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Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more

Brewster Travel Canada

2.3 | Disappointing
  • 33% Recommend
Service Level
  • Standard
Type
  • Local Specialist
Established
  • 1892
Headquarters
  • Banff, Alberta, Canada
Trips
  • 7

6
Brewster Travel Canada Reviews & Ratings 33% Recommend

2.3 out of 5
Excellent 2 Great 0 Average 0 Disappointing 0 Terrible 4
Value:
2.3 Guide:
2.3 Activities:
2.3 Lodging:
2.3 Transportation:
2.3 Meals:
2.3

Tour Reviews

L

Does Not Recommend

Transport from Lake Louise to Calgary-I WOULD WALK FIRST December 2017

1.0
  • Value 1.0
  • Transportation 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Meals 1.0
I will give you the short version-
My 18 year old child rode the bus from the Chateau Lake Louise to the Calgary airport-they are very well traveled and smart.
-Bus stops in Banff, driver said we are stopping and leaving at 6:30pm. 18 year old came back at 6:25pm-NO BUS. GONE.
-I get a call from bus service panicked-they can't find my child. I call my child-they are waiting at the designated location...NO BUS.
-Staff from Banff Fairmont take them to the bus.Very helpful.
-My child gets on the bus...bus starts rolling. STOPS...driver turns on ALL the lights and MAKES MY CHILD APOLOGIZE TO THE WHOLE BUS FOR MAKING THEM LATE. Driver said that the misunderstanding on meeting time was my childs fault and made everyone on the bus think that it was the drivers fault.
-My child stood up and apologized to all the riders on the bus and then sat in the back and cried.
-I AM APALLED THAT AN ADULT WOULD PUBLICLY SHAME AN 18 YEAR OLD IN FROM OF COMPLETE STRANGERS WHEN IT WAS CLEARLY CLEARLY CLEARY THEIR FAULT.
I WILL NEVER I REPEAT NEVER USE THIS COMPANY AGAIN. I WILL WALK.
Read more

AS

Does Not Recommend

Extremely disappointed! August 2015

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
They advertise to walk a glacier. In reality you are on a bus for 45 minutes. You walk in a small circle on top of one small part of the glacier. I was extremely disappointed and felt very ripped off.

Y

Recommends

Highly recommend! August 2015

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
I absolutely enjoyed my tour to Banff yesterday. Highly recommend! Staff were really flexible and friendly.

R

Does Not Recommend

Unprofessional! August 2015

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
For the love of God put some damn signs in the gondola warning people that it may stop mid journey so you can assist people with mobility challenges get on/off. I went into full-blown panic mode (I have PTSD) when we stopped midway up with no notifications at all. A simple announcement, signage or something so that we know nothing is actually wrong.
Read more

H

Does Not Recommend

Unpleasant experience! August 2015

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
I drove the Icefields Parkway from Lake Louise to Jasper this week and had many unpleasant experiences with Brewster. The speed limits in the National Parks are not only for our safety, but also the safety of wildlife. No matter if you stick to the limits or go 10km/h over, it is only a mater of minutes until the next Brewster bus comes from behind and drives up so close that you have to go over the speed limit to keep a safe distance to the bus. That is, if they respect the solid double lines when racing by downhill. Being force to drive up to 110km/h in a 90 zone because a giant bus is less than 20m behind you at that speed is not my idea of enjoying the Icefields Parkway.

It is especially ridiculous that the buses do this, only to stop literally right next to a grizzly bear a few kilometers down the road? People that kept the safe viewing distance of at least 100m as suggested by authorities got their view of the bear blocked, as the driver stopped the bus right next to. Grizzly bears are a species at risk in Alberta, so it is disgusting to see, that Brewster stops their busses right next to these magnificent animals to blast them with their exhaust fumes for minutes and stress them with their noise. Opening the door to let tourists out to photograph the bear at this short distance is nothing but irresponsible. If that animal attacks someone, it could get relocated or shot by authorities for something that is not its fault but was caused by Brewster staff giving the visitors "an experience" that could even cost them their life.

The icing on the cake is the fence at the glacier walk. While standing there in the slow traffic caused by the large amount of busses roaming the area, it is impossible to at least enjoy the view of the valley, since obviously Brewster not only charges for using the walk, but also the simple view of the valley when you are just driving through it.

I understand that Brewster wants to make money in the National Parks with visitors. But don't forget about nature, which makes it possible for you to make money in the first place.
Read more

D

Recommends

Good staff August 2015

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
I would like to thank Brewsters for looking after us so well, including one stage of our journey when we were the only 2 people on the bus, they have some lovely staff who were very kind.
Visit Brewster Travel Canada site >

From Brewster Travel Canada

Brewster Travel Canada has been providing amazing natural experiences to guests of the Canadian Rocky Mountains since 1892.  Starting with two young Brewster brothers providing guided excursions in the Rocky Mountain national parks, we are now a leading travel and tourism provider in Canada offering Canada-wide vacation packages.

We own and operate four of the biggest attractions in the Rocky Mountains; the Banff Gondola, Banff Lake Cruise, Glacier Adventure and the all new Glacier Skywalk. We are passionate, local travel experts who help all our guests get the very most out of their Canadian travel holiday.

12 days
Vacation / Holiday Package
Premium - 4 star
Physical :
From: $ 4,933

Highlights

  • Experience the dramatic landscapes between Vancouver and Jasper aboard Rocky Mountaineer
  • Set foot on the Athabasca Glacier during the Glacier Adventure
  • Step out 918 feet above the Sunwapta valley on the Glacier Skywalk
  • Travel aboard the VIA Rail Canadian train though the Great Central Plains and rugged Canadian Shield
More
8 days
Group Tour
Value - 3 star
Physical :
From: $ 2,325

Highlights

  • Enjoy the amazing 360-degree view of surrounding mountain peaks from the top of the Banff Gondola
  • Take an interpretive boat cruise along the shores of Lake Minnewanka
  • Be among few in the world to stand on centuries old glacial ice
  • Stand suspended 280 metres (918 feet) above the Sunwapta Valley on the glass floored Glacier Skywalk
  • Visit the scenic highlights of Yoho National Park including Takakkaw Falls and Emerald Lake
More
7 days
Vacation / Holiday Package
Value - 3 star
Physical :
From: $ 1,645

Highlights

  • View spectacular mountain peaks, majestic waterfalls and vibrant glacier fed lakes
  • Spend a memorable day hiking amongst wildflowers and alpine lakes at Sunshine Meadows
  • Set foot onto the Athabasca Glacier during the Glacier Adventure
  • Spend a day hiking in the wilderness setting of Lake Louise
More
 

See All Brewster Travel Canada Trips >

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