Stride climate

Jacada Travel vs Kawira Safaris - Tour Companies Compared

Compare details and see what other travelers are saying.

Rating Breakdown
Overall — 5
Value — 4.9
Guide — 4.9
Activities — 4.9
Lodging — 4.9
Transportation — 4.9
Meals — 4.9
Overall — 5
Value — 5.0
Guide — 5.0
Activities — 5.0
Lodging — 5.0
Transportation — 5.0
Meals — 5.0
Recent Reviews

F

1.0 July 2019
P
Does Not Recommend
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
Jacada –perhaps it is better in Africa, but definitely, do not use in Europe.
Like most travel agencies, they appear good early on- however, unavailability due to minimal staff- inexperienced agents doing the planning. They do not deliver what they promise.
All the confirmations were either not done, or done last minute-within days of the trip, and multiple last-minute changes resulted. No reply for literally a month before the trip and at the midpoint of the journey I was still waiting on an answer regarding rail luggage.

No attention to the details or involvement by our Jacada agent. They just subbed it out to another company and failed to forward a correct final itinerary. For instance, the agenda lacked correct times resulting in an hour, and a half debacle occurred on the second day. We received several erroneous itinerary envelopes and books that did not match. Everyone was out of their office, and our so-called concierge was on his annual leave the same dates as our tour. Due to the failure to provide a final schedule 10 days to two weeks out with times, spa appointments were all but impossible to arrange in advance and Jacada gave us no help. The last schedule book and envelope at the hotel were incorrect and out of date. In an example, the ridiculous bound book, that they give everyone was printed weeks earlier and out of date. The envelope with the Jacada schedule and hotel schedule all contradicted the times. Also, changes with phone numbers only appeared on final email the day we left, which could only be viewed on my phone or printed at a business center. The Jacada itinerary lacked names of guides and their phone numbers. We booked 18 days, three countries, and no one considered our luggage, transportation, or informing our driver of changes. Subsequently, you can expect to be extorted for email payments after the trip has begun. When you spend close to six figures, it is insulting the lack of response. Liquor bar chocolate does not make up for laziness. The only quick response was automated when your card was charged. The agent was incapable of listening or responding to my concerns. They did not even forgot the ages of my family and had a booster seat everywhere for my 15 year old. We had to pay for adult ticket upgrades at tours due to the agent booking for two adults and a toddler. I expected so much more (accuracy and a quick response when things did not go as planned and was unable to get a call back at a reasonable time, and some emails are still unanswered. My family has a genuine need for the type of service Jacada should provide. However, all of this was because Jacada is not a travel agent, but a third party-"middle man". Do not use Jacada in Europe; I encourage you to use custom Ireland direct and have them utilize Kerry coaches. In Spain, you should book through Made for Spain and Portugal. Arrange your transportation in-country so that you won't leave anything to chance. The economy flight they picked was horrible and hours late. The Barcelona business yatch club mediterranean cruise was a no show. The group was 30 minutes late and we were given multiple addresses and told that we needed to walk across the port and look for a 40 foot boat with a yellow cover. It was 94 degress and three quarters of a mile away after two cab rides, because the Captain moved the boat and it was not ready. Jacada refused to get involved and was unresponsive a week later. Furthermore, I gave our Jacada representitive one last opportunity to redeem herself when our flight was cancelled after a 10 hour delay. I asked for a porter to meet us at Heathrow, and was told she would arrange it and get back to me in an hour. Well she forgot and hours later I had to make my own arrangements. Do not use in Europe! This is not a true travel agent, just a third party and I could have done better without them involved using a reputable agency like custom Ireland or Made for Spain or Portugal.

Why respond after the trip?- Pathetic excuses too late. Do not waste your precious time.
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Tour Jacada Travel Company Reviews

Our family trip to Australia was…

5.0 April 2019
NA
Recommends
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Our family trip to Australia was extremely well organized by Jacada.
The many activities we had scheduled in advance were of the highest quality. The guides that led us were all very knowledgable and helpful. The local representatives were very responsive in the few times we had to contact them. All in all we had a very memorable vacation and we thank Jacada for arranging it for us.
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Tour Jacada Travel Company Reviews

Very professional

5.0 April 2019
A
Recommends
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
It was easy dealing with jacada. We were given one person to handle our account for this south America trip, making sure we were updated and reminded regularly. For every hotel we Checked into, they got messages and tour Reminders waiting for us either in our hotel room or via the hotel reception. Well done jacada. Thanks Jess and Berni!
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Tour Jacada Travel Company Reviews

Excellent customer service

5.0 October 2017
S
Recommends
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Its run in a very professional way. Excellent customer service...you'll get value for your money!

Tour Kawira Safaris Company Reviews

The guides were super accommodating and had great stories to tell

5.0 October 2017
D
Recommends
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
I've been on a handful of Safaris in east Africa and my trip with Ian and Kawira was by far the best. The guides were super accommodating and had great stories to tell. Couldn't have chosen a better way to see the gorillas in Rwanda and would recommend Ian and his crew to anyone!
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Tour Kawira Safaris Company Reviews

I had a wonderful time

5.0 August 2017
B
Recommends
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
I had a wonderful time during the trip. The guide was informative, friendly and attentive to our entire group! I definitely plan to be a returning customer and recommend this to my friends and family!
Tours 7 Trips 4 Trips
Average Trip Price Per Day $ 827 $ 0
Operator Type Custom/Private Tour Operator Group Tour Operator
Size Global Operator Regional Expert
Trip Types
  • Private Guided Trips
  • Custom Itineraries
  • Group Tours
  • Private Guided Trips
Service Level Luxury Standard
Regions
  • South America
  • Australia & Pacific
  • Asia
  • Africa
  • Antarctica & the Arctic
  • Africa
Known For
  • 50+
  • 18 - 35
  • Luxury
  • Safari
  • Trekking & Camping
  • Adventure
Headquarters London, United Kingdom Kigali, Rwanda
Year Established 2007 N/A
Solo Friendly N/A N/A
Tour Languages N/A
Top Trips
Similar Companies
    Countries
    About Jacada Travel

    Jacada Travel was created Alex Malcolm in 2008, in hopes of giving people the chance to travel more authentically. He came to this realization after living abroad in Brazil, and realized he was only able to experience the country from a local’s perspective because of his local friends. By traveling in a genuine yet upscale manner, the travel experience is elevated - making a trip go from memorable to unforgettable.

    What Makes Jacada Travel Stand Out?

    • Your own concierge and travel designer
    • Build your own itinerary 

    Jacada Travel puts you in touch with a concierge and a travel designer (aka tour guide) from the minute you book. They have local expertise in each destination and offices on four continents, meaning there will always be someone to pick up your call regardless of what time zone you are in.

    Two ladies having a discussion infront of a laptop in a room

    Their travel designers are highly personable, provide top notch quality service, and have lived in their area of specialty for years. Don’t be surprised if they seem to know everyone during your trip, or meet you in the middle of the night when your plane lands.

    Build custom itineraries and tell the travel designers about your travel style, what peaks your interest, special requests, and they’ll create a trip that’s just right for you. So whether you want to try horse riding for the first time as a senior, or find something enjoyable for your toddler, they’ll make it happen!

    You have the final say in the itineraries and every part of the process. You’re welcome to do as much or as little as you’d like every day.

    Who Will Enjoy Traveling With Jacada Travel?

    • All ages
    • Luxury travelers willing to splurge
    • All interests
    A man in a robe looking out the window from a bathroom

    Jacada Travel is a luxury, high-end tour operator, offering you only the very best of every destination. These tours are made for those with a higher budget range and willing to splurge. You’ll love traveling with them if you’re the type who only wants to worry about two things: what to pack, and getting on your flight. 

    These private tours are suitable for solo travelers and groups alike. Whether you’re a couple, a family traveling with grandparents or kids, or a small group, everyone is welcome with Jacada Travel.

    They’re also LGBT friendly, and your travel designer keeps this in mind while creating your itinerary. All destinations are safe for LGBT people to travel to, although some countries are more relaxed than others.

    A vineyard landscape photo at sunset

    They cater to a range of interests such as nature, cultural immersion, adventure, culinary and wine, history, sightseeing and landmarks. You can also customize these trips to match how active you’d like to be - go heli skiing down untouched slopes in Iceland, or leisurely stroll through the vineyards of the beautiful countryside in South Africa. Pick and choose what interests you and skip what doesn’t, because your time is the most valuable.

    Top Destinations

    • South America
    • Popular sites and off-the-beaten-path

    While offering trips around the world in all 7 continents, they are heavily focused on South America. They’re typically focused on showing you the popular sites - but once again, you get the final say in what you’d prefer!

    Macchu Picchu covered with clouds

    Destinations vary widely from historic and popular cities, to countrysides, parks, coastlines, and mountains. Maybe one day you’d like to explore all the main attractions of Hanoi, and spend the next discovering hidden and unreachable caves of Ha Long Bay on a tour to Vietnam.

    Jacada Travel Style

    Jacada Travel is all about the most exclusive, luxurious, and high class travel experiences to top every vacation you’ve ever had. Accomodations lie in the 4 to 5 star range,are beautifully decorated, and the absolute best available.

    You’ll get boutique hotels with library patios, antique furniture from local artisans, and award winning performances in cocktail lounges. No two itineraries are the same, although you can view some sample itineraries on their page.

    A house beside a beach on a sunny day

    Even your transportation from one place to the next will have you amazed - with top of the line, bucket list experiences. Expect helicopter rides, private chartered flights, high-end speedboats, and luxury trains.

    Helicopter flying over the ocean at sunset

    To book a trip with Jacada Travel, it’s important to do so far in advance. For starters, getting to know the traveler over email and/or phone is essential to matching them with the right accommodations, experiences, and guides. If it’s a busy destination, booking early gives them ample time to curate your dream trip.

    Why Choose a Tour With Jacada Travel?

    Jacada Travel is a good fit for you if you’re looking for unparalleled, refined, and unique experiences. Have all the minor travel kinks sorted out for you, and don’t worry about lifting a single finger throughout your entire journey. If you prefer to have a one-size-fits-all itinerary, then you should probably look elsewhere.

    Traveling responsibly is also highly important to them. Know that your trips are carbon neutral by supporting local communities and conservation efforts, sustainable hotels and lodges, and maintaining green office operations.

    Jacada Travel also donates to communities, and is partnered with local organizations that support under-funded education, animal welfare, and private heritage land ownership.


    About Kawira Safaris

    Kawira Safaris offer tours around Africa, specifically Rwanda, Congo, Uganda, Tanzania, and East Africa. They offer personalized customer service to ensure that their clients experience nothing but the best. No matter what location you pick, each tour captures the beauty and culture of the destination. They also offer a wide-range of activities and adventures so there is never a dull moment.

    What Makes Them Stand Out?

    They offer private and group guided tours around Africa. They specialize in wildlife safaris and primate trekking. But they also provide scenic hiking tours as well as camping trips. They make booking a trip fast and efficient while also being budget-friendly. They offer 24/7 support before and during your trip. The travel leaders are both experts in their subject and accommodating to their guests.

    Who Travels With Them?

    Adventure seekers who have a passion for nature and wildlife will gravitate to Kawira Safaris. They offer both safari tours and lodging for individuals who like a detailed itinerary. They are also family-friendly.

    Where Do They Operate?

    They operate exclusively in Africa. They offer tours in Rwanda, Congo, Uganda, Tanzania, and East Africa.

    Why Travel With Them?

    Individuals who want to experience Africa’s abundant wildlife should look into Kawira Safaris. They offer a wide-range of tours that focus on the natural beauty of Africa. Each tour also captures the culture and history of each location.


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