All Sacred Valley Trips
All Sacred Valley, expedition cruises, self guided adventures and vacation packages. Find the best guided and expert planned vacation and holiday packages. Read more about Sacred Valley
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Visits
Aguas Calientes, Cusco, Galapagos, Guayaquil, Isabela Island, Isla Bartolome, Isla Floreana, Isla Santiago, Lima, Machu Picchu, Ollantaytambo, Pisa, Quito, Sacred Valley, Santa Cruz Island
Highlights
Themes
50 plus, Cultural, High Adventure, Small Ship Cruise
What travelers are saying
"Our family of four, including two adult children, took the Bicycling: Day Trips to Paradise in Canada. This trip is entirely outsourced to the owners of the inn, there are no Road Scholar employees involved in the trip. Two of us have taken bicycle trips all over the world and the bicycling component of this trip was disorganized, haphazard and almost unsafe. We all filled out forms giving details regarding our bicycle fitting months before the trip. On the first day, the leader Stephen, went around the room and asked the same questions and said everyone would get fitted in the morning before we began the first ride. The morning brought a rack of bikes, all different types in various levels of readiness. There were road bikes, hybrid bikes, mountain bikes and e-bikes. The rides were all on paved surfaces and the mountain bikes were heavy and the additional suspension added weight. The bike I received had rust on the chain and rear sprocket. When I asked about it, was told they were waiting for another van to show up with tools and equipment. Once it arrived, they gave me the lubricant to spray on the rust. My wife’s bike would not shift into the high gear on the front sprocket. Instead of adjusting the derailleur, they suggested spraying it with lubricant. Our one son is over six feet and needed a larger frame bike, even though he detailed it in the bike form months ago, there was no bike to fit him. One of the guides, then went home and brought a larger bike that was a full suspension mountain bike for him. The bike was very heavy, hard to control on the road and he felt unsafe. After two days, one of the guides convinced Stephen that they could adjust a hybrid bike to fit him. Clearly there was no work done to prepare the bikes for the trip. Many of the bikes needed adjusting and all needed lubricant to function easily. For every day, there was a tray of snacks placed out for us to take along the ride. None of the bikes had any baskets or attached bags, so if you didn’t bring a small day pack, there was no way to carry the snacks. For lunch on the rides, they brought exactly one sandwich for each rider. Since most of us get hungry while doing a day of exercise, it would have been helpful to have a few extras. On one day, they ran out of sandwiches and one of the leaders that were riding with us did not get lunch. Do NOT take this trip if you are expecting it to be a bicycling trip. We have used VBT and Discovery Bicycle Tours many times over the past 25 years and they are excellent bike tour companies. Lastly, after sharing these details with Road Scholar after the trip, their response was weak at best. After doing the full reviews and having to call them, their response was to give us $200 credit after spending $8000 on this trip. Not only was that insulting, they assumed that I would take another trip with their organization."
Visits
Cusco, Galapagos, La Paz, Lima, Machu Picchu, Quito, Sacred Valley, Urubamba
Highlights
Themes
Cultural, National Parks, Nature & Wildlife
What travelers are saying
"This letter is effectively what was communicated no less than 8 times in writing and conversation to OAT representatives up the chain, beginning 19 days before the trip. OAT was IMMOVABLE on allowing us to find an alternative travel companion and it was 100% due to rigid policy, not real barriers. We never expected a refund and wouldn't have blamed them if we could not fill my spot. They refused to even give us the opportunity. Appalling and sadly representative of their customer service. Congratulations, you lost two customers and one long time referral source. I only think it is fair that folks know the nature of the company at this point. An absolute shame. As a dedicated Edmund Hillary member of OAT with a history of introducing countless friends to your service including 4 who booked trips, I am writing to express my deep concern over the handling of our Galapagos trip booking in light of a recent medical emergency. This situation not only highlights significant gaps in customer communication and care but also underscores the need for immediate, effective action. Timeline of Events and Communication Issues: Initial Contact on 11/22: We contacted OAT 19 days before the trip, scheduled for 12/11, as soon as it became clear that extended surgical complications would prevent my travel. Policy of No Refunds or Changes Under 30 Days: We were informed that the trip is non-refundable under 30 days, which is understood. However, OAT also refused to allow a replacement traveler, posing zero risk to the company. Both of us called, met with the same response. Response from Exceptions Department on 11/22: The no-change policy was reiterated by the Exceptions Department on the same day. Written Escalation on 11/22: Both parties sent written letters to escalate the matter. Delayed Response Until 11/29: We did not receive any response until 11/29, with OAT mentioning the inability to make changes 12 days before the trip. Policy vs. Practical Reasons: The response seemed more policy-based than practical. We offered to cover the cost for a replacement traveler for the internal Galapagos flight, which was declined. The rep always returned to the policy prohibiting it. She further added we do not sell trips within 30 days. Upon looking the next day, I found no less than 7 different itineraries with no less than 13 different trips that I could have booked within 30 days. Further Escalation Request and Conversation on 11/30: A further request for escalation resulted in a 23-minute conversation on 11/30 without any change. Given these circumstances, I propose the following practical solution: Future Travel Credit in Exchange for Re-Selling My Space: If finding a substitute traveler is unfeasible, I suggest OAT resell my space to another interested party, crediting me for a future trip. This solution aligns with my preference and ongoing loyalty to OAT. The lack of a constructive response and rigid adherence to policy without considering exceptional circumstances is alarming. It not only affects this immediate trip but also impacts my ability to continue advocating for OAT in good conscience. An amicable and prompt resolution to this issue would speak volumes about OAT's commitment to customer satisfaction and flexibility. Unless there is a prompt and constructive resolution to this matter, we will be forced to escalate our concerns further. This includes reaching out to higher management within OAT, engaging with consumer protection agencies, sharing our experience through travel forums, and social media for breach of service. Our preference is to resolve this amicably, yet the current trajectory leaves us little choice but to pursue these avenues. I implore you to seriously consider these options and respond in a manner that reflects OAT's values of empathy and customer support. Your immediate attention to this matter is not only appreciated but necessary for a resolution that respects both parties' interests. Thank you for your understanding and prompt attention to this critical issue."
Visits
Cusco, Galapagos, Guayaquil, Isabela Island, Lima, Machu Picchu, Sacred Valley, Santa Cruz Island, Urubamba
Highlights
Themes
Cultural, Family Friendly, National Parks, Nature & Wildlife, Small Ship Cruise
What travelers are saying
"First, let me say our tour guide Tomomi S. is hands down THE best tour guide I’ve ever had - knowledgeable, fun and made great efforts to ensure that we were comfortable and happy (MTSobek tour guides are independent contractors. Tomomi also works for other Adventure/Tour companies) Secondly, Japan is beautiful, clean and the Japanese people are very welcoming. The hiking in the national parks was amazing. It could have been a truly five-star experience if MtSobek had not cut corners so egregiously. The website said (at the time) group tours are 5-22 people. The tour gets canceled if the minimum is not met. When I paid there were TWO other people booked-a mother and daughter duo. Shortly before our departure date I called to see if the tour would be cancelled. I wanted my money back but Mt Sobek was “pleased to say that the trip would not be canceled”. In other words, I could not get a refund. At the last minute a guy named Matt signed up so there were four of us. Five days into the trip Matt left and took a train back to Tokyo. I said to him “You realize Mt Sobek is not going to refund you”. He said, “I don’t care, Mt Sobek scammed us.” With tax, the tour costs $11,645 for 13 nights. For that price there is an expectation that the accommodations Mt Sobek chooses would be decent and clean. We all fully expected a ‘traditional Japanese experience’ which often means no private bath and 8 out of the 13 nights we slept on futon mats on the floor. However, Mt Sobek consistently booked us in the cheapest Ryokans (hotels) in each area in which we travelled. Most of these hotels were unclean and very out-dated. One Ryokan they booked us in was listed on a hotel website for $40 USD/night when there were much nicer accommodations nearby for $100 USD/night. (The Japanese yen is way down, the luxury Park Hotel in Tokyo was $200 USD/night. A comparable hotel would have been about $800/night in Austin.). We were the only people staying in several hotels that accomadated many more people. The most egregious example of MtSobek’s booking the cheapest rooms is when we were booked at a large traditional ski lodge at the base of a spectacular mountain. It was beautiful on the website but had two very different wings. One wing was modern, clean and beautiful with simple beds. The other wing was very old (similar to a cheap Motel 6 that had not been updated since the 1970’s). The carpet and bathrooms were disgusting and like many of the Ryocans where we stayed the futon mats seemed as though they had not been cleaned In 30 years. Only after our tour guide checked us in did we realize we had been booked in the cheap rooms. I asked Tomo why. Immediately someone from MtSobek reached out to me and said, “gosh, I’m sorry you did not realize you were going to have a traditional Japanese experience”. Really? “Traditional” experience depends upon one’s budget. In the US, “traditional” to some people may be the Marriott, a Motel 6 or the Four Seasons Hotels. We were paying for a Marriott experience and received the one-star Motel 6 experience. Upon arrival in Tokyo I expected to be met at the airport by a driver (as many tour companies do). However, several days before our arrival dates in Tokyo, MtSobek sent an email telling us how to locate taking a city bus from the bustling Tokyo airport. That is interesting if you do not speak Japanese. MtSobek cleverly uses great photography and elaborate descriptions of the national parks and the hiking while using terms like “traditional Japanese experience with tatami-mat sleeping” to disguise sub-standard accommodations. At one point we were looking on-line at the very hotel where we were staying and did not even recognize it from the website pictures. The hiking was amazing. The group size was disappointing with just the three of us. I would absolutely recommend a hiking tour through Japan, just not with MtSobek."
All Sacred Valley, expedition cruises, self guided adventures and vacation packages. Find the best guided and expert planned vacation and holiday packages. Read more about Sacred Valley
Visits
Inca Trail, Machu Picchu, Sacred Valley, Urubamba
Highlights
Themes
Cultural, Hiking & Walking
What travelers are saying
"Discover Costa Rica is a great itinerary, covering varied habitats around the country and staying 2 nights each at 6 centres. Their birdwatching specials are led by local experts who really know their stuff."
Health Safety +
Generous cancellation
Visits
Cusco, Lima, Sacred Valley
Highlights
Themes
Cultural, National Parks, Nature & Wildlife, Photography
What travelers are saying
"The brilliant excursions! Dear Richele! I am writing you with gratitude for organizing the brilliant excursions for our group of 16 people! They came back from Brazil very happy and really satisfied! So, many-many thanks to you and your wonderful team! Looking forward to our next cooperation) Kind Regards, Anna Zboranska Exotic Department TRAVEL PROFESSIONAL GROUP"
Health Safety
Visits
Aguas Calientes, Buenos Aires, Cusco, Iguazu Falls, Iguazu National Park, Machu Picchu, Ollantaytambo, Rio de Janeiro, Sacred Valley, Urubamba
Highlights
Themes
Cultural, National Parks, Nature & Wildlife
What travelers are saying
"Just wanted to take this opportunity to thank you and your team for a fantastic holiday in Argentina! We loved the country and the people. The highlights for us was Iguazu Falls, the wine tour & the little hotel in Mendoza and the Glacier trekking. The Glacier was amazing!!! All flights were on time and your guides were always there to meet and great. Please pass on a special thank you to Carla who looked after us in BA and kept in touch all through our travels. Thanks again to Lujan, who did a fantastic job putting it all together and we will recommend you and your company to all our friends & family."
Health Safety
Visits
Aguas Calientes, Arequipa, Bar, Cusco, Grand Canyon, Inca Trail, Lake Titicaca, Lima, Machu Picchu, Ollantaytambo, Pacific Ocean, Puerto Maldonado, Puno, Sacred Valley, San Cristobal, Sapa, Urubamba
Highlights
Themes
Cultural, Hiking & Walking
What travelers are saying
"Great trip, great tour leader, thoroughly enjoyable packed a lot into a short time"
Health Safety +
Visits
Inca Trail, Lake Titicaca, Machu Picchu, Sacred Valley, Salkantay
Highlights
Themes
Hiking & Walking, Trekking & Expeditions
What travelers are saying
"Discover Costa Rica is a great itinerary, covering varied habitats around the country and staying 2 nights each at 6 centres. Their birdwatching specials are led by local experts who really know their stuff."
Health Safety +
Generous cancellation
Visits
Machu Picchu, Ollantaytambo, Sacred Valley, Urubamba
Highlights
Themes
Hiking & Walking
What travelers are saying
"Discover Costa Rica is a great itinerary, covering varied habitats around the country and staying 2 nights each at 6 centres. Their birdwatching specials are led by local experts who really know their stuff."
Health Safety +
Generous cancellation
Visits
Cusco, Inca Trail, Lima, Machu Picchu, Ollantaytambo, Sacred Valley, Urubamba
Highlights
Themes
High Adventure
What travelers are saying
"We spent two wonderful weeks touring several of the best destinations in Portugal & Spain with a group of 16 people. Our guide (Fredy) was from Spain and intimately familiar with the region, including its rich history, attractions, and food/beverages. The tour was well-paced using a combinations of private vehicles (small buses and cabs), trains, and an airplane ride as well as a fair amount of walking to get around these two beautiful countries. We extended our stay in Lisbon to see more attractions and took a side trip to Fatima, Obidos, and Nazare that was also excellent. Would have liked to have a bit more time in a couple of the cities, but we'll just have to plan another trip!"
Visits
Aguas Calientes, Arequipa, Cusco, Inca Trail, Lake Titicaca, Lima, Machu Picchu, Nazca, Ollantaytambo, Puno, Sacred Valley, Urubamba
Highlights
Themes
Cultural, High Adventure
What travelers are saying
"We joined the Intrepid “Real Italy Food Tour” and enjoyed it thoroughly. Our tour guide, Micol, was very knowledgeable and provided us with lots of good information. It seems Micol knew many of the staff of the venues we visited, including the pasta making class we attended. Our group of 11 travelers was extremely compatible, which greatly added to the fun and enjoyment."
Health Safety +
Best Sacred Valley Tours by Price
Cusco is a good starting point as the capital city of the Inca empire there is lots to see. Good restaurants and a vibrant atmosphere add to the sense of anticipa...
Tour: The Inca Trail
A superb introduction to Peru. This was the first time we have used Exodus and we can’t wait to use them again. The trip way very professionally organised from star...
Tour: The Inca Trail
This trek has been on my 'to do' list for over 15 years and boy was it worth it. What a fantastic adventure which I will never forget. I had a little extra time ...
Tour: The Inca Trail
Myself and my father embarked in a trip to Peru to hike the Inca Trail. It started with several days exploring Cusco where we were met by our guide Julio who gave ...
Tour: The Inca Trail
This was my first experience of travelling outside Europe. I absolutely loved it and it has made me so excited to see the rest of the world. I met some really gr...
Tour: The Inca Trail
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