Viking River Cruises vs SafeHands Travels - Tour Companies Compared

Compare details and see what other travelers are saying.

Rating Breakdown
Overall — 3.5
Value — 3.7
Guide — 4.0
Activities — 4.3
Lodging — 3.8
Transportation — 3.7
Meals — 4.0
Overall — 5
Value — 4.9
Guide — 4.5
Activities — 4.8
Lodging — 4.4
Transportation — 4.8
Meals — 4.4
Recent Reviews

Misleading and often just plain dishonest.

1.0 October 2018
L
Does Not Recommend
  • Value 1.0
  • Guide 3.0
  • Activities 5.0
  • Lodging 3.0
  • Transportation 1.0
  • Meals 3.0
We paid for a 3 week luxury river cruise but received a large group bus trip across Europe with many days of packing and unpacking. I called our Viking representative when we received an email message just 2 days prior to departure that mentioned a possibility of problems with low river levels. I was assured that everything was "normal" In reality, as we learned later from ship personnel, nothing has been normal for at least 3 months. About 2 weeks prior to departure, we received by mail, lovely personalized booklets describing all the details of our voyage on the Viking Lif, which we were to board in Russe, Romania. Instead, we boarded the Viking Aegir but not at Russe, because the Danube was too low. Instead we rode buses upstream to a port on the Romanian side directly opposite our first scheduled stop at Nikopol, Bulgaria. We had a beautiful cruise through the Iron gate gorge, but after three more scheduled stops in Bulgaria, Serbia, and Croatia, our voyage was terminated in Mohacs, Hungary, an unscheduled place two days short of reaching Budapest. So we were herded into buses for a 1.8 hour ride each way to our scheduled stop at Kalocsa. The next day we retraced the journey to Kalocsa and continued an extra 1.5 hours to reach Budapest. We lost the entire morning in Budapest and spent the night at the Marriott hotel. The next day we lost the entire afternoon in that city because we had to take a 4 hour bus ride to Vienna. Where we were put aboard the Viking Embla. Our voyage on that ship ended two steps later at Passau Germany. After a day in Passau we went upriver for a short distance and it seemed that we had entered the canal to take us to the Main river. But much to our surprise, it was a dead end channel for an industrial port. We spent two days there with our balcony room moored tightly against another Viking ship so there was nothing to look at but the scenery at that site was even worse than looking at someone else's window and the balcony was unusable anyway due to the unpleasant odors at that site. The pattern continued with a long round trip bus ride the next day to our scheduled stop at Regensburg and a 3 plus hour trip the following day to Nuremberg where we finally boarded the Viking Lif. A crew member told us that the Lif had not traveled east of Nuremberg for 3 months. We sailed from Nuremberg to scheduled stops in Bamberg, Wurzburg, and Werthiem and then our voyage terminated for good at an unscheduled port in Mainz. Once again we endured a long round trip journey to our next scheduled stop at Koblenz, followed by a 10 plus hour bus trip (with lunch and a walking tour in Cologne) to Amsterdam and a night in a hotel. Despite a promise that our bags would be in our rooms (they did take great care to provide us with tags so they could easily keep our bags organized) all the baggage was dumped in the hotel garage and it took a good 15 minutes of searching to find it and then take it to our rooms ourselves. There is much more, but it would only be more descriptive of the misery of this trip. We know Viking didn't cause the low river levels, but they did not need to lie to us and make us suffer because of it.
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Viking Rescheduled my Flight to CHRISTMAS Without my Consent

1.0 June 2018
D
Does Not Recommend
  • Value 1.0
  • Transportation 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Meals 1.0
I received an email day before yesterday stating that my trip has been moved and now my flight will leave Denver on CHRISTMAS EVE and arrive in Cairo on CHRISTMAS.
And they are sorry if this causes me any inconvenience.
The young people who answer the phone cannot change my cruise to one of the same value since my dream New Years cruises are now unavailable. I spoke to three of them and each one just gives me an email address to send a complaint. No response as of yet. I feel so embarrassed for trusting this company. But I am grateful that I was able to see their true colors before I booked again. I as going to take a Mediterranean cruise with more availability a bit sooner because I was so excited. I feel sick now.
When we read in the disclosures that there may need to be some flexibility in the dates, no reasonable person actually believes that they would deliberately change the schedule in such a way to force you to miss spending Christmas with your family. But they did. And they did it by email. My $20,000 wasn’t even worth a phone call.
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We enjoyed the entire experience

5.0 August 2015
R&F
Recommends
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
We enjoyed the entire experience; Normandy and Omaha Beach were especially moving. The food and service deserve praise too. This is our third Viking cruise and we'll do it again. Viking does it first rate all the way. Keep it up.
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Tours of Kathmandu, Delhi, Agra, Jaipur, Khimsar, Jodhpur, Udiapur, Marari and all point between.

5.0 April 2018
TmtoIaN
Recommends
  • Value 5.0
  • Guide 4.0
  • Activities 4.0
  • Lodging 4.0
  • Transportation 5.0
  • Meals 4.0
We spent three weeks touring Nepal and India. We can really recommend Safhands Travel and especially Mr. Rohit. The tour and itinerary suggested by Rohit was excellent. The service received by the Safehands representatives, welcomers, drivers and guides was first class. We will treasure our memories of this holiday. Thank you Rohit.
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Overall was good and we were happy with the holidays spent in India .

5.0 January 2018
GS
Recommends
  • Value 5.0
  • Guide 3.0
  • Activities 5.0
  • Lodging 4.0
  • Transportation 3.0
  • Meals 5.0
Me my wife and our daughter had no problems all over the tour as Mr Rohit has planned exaclty the way we wanted it to be. Besides then a small room problem in Shimla ca use the room was small and there don't have running hot water as other hotels cause we had a child and we were first time feeling the chills of winter but it's was settled by Rohit as he promised us. Regarding the firts driver I think he is not fit to be a tour driver, beginning was okay but towards then end he was slacking but that to was settled by Rohit, by giving us a new driver.but overall we was happy and enjoyed the cold weather which we wanted to experience once in a life time as we are from Malaysia. We will come back to India and will get Rohit from Safe Hands to do the arrangements again. Will recommend to all who wish to travel to India SAFE HANDS TRAVELS. Thank you Rohit SAFE HANDS TRAVELS. All the best you.
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Tour Safehands Travels Reviews

Fantastic tour

5.0 December 2017
Ft
Recommends
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Excellent travel company. There were only 4 ladies traveling however, throughout the trip, we felt very safe and in good hands. Excellent accommodation, vehicles, sightseeing, guides and their followup care. The driver was very patient with our none ending shopping request. Would recommend to all
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Tour Safehands Travels Reviews

Tours 18 Trips 4 Trips
Average Trip Price Per Day $ 277 $ 70
Operator Type River Cruise Line Group Tour Operator
Size Global Operator Local Specialist
Trip Types
  • Small Ship & Expedition Cruises
  • River Cruises
  • Group Tours
  • Private Guided Trips
  • Custom Itineraries
Service Level Luxury Standard
Regions
  • Rivers & Seas
  • Asia
  • Europe
  • Asia
Known For
  • 50+
  • 18 - 35
  • Luxury
  • 50+
  • 18 - 35
  • Solo & Singles Travel
  • Yoga
  • Health & Rejuvenation
  • Train & Rail
Headquarters Woodland Hills, California, USA Delhi, India
Year Established 1997 2015
Solo Friendly N/A N/A
Tour Languages N/A N/A
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    About Viking River Cruises

    Founded in 1997 as a line offering Russian river cruises to Europeans, Viking expanded to the North American market in 2000. 

    What Makes Them Stand Out?

    Since 2007, Viking River Cruises has zoomed from carrying one-fifth to one-half of all passengers in the fast-growing European river cruise market. Not only is Viking the world’s largest river cruise line with some 66 ships now in service around the globe, but the line is operating at near full capacity in Europe, with many itineraries sold out months in advance.

    Who Travels With Them?

    They cater primarily to “culturally curious” English-speaking Americans, Canadians, British, Australians, and New Zealanders aged 55-plus. (Think sophisticated viewers of PBS’ “Downton Abbey,” which its helps to sponsor.)

    Where Do They Operate?

    Besides European rivers such as the Rhine, Danube, Moselle, Seine, Duoro, and the waterways of Russia between Moscow and St. Petersburg, Viking now cruises three rivers in Southeast Asia -- the Yangtze, Mekong, and Irrawaddy -- and along the Nile in Egypt.

    Why Travel With Them?

    While they may not rank as the most luxurious river ships, many of Viking’s vessels are sleek, innovative, and freshly minted: the line has added 18 new ships in 2014 alone. Overall, Viking has established a reputation for offering an incredible value - high-quality service, food, and guided shore excursions at competitive prices, all adding up to strong repeat customer loyalty rates.

    About SafeHands Travels

    SafeHands Travels is a mid size boutique company formed on the theme of building great relationship. We at Safehands are passionate to explore and share our Spirituality, Cultural heritage; Natural beauty and rich tradition through our experienced and dedicated team of highly motivated tour professionals.

    We assure our travelers the utmost comfort and best of the experience. We always stand by them to make them feel at home. This bonding that we develop remains there even after the completion of tour. This is what we are known for and strive to achieve. We do not accept the booking for more than 12 people in a group as it affects the personalized services. Traveler’s satisfaction is paramount to us, which results in building great relationship and eventually helps in achieving our mission.

    Geographically, our coverage is limited to India and Nepal. Having diverse culture and vast areas, there is a lot to explore. There are many lesser known or unexplored destinations that present a new face of the country and become a reason for travelers delight.

    We use some handpicked, traditional and locally influenced hotels in all segments starting from luxury to budget as per requirement. Our transportations are best in its class and are integral part of our tour package. We are very selective in choosing drivers and more importantly the tour guides who truly represents us and play a very significant role in the success of a tour. Our guides are experienced, knowledgeable and licensed.

    Our itinerary goes well on moderate pace, neither too fast that we just touch the destination nor even slow to lose the interest in the destinations. Most of the days are packed with sightseeing and activities

    Why SafeHands:

    We know how to Walk our Talk. This is evident from our customer reviews. Finally with a non compromising attitude towards our core values, we offer fair deal and value for money.

    We exist as a Socially responsible company and are vigilant towards environment. Our responsive approach assures Personalized services with a sense of safety and security. 

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