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Extreme Iceland vs SafeHands Travels - Tour Companies Compared

Compare details and see what other travelers are saying.

Rating Breakdown
Overall — 1
Value — 1.0
Guide — 1.0
Activities — 1.0
Lodging — 4.0
Transportation — 4.0
Meals — 1.0
Overall — 5
Value — 5.0
Guide — 4.4
Activities — 4.7
Lodging — 4.7
Transportation — 4.7
Meals — 4.6
Recent Reviews

Be warned: Stay away from this company!!

1.0 March 2018
W
Does Not Recommend
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 4.0
  • Transportation 4.0
  • Meals 1.0
In November, I took a 3-day tour with Extreme Iceland. As part of the tour, I was supposed to do some glacier hiking, visit the ice caves and Jökulsárlón Iceberg Lagoon. Due to bad weather, just an hour after initiating the tour, the guide said that it was likely that the itinerary would be changed.

We managed to make most of the scheduled activities for the first day. The second day was a complete waste of time, as we had to be in the vehicle the entire day. For the third day, they organized an alternative day tour. At the end, our 3-day tour got converted into a 2-day tour.

They indicated that they would be offering a partial refund for modifying the itinerary and canceling a part of the tour. However, they never disclosed an approximate amount of how much they would refund. We were driven to their office so that we could ask that question in person, and again, they said there would be a refund. They did not know how much they would refund. To make things worse, to ask for the refund, it would be necessary to email their customer service department, but since they were too busy managing the mess they created, it took several weeks for them to respond.

The weather in Iceland is unpredictable, so weather-related cancelations are not a rare occurrence and are not a fault of the company. That being said, how difficult is to tell their guides how much they would refund so that customers can decide at that point whether they want to continue with the tour or not? Instead, they like to make things complicated, nontransparent and shabby, so that they can keep as much money as possible.

At the end, instead of getting a third of the cost of the tour (since one full day was wasted), they gave me a refund of about USD $180 (out of USD$800.00). Selecting this company for my tour was a terrible decision. In all my years of travel, I have never seen something like this, not even in poor countries. It is amazing how something like this can happen in a country with such 'high standards' as Iceland.

Please stay away from this company and do not entrust them with your holiday plans or your money.
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Tour Extreme Iceland Reviews

Tours of Kathmandu, Delhi, Agra, Jaipur, Khimsar, Jodhpur, Udiapur, Marari and all point between.

5.0 April 2018
TmtoIaN
Recommends
  • Value 5.0
  • Guide 4.0
  • Activities 4.0
  • Lodging 4.0
  • Transportation 5.0
  • Meals 4.0
We spent three weeks touring Nepal and India. We can really recommend Safhands Travel and especially Mr. Rohit. The tour and itinerary suggested by Rohit was excellent. The service received by the Safehands representatives, welcomers, drivers and guides was first class. We will treasure our memories of this holiday. Thank you Rohit.
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Overall was good and we were happy with the holidays spent in India .

5.0 January 2018
GS
Recommends
  • Value 5.0
  • Guide 3.0
  • Activities 5.0
  • Lodging 4.0
  • Transportation 3.0
  • Meals 5.0
Me my wife and our daughter had no problems all over the tour as Mr Rohit has planned exaclty the way we wanted it to be. Besides then a small room problem in Shimla ca use the room was small and there don't have running hot water as other hotels cause we had a child and we were first time feeling the chills of winter but it's was settled by Rohit as he promised us. Regarding the firts driver I think he is not fit to be a tour driver, beginning was okay but towards then end he was slacking but that to was settled by Rohit, by giving us a new driver.but overall we was happy and enjoyed the cold weather which we wanted to experience once in a life time as we are from Malaysia. We will come back to India and will get Rohit from Safe Hands to do the arrangements again. Will recommend to all who wish to travel to India SAFE HANDS TRAVELS. Thank you Rohit SAFE HANDS TRAVELS. All the best you.
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Tour Safehands Travels Reviews

Fantastic tour

5.0 December 2017
Ft
Recommends
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Excellent travel company. There were only 4 ladies traveling however, throughout the trip, we felt very safe and in good hands. Excellent accommodation, vehicles, sightseeing, guides and their followup care. The driver was very patient with our none ending shopping request. Would recommend to all
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Tour Safehands Travels Reviews

Tours 1 Trip 4 Trips
Average Trip Price Per Day $ 0 $ 70
Operator Type Group Tour Operator Group Tour Operator
Size Local Specialist Local Specialist
Trip Types
  • Group Tours
  • Private Guided Trips
  • Custom Itineraries
  • Independent / Self-Guided Packages
  • Group Tours
  • Private Guided Trips
  • Custom Itineraries
Service Level Standard Standard
Regions
  • Europe
  • Asia
Known For
  • Photography
  • Adventure
  • 50+
  • 18 - 35
  • Solo & Singles Travel
  • Yoga
  • Health & Rejuvenation
  • Train & Rail
Headquarters Reykjavik Delhi, India
Year Established N/A 2015
Solo Friendly N/A N/A
Tour Languages N/A N/A
Top Trips
Similar Companies
      Countries
      About Extreme Iceland
      N/A
      About SafeHands Travels

      SafeHands Travels is a mid size boutique company formed on the theme of building great relationship. We at Safehands are passionate to explore and share our Spirituality, Cultural heritage; Natural beauty and rich tradition through our experienced and dedicated team of highly motivated tour professionals.

      We assure our travelers the utmost comfort and best of the experience. We always stand by them to make them feel at home. This bonding that we develop remains there even after the completion of tour. This is what we are known for and strive to achieve. We do not accept the booking for more than 12 people in a group as it affects the personalized services. Traveler’s satisfaction is paramount to us, which results in building great relationship and eventually helps in achieving our mission.

      Geographically, our coverage is limited to India and Nepal. Having diverse culture and vast areas, there is a lot to explore. There are many lesser known or unexplored destinations that present a new face of the country and become a reason for travelers delight.

      We use some handpicked, traditional and locally influenced hotels in all segments starting from luxury to budget as per requirement. Our transportations are best in its class and are integral part of our tour package. We are very selective in choosing drivers and more importantly the tour guides who truly represents us and play a very significant role in the success of a tour. Our guides are experienced, knowledgeable and licensed.

      Our itinerary goes well on moderate pace, neither too fast that we just touch the destination nor even slow to lose the interest in the destinations. Most of the days are packed with sightseeing and activities

      Why SafeHands:

      We know how to Walk our Talk. This is evident from our customer reviews. Finally with a non compromising attitude towards our core values, we offer fair deal and value for money.

      We exist as a Socially responsible company and are vigilant towards environment. Our responsive approach assures Personalized services with a sense of safety and security. 

      Tours & Operators on Stride Awarded and Featured by:

      • National Geographic, Condé Nast Traveler, Travel + Leisure
      • Outside, The New York Times