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Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more

AdventureSmith

4.9 | Excellent
  • 100% Recommend
Service Level
  • Luxury
Type
  • None
Established
  • 2003
Headquarters
  • Truckee, California, USA
Trips
  • 27

15
AdventureSmith Reviews & Ratings 100% Recommend

4.9 out of 5
Excellent 14 Great 0 Average 1 Disappointing 0 Terrible 0
Value:
4.8 Guide:
4.9 Activities:
5.0 Lodging:
4.9 Transportation:
4.9 Meals:
4.9

Tour Reviews

a

Recommends

Adventure Smith was exceptional. Antarctica 21 corporate office was deplorable. August 2019

3.0
  • Value 3.0
  • Guide 3.0
  • Activities 5.0
  • Lodging 3.0
  • Transportation 4.0
  • Meals 3.0
Adventure Smith was so helpful throughout-- from initial info to booking the trip to answering questions to helping us once Antarctica 21 cancelled our Mom's trip. But Antarctica 21 corporate office was deplorable. This review is in two parts: a) Antarctica 21 corporate office and b) Antarctica 21 on ship team. The overall headline: Think carefully before you share medical information with Antarctica 21--- as they can and will cancel your trip with no warning, no refund, and no recourse.

My mom, brother, and I booked with Antarctica 21 (A21) in February 2018 with an initial deposit and paid for the remaining balance in Sept 2018 for a late Jan-early Feb 2019 Antarctic cruise. We booked through Adventure Smith Explorations (ASE)—who were amazingly helpful throughout. Mom completed the A21 travel and health information when we each paid the trip deposit in Feb 2018, and she disclosed that she was in her early 80s and on anti-coagulant medication. Mom’s doctor also certified in writing to A21 that she was fit and able to take this trip. Then, 20 days before the start of the cruise in late Jan 2019, A21 sent an email to cancel Mom’s trip and refused to refund her $11,995 cruise price—citing medical concerns. We were stunned. When we asked the A21 representative to clarify which medical concerns led them to cancel Mom’s trip, she cited Mom’s age and use of anti-coag--- but all of this had been disclosed a year prior when the trip deposit was first paid in Feb 2018. Our representatives from ASE tried to appeal with A21, but to no avail. A21 flatly refused our offer for both of Mom’s doctors, whom she had visited within 40 days prior to the cruise, to provide additional fitness certification. A21 stated that no further information would be accepted and that their decision to remove Mom from the cruise was final.

My brother and I left for the trip without Mom, although this was supposed to be a memorable family trip together. On board, as we shared our experience with other passengers, people readily described their own medical conditions and were appalled that our Mom was not allowed on the cruise. Many of the 50-80 year old passengers said they were also on anti-coag and had various medical issues. At least six people told us they had significant health issues-- one had extensive knee surgery 3 weeks prior to the cruise, another had a stint placed in her heart a week before the cruise, two people had fused spines and very limited mobility, two others walked with canes and needed assistance. Three of the A21 team on board the ship told us directly that Mom had been too honest in noting that she took anti-coag. Many other passengers, including the six with major health issues and those on anti-coag, said they had not shared any of their conditions with A21. The last day of the cruise, we spoke with the cruise manager, and at first she would not give us any information about the decision or contact information at their corporate office. Several hours later, she reconsidered and shared one contact information at their Santiago corporate office, but she discouraged us from meeting with their team in Punta Arenas in person.
Also: Be careful with travel insurance. Mom paid over $1,800 for travel insurance for the trip. However, the insurance company denied her claim for reimbursement when A21 canceled her trip. A21 refused to put any reason in writing for us to use with the travel insurance claim. Most thankfully, Adventure Smith Expeditions reimbursed Mom the price of the cruise of $11,995, although Mom still lost the airfare to and from USA to Punta Arenas, Chile. Adventure Smith Expeditions deserves my most stellar recommendations for their help and information throughout our initial booking, during the trip, and once we returned.
Part 2 of the review: Onboard with A21: If you are able to take the trip, the on-board experience with A21 is good quality. My brother and I enjoyed the trip, although it was deeply bittersweet without Mom. The landscape, wildlife, and pristine Antarctic views were truly amazing. Many other reviews describe the actual cruise experience well, so I will be brief on this. A21 used the Ocean Nova ship for our cruise. The ship is well laid out, the ship staff (including captain, dining, and cleaning teams) were very helpful, rooms are tiny and spartan but as advertised, all public areas were very clean, and food quality is reasonable. The A21 tour manager (admin and logistics), expedition manager (excursion leader) and guides on board are enthusiastic, and many of the guides have extensive experience in the Antarctic and are happy to talk with passengers. With ship activities, including two landings on average each day, we stayed busy with information briefings and excursions plus three meals. A21 has other ships, including a new one they will launch in 2020, so look at the options carefully. This cruise option on the Ocean Nova worked well for us, with just 70 passengers for a smaller group although more modest accommodations.
As noted above, definitely buy travel insurance, as our flight from the Chilean military base back to Punta Arenas was delayed two days given bad weather, and we stayed on the boat during this time. A21 has some of the same investors as DAP, the airline for these flights, so our ship had priority with DAP once flights resumed, while other ships (major tour companies, researchers, etc) had to wait further. Travel insurance covered my revised ticket home, hotel in Punta Arenas, and other minor expenses, which were all more than the cost of travel insurance.
Read more

T

Recommends

a wonderful trip September 2018

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Andrew put together a wonderful trip to Greenland for us. The communication was excellent and the advice provided was very helpful. The ship was very comfortable and the ports, expeditions, food, and staff were better than expected
Read more

P

Recommends

Excellent August 2018

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
The best in the business!

C

Recommends

from start to finish their trips are amazing! July 2018

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
We have taken two trips with this company and I wouldn’t use any other. Their customer service is great, guides and vendors are awesome and from start to finish their trips are amazing! They take all the hassle out of traveling and make each trip a memory to last a life time!!
Read more

B

Recommends

an incredibly positive experience July 2018

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
I have had an incredibly positive experience booking travel through AdventureSmith over the past few years. Their level of professionalism, depth of knowledge of small ship cruising, and insight into destinations around the world is impressive. My first trip was a private charter in the Mediterranean and after that was a small ship in Patagonia. Now I am looking forward to Alaska this July! I feel fortunate to have found Adventuresmith, their unique trips, and their friendly staff.
Read more

B

Recommends

trips were beyond our expectations July 2018

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
We have booked two trips with Adventuresmith and they trips were beyond our expectations. Plan on booking another trip in the future would use no one else.

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Known For

Small Ship Tours, Adventure Cruise Vacations, Alaska Tours

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Adventure Smith vs Uniworld

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From AdventureSmith

AdventureSmith Explorations is the global leader in small ship, adventure cruise vacations. Company founder Todd Smith helped pioneer the concept of wilderness cruising that combines the comforts of a small cruise ship with the adventure of sea kayaking, hiking and exploring remote wilderness areas ashore. The company matches guests with the top names in small ship cruising as well as with intimate, boutique ships that may not make the radar of most travelers.

In moving through exotic natural environments and exploring vibrant native cultures seldom associated with more mainstream cruise itineraries, AdventureSmith Explorations dedicates its efforts to small footprint, sustainable travel and has launched a carbon-free cruising initiative. Its off-the-beaten-path destinations include Alaska, British Columbia, the Columbia River, Baja’s Sea of Cortez, Costa Rica, Belize, Guatemala, Ecuador and the Galapagos, Peru, Chile, Argentina, Europe, Asia, the Arctic, Antarctica and Australia.

AdventureSmith ads value by helping clients select the right trip at the best price. Travelers maintain personalized service with a single Adventure Specialist throughout the process of research, booking, preparation, travel and follow up. We are true experts with first hand experience aboard every ship and trip we arrange. You'll never pay more and our sales volume means you often pay less than booking direct. 99% of our travelers say they would recommend AdventureSmith Explorations to their family and friends.

Associations:

International Association of Travel Agents, International Galapagos Tour Operators Association, Adventure Travel Trade Association, Alaska Travel Industry Association

Awards:
  • 2005 Outside Magazine Best Trips of the Year
  • 2006 National Geographic Traveler - 50 Tours of a Lifetime
  • 2007 Conde Nast World Saver Award - Conservation
  • 2008 National Geographic Adventure - Best Travel Companies on Earth
  • 2011 Travel Age West Trendsetter Award
  • 2012 Todd Smith Named Condé Nast Traveler Top Travel Specialist (Expedition Cruises)
  • 2013 Todd Smith Named Condé Nast Traveler Top Travel Specialist (Expedition Cruises)

Trips & Specials

9 days
Small Ship Cruise
Luxury - 5 star
Physical :
From: $ 9,230

Highlights

  • Discovering the magnificent ruins of the ancient sanctuary of Delos
  • Birthplace of Apollo and Artemis
  • Explore the picturesque village of Pyrgos
  • Immerse yourself in the lively culture, mythology, and Venetian legacy of age-old villages
  • Explore the dazzling white monastery of Panagia Hozoviotissa
  • Sail into the caldera
  • Ride a donkey or a cable car down the cliff side in beautiful Santoríni
More
11 days
Small Ship Cruise
Premium - 4 star
Physical :
From: $ 9,820

Highlights

  • Explore Iceland’s wild western coast
  • Siglutjörout in the north
  • The rarely- visited rugged east coast
  • And the Westman islands, one of the planet’s youngest archipelagos
  • Europe's largest icecap
More
4 days
Group Tour
Luxury - 5 star
Physical :
From: $ 1,845

Highlights

  • Discover the beauty of the Andes Mountains
  • Ecuador's northern sierra region
  • Visit rural Andean villages
  • Explore Quito
More
8 days
River Cruise
Luxury - 5 star
Physical :
From: $ 3,480

Highlights

  • Explore the Marañón, the Ucayali, and the Puinahua
  • See the rare pink dolphin
  • Visit Peruvian Amazon River
  • Amazing opportunities to view plant and animal life
More
 

See All AdventureSmith Trips >

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