Checklist For Reservations Agents


Your company has partnered with Stride, a reviews site & search engine for tour, cruise & adventure trips.


Please complete the following steps to help ensure proper tracking for Stride referrals, as per the partner agreement.


  1. Enter the referred customer’s details into your local database or CRM.


    2. Please note ‘Stride Travel’ as the referral source (could be called 'referring agent,' 'referral source,' or 'affiliate' in your system)


  1. Send the customer a payment link for the specific trip and departure date. If your system allows, please generate a custom invoice to send to the customer. Otherwise, copy the trip details into a new email. 

         Please do not forward the original reservation request email to the customer


  1. Reserve the space for the customer for at least 48 hours (if allowed per your company policy).


  1. Please ‘cc’ or ‘bcc’  reservations@stridetravel.com, when confirming the reservation with the customer so Stride is notified that you responded.



Email Template for Reservation Agent
Here are some templates you can refer to or use when responding to a RESERVATION REQUEST  or to a REQUEST INFORMATION.  Templates can be customized or tweaked to best fit your operator requirements.

Response to RESERVATION Request  - Template 1:

Subject line: Your Stride Travel reservation request for [trip]


Email Body:

[Trip Name] by [Trip Operator] NOTE: we repeat this here so shows up in user email preview

 

Hi [First name],

We received your reservation request for via Stride Travel. I’m excited you chose to travel with us!

I would be delighted to help you confirm your preferred date.

To hold your spot beyond 24 hours we only need a few more details:

 

  1. Your full name with Date of Birth
  2. Full Name and D.O.B for travelers accompanying you
  3. A non-refundable deposit of [$$$] for each passenger

 

***************************************

Your Reservation Request (received from Stride Travel)

Guest First Name:

Guest Last Name:

Email Address:

Phone Number: 

 

Trip:

Trip ID:

Trip Operator:

Starting Price:

Number of Travelers:

Trip Start Date:

Submission Date:

 

Guest Comments / Questions:

 

***************************************

[Answer any questions from the passenger here. In the event that the customer has not filled out this field then you can skip this section.] 

[If available, confirm the number of spaces available on their stated departure date. If that date is sold out, suggest 2 closest alternative dates or similar trips] 

Spots fill up quickly, and I’d love to see you get your 1st choice date! Please confirm your booking as soon as possible.

You may reply to this email with the information or feel free to call us at [phone number]

Thanks so much [customer name], we look forward to hosting you!

Best,

[Agent name]

To see the full details on this trip, visit [trip link on your site]


 

Response to REQUEST Information  - Template 1:  

Subject Line:  Info you requested for [Trip Name] via Stride Travel


Email Body:

I work for [Tour Operator Name] and we operate the [Trip Name] tour. We received your request for more information via Stride Travel. Thank you for considering us for your next travel experience!

Your Question / Comments:

" "

[Answer the questions from the guest here. In the event that the traveler has not filled out this field simply provide a link to your trip details page and/or attached PDF notes of trip details. Some travelers just want general more information about a trip.] 

Feel free to reach out to me with any additional questions.

This is a popular trip and spots go fast. If you want to reserve a space on this itinerary or any other let me know and I will be glad to assist you.

Best,

[Agent Name]

*************************************

Your Inquiry Details (received from Stride Travel)


Guest First Name: 

Guest Last Name: 

Email Address: 

 

Trip: 

Trip ID: 

Trip Operator: 

Starting Price: 

Submission Date: 

*************************************

 



Thank you from the Stride Travel Team and Rover, our travel guide dog!

Rover




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