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Overall — 5
Value — 4.9
Guide — 4.9
Activities — 4.9
Lodging — 4.9
Transportation — 4.9
Meals — 4.9
Overall — 1
Value — 1.0
Guide — 1.0
Activities — 1.0
Lodging — 4.0
Transportation — 4.0
Meals — 1.0
5.0 July 2017
"This Peru travel agency planned and booked a custom trip for me and my wife to Peru in October 2015. The trip included a short stay in Lima, and almost a week in the Sacred Valley, Machu Picchu and Cusco. Their service was outstanding. The planning for the trip was perfect, and we relied entirely on them as we had not been to Peru before. They also went beyond the call of duty by getting a reservation at a good hotel in Lima even though there was a huge convention of the world bank in town at the time. They persisted until they found a cancellation. they even booked two good restaurants for us in Lima. The guides they provided were also excellent, including one who was truly outstanding.Read more
I never would have located this company except through Zicasso. Two years ago we made a trip to Brazil and we looked and looked for a travel agency of this kind and never did find one. I would highly recommend using Zicasso to find the appropriate agency if you are traveling somewhere that you have not previously been to, or if you do not have an agency you are satisfied with."
Tour Inca Trail Trek
5.0 July 2017
Our trip to Peru was planned perfectly, thanks to our travel agent! He was quick to respond to all of my needs & was very flexible. The hotels and the guides he arranged were great! We couldn't have asked for or imagined a better experience in this magical country!Read more
5.0 December 2016
Hiking the Inca Trail (and learning that it is "an" Inca Trail, not "the" Inca Trail)
1.0 March 2018
Does Not Recommend
In November, I took a 3-day tour with Extreme Iceland. As part of the tour, I was supposed to do some glacier hiking, visit the ice caves and Jökulsárlón Iceberg Lagoon. Due to bad weather, just an hour after initiating the tour, the guide said that it was likely that the itinerary would be changed.Read more
We managed to make most of the scheduled activities for the first day. The second day was a complete waste of time, as we had to be in the vehicle the entire day. For the third day, they organized an alternative day tour. At the end, our 3-day tour got converted into a 2-day tour.
They indicated that they would be offering a partial refund for modifying the itinerary and canceling a part of the tour. However, they never disclosed an approximate amount of how much they would refund. We were driven to their office so that we could ask that question in person, and again, they said there would be a refund. They did not know how much they would refund. To make things worse, to ask for the refund, it would be necessary to email their customer service department, but since they were too busy managing the mess they created, it took several weeks for them to respond.
The weather in Iceland is unpredictable, so weather-related cancelations are not a rare occurrence and are not a fault of the company. That being said, how difficult is to tell their guides how much they would refund so that customers can decide at that point whether they want to continue with the tour or not? Instead, they like to make things complicated, nontransparent and shabby, so that they can keep as much money as possible.
At the end, instead of getting a third of the cost of the tour (since one full day was wasted), they gave me a refund of about USD $180 (out of USD$800.00). Selecting this company for my tour was a terrible decision. In all my years of travel, I have never seen something like this, not even in poor countries. It is amazing how something like this can happen in a country with such 'high standards' as Iceland.
Please stay away from this company and do not entrust them with your holiday plans or your money.
Tour Extreme Iceland Reviews
|Tours||55 Trips||1 Trip|
|Average Trip Price Per Day||$ 444||$ 0|
|Operator Type||Custom/Private Tour Operator||Group Tour Operator|
|Size||Global Operator||Local Specialist|
Founded in 1987, Lost World Adventures offers private and customized trips to South and Central America and Antarctica.
What Makes Them Stand Out?
Your guide will get to know you before beginning to plan your customized experience. If you want to have a relaxing beach vacation, they can arrange that. Or if you’d rather hike up the adrenaline, they are able to offer that as well.
Who Travels With Them?
They accommodate anyone from honeymooners to large groups. Trips are generally in middle price range - you won’t find tremendously budget items here, but they do their best to craft a trip based on all factors, price included.
Where Do They Operate?
They are focused in South and Central America, with a variety of trips from beach vacations to Costa Rica, food tours in Argentina, or Machu Picchu adventures. They are also among the few small companies providing cruises to Antarctica.
Why Travel With Them?
For the variety of trip type and theme you can choose from. They have food and wine tours, adventure tours, beach getaways, and cruises - all of which are customizable to your likes and dislikes. If you’d prefer not to overly customize, they have pre-set itineraries as well.