with your explicit permission.  If you choose not to share certain information and create an account with Stride you will still be able to use the site but note that you may not have full access to all services and benefits.

Information about your computer hardware and software may be automatically collected by Stride Travel. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Stride Travel website.

Keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Stride Travel's public message boards, this information may be collected and used by others.

Take note that your user name, e-mail address, or other submissions that you make on this site may contain your real name or other personally identifiable information and, as a result, may appear on this site.

Stride does not store or process any payment information for trips, for your security.

Stride Travel encourages you to review the privacy statements of websites you choose to link to from Stride Travel so that you can understand how those websites collect, use and share your information. Stride Travel is not responsible for the privacy statements or other content on websites outside of the Stride Travel website.

We process your personal data in accordance with the GDPR for the purposes and on the legal basis as outlined below:

Given consent pursuant to Article 6 item 1 a) GDPR, if you have granted us consent to process your personal data. Any consent given may be revoked at any time with future effect. Fulfilment of contractual obligations pursuant to Article 6 item 1 b) GDRP, as the processing of your personal data is carried out for the order management / your booking and the execution of your orders and all activities required for the operation and management of a tour broker. Fulfilment of legal obligations pursuant to Article 6 item 1 c) GDPR, as the processing of personal data may be necessary for the purpose of fulfilling legal obligations.

For the protection of legitimate interests pursuant to Article 6 item 1 f) GDPR, as if necessary, within the framework of balancing interests of us or a third party, data may be processed, by us or by a third party, beyond the actual fulfilment of the contract, in order to safeguard legitimate interests (provided that you have not objected to the use of your data pursuant to Article 21 GDPR).

We may use Data to customize and improve your user experience on this site and to contact you.


Recipients of Personal Data

If you reserve a trip or request information from a tour operator and provide your contact info to Stride, we may transfer your data to the tour operator who will carry out the tour you would like to book.

Your data may therefore be transferred to a party located outside of the EU (a “third country”), if the tour operator you chose resides in a third country and / or the tour takes place in a third country.

We do not guarantee that the scale of data protection in a third country reaches the same level of protection as within the EU. By choosing an tour operator in a third country / a tour that takes place in a third country you are aware of the fact that the transfer of personal data to a third country is necessary to fulfill your trip reservation request.

We share personal data with advertising partners, including your email address, as part of the marketing of our services through third parties (to ensure that relevant advertisements are shown to the right audience).

 

Data Storage Periods

Stride Travel processes your personal data for the duration of the entire business relationship and furthermore according to legal safe-keeping and documentation obligations.

 

Rights to Manage Your Data

According to Chapter III GDPR, you have the right to obtain information regarding your data or to limit its processing or to correct, delete it, the right of objection against processing and the right to data portability.

Furthermore you have the right to revoke any consent given at any time with future effect.

As far as the data processing is legitimated by Article 6 item 1 f) GDPR you have the right to object to the use of your data pursuant to Article 21 GDPR.

You can exercise these rights by sending an email to the following address: privacy@stridetravel.com



Use of Cookies and Other Web Technologies

The Stride Travel website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Stride Travel pages, or register with Stride Travel site or services, a cookie helps Stride Travel to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Stride Travel website, the information you previously provided can be retrieved, so you can easily use the Stride Travel features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Stride Travel services or websites you visit.

Our site also may use Web beacons (also known as clear gifs, pixel tags or Web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a Web page. We use Web beacons to monitor the traffic patterns of users from one page within our site to another, to deliver or communicate with cookies, to understand whether you have come to our site from an online advertisement displayed on a third-party website, and to improve site performance. We also may allow our service providers to use Web beacons to help us understand which emails have been opened by recipients and to track the visitor traffic and actions on our site. This helps us measure the effectiveness of our content and other offerings.


Advertising Display

In the future, Stride Travel data may be collected to serve you with relevant advertising.

Stride Travel and its affiliated websites are committed to providing you with relevant content and information across our site. To do this, we may collect information about your travel-related searches and other site activities, such as whether you are looking for group tours in Europe or private guides in Asia and use this information to serve you with ads on our site or elsewhere online that match your apparent interests. So, for example, if you search for a tour in Africa on Stride Travel, you may see an ad on another website you visit.

Currently, we do not share your personal information (such as email addresses) with unaffiliated third parties so they can serve you with advertisements.

Stride Travel may share anonymized data with 3rd party advertisers or advertising platforms to provide more relevant ads to you.


Security of your Personal Information

Stride Travel secures your personal information from unauthorized access, use or disclosure.


External links

If any part of the Stride Travel Website links you to other websites, those external websites do not operate under this Privacy Policy. We recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.


Children Under Sixteen

Stride Travel does not knowingly collect personally identifiable information from children under the age of sixteen. If you are under the age of sixteen, you must ask your parent or guardian for permission to use this website.


Disconnecting your Stride Travel Account from Third Party Websites

You will be able to connect your Stride Travel account to third party accounts. BY CONNECTING YOUR STRIDE TRAVEL ACCOUNT TO YOUR THIRD PARTY ACCOUNT, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE CONSENTING TO THE CONTINUOUS RELEASE OF INFORMATION ABOUT YOU TO OTHERS (IN ACCORDANCE WITH YOUR PRIVACY SETTINGS ON THOSE THIRD PARTY SITES). IF YOU DO NOT WANT INFORMATION ABOUT YOU, INCLUDING PERSONALLY IDENTIFYING INFORMATION, TO BE SHARED IN THIS MANNER, DO NOT USE THE THIS FEATURE. You may disconnect your account from a third party account at any time. Users may learn how to disconnect their accounts from third-party websites by visiting their "My Account" page. Users may also contact us via email.


Email, Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Stride Travel by contacting us here:

Web page: www.stridetravel.com/contact

Email: help@stridetravel.com

Please note that if unsubscribing from select communications we reserve the right to send you other communications, including service announcements, administrative messages, and surveys, without offering you the opportunity to opt out of receiving them.

Stride Travel wants to make it easy for you to take advantage of travel-related opportunities on our Website. One way we do this is by sending you email messages that contain information about your apparent travel-related interests. For example, if you search for a Tour of China on Stride Travel, we may send you an email message reminding you about special tour offers in China. Similarly, if you receive an email about safaris and demonstrate an interest in safari trips or reviews by affirmatively clicking on a link in the email, you may receive additional related emails. We believe these email messages will provide you with useful information about travel-related special offers available through Stride and partners. You will have the opportunity to choose not to receive these email messages.

Stride Travel may share your email address and contact information that you provide with select tour operators. If you submit a reservation or information request regarding a specific trip or itinerary or company, then Stride can send that information directly to the operator or agent so that they can respond to your inquiry. Stride Travel uses this process to facilitate the customer getting the most accurate and useful information in the most timely manner. Note that all Suppliers working with Stride Travel agree NOT to add a Stride user email address to their general marketing list without your explicit approval. They have agreed to only email the customer directly in regards to the specific inquiry.


Changes to this Statement

Stride Travel will occasionally update this Statement of Privacy to reflect company and customer feedback. Stride Travel encourages you to periodically review this Statement to be informed of how Stride Travel is protecting your information.


Contact Information

Stride Travel welcomes your questions or comments regarding this Statement of Privacy. If you believe that Stride Travel has not adhered to this Statement, please contact Stride Travel at:

 

Stride Travel, Inc

730 Commercial Street

San Francisco, California

Email Address:  info@stridetravel.com

 

Effective as of October 18, 2014

Last Updated as of May 25, 2018



Tours & Operators on Stride Awarded and Featured by:

  • National Geographic, Condé Nast Traveler, Travel + Leisure
  • Outside, The New York Times