Extreme Iceland vs Sunrise Adventure - Tour Companies Compared

Compare details and see what other travelers are saying.

Rating Breakdown
Overall — 1
Value — 1.0
Guide — 3.0
Activities — 1.0
Lodging — 2.5
Transportation — 2.5
Meals — 1.0
Overall — 5
Value — 4.9
Guide — 5.0
Activities — 4.9
Lodging — 4.9
Transportation — 4.9
Meals — 5.0
Recent Reviews

Awful Customer Service

1.0 February 2019
D
Does Not Recommend
  • Guide 5.0
  • Value 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
We felt obligated to give 1 star because our tour guide last night was great, other than that we would give zero if possible. The entire rest of the booking experience was awful. We had to send 3 emails, 2 calls, and 1 Facebook message only to be put in touch with some rude and unhelpful sales woman. It is our last day in Iceland and honestly this experience has ruined the entire trip and we are extremely upset. There are several other respectable tour companies here, I would strongly advise booking one of those.
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Tour Extreme Iceland Reviews

Be warned: Stay away from this company!!

1.0 March 2018
W
Does Not Recommend
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 4.0
  • Transportation 4.0
  • Meals 1.0
In November, I took a 3-day tour with Extreme Iceland. As part of the tour, I was supposed to do some glacier hiking, visit the ice caves and Jökulsárlón Iceberg Lagoon. Due to bad weather, just an hour after initiating the tour, the guide said that it was likely that the itinerary would be changed.

We managed to make most of the scheduled activities for the first day. The second day was a complete waste of time, as we had to be in the vehicle the entire day. For the third day, they organized an alternative day tour. At the end, our 3-day tour got converted into a 2-day tour.

They indicated that they would be offering a partial refund for modifying the itinerary and canceling a part of the tour. However, they never disclosed an approximate amount of how much they would refund. We were driven to their office so that we could ask that question in person, and again, they said there would be a refund. They did not know how much they would refund. To make things worse, to ask for the refund, it would be necessary to email their customer service department, but since they were too busy managing the mess they created, it took several weeks for them to respond.

The weather in Iceland is unpredictable, so weather-related cancelations are not a rare occurrence and are not a fault of the company. That being said, how difficult is to tell their guides how much they would refund so that customers can decide at that point whether they want to continue with the tour or not? Instead, they like to make things complicated, nontransparent and shabby, so that they can keep as much money as possible.

At the end, instead of getting a third of the cost of the tour (since one full day was wasted), they gave me a refund of about USD $180 (out of USD$800.00). Selecting this company for my tour was a terrible decision. In all my years of travel, I have never seen something like this, not even in poor countries. It is amazing how something like this can happen in a country with such 'high standards' as Iceland.

Please stay away from this company and do not entrust them with your holiday plans or your money.
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Tour Extreme Iceland Reviews

Amazing trekking

5.0 March 2019
B
Recommends
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Sunrise adventure trek is amazing trekking company. We had great time during tour to Pokhara and chitwan. Thank you for your great service.

Tour Sunrise Adventure Company Reviews

Our expedition to Everest base camp was one of the most memorable moments

5.0 February 2019
D
Recommends
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
I was here with my friends last December and I must say, our expedition to Everest base camp was one of the most memorable moments in my life!

Suresh was very accommodating to us and he was a great host while we were in Kathmandu. I highly recommend getting Rakesh as a guide, he is the epitome of greatness!
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Tour Sunrise Adventure Company Reviews

Great trekking company located in Kathmandu

5.0 January 2019
R
Recommends
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Sunrise Adventure is a great trekking company located in Kathmandu, Nepal. We had really Everest base camp trek. Great guide and porters. Everything was awesome thank you Sunrise Adventure for amazing service.
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Tour Sunrise Adventure Company Reviews

Tours 1 Trip 10 Trips
Average Trip Price Per Day $ 0 $ 92
Operator Type Group Tour Operator Group Tour Operator
Size Local Specialist Local Specialist
Trip Types
  • Group Tours
  • Private Guided Trips
  • Custom Itineraries
  • Independent / Self-Guided Packages
  • Group Tours
  • Custom Itineraries
Service Level Standard Budget
Regions
  • Europe
  • Asia
Known For
  • Photography
  • Adventure
  • Trekking & Camping
  • Adventure
Headquarters Reykjavik Kathmandu, Nepal
Year Established N/A N/A
Solo Friendly N/A N/A
Tour Languages N/A N/A
Top Trips
Similar Companies
    Countries
    About Extreme Iceland
    N/A
    About Sunrise Adventure

    Sunrise Adventures specializes in trekking tours in Nepal, but also offer trekking and sightseeing in India, Tibet, and Bhutan.

    What Makes Them Stand Out?

    Nepal is a classic trekking destination and Sunrise Adventures local guides have years of professional experience guiding and walking challenging multi-day treks. They offer assistance not only on the trail, but pre and post travel as well, including visa support and hotel booking. 24 hour customer service is available during your travel - including safety support such as helicopter rescue.

    Who Travels With Them?

    Trekking is not for the faint of heart! Both literally and figuratively. Most of their trips are quite challenging, and you will be hiking in altitude. Most of their tours, if not fully focused on trekking, have an adventure component whether it be bungee jumping or whitewater rafting. These kinds of tours are most suited to young travelers seeking excitement with a dose of culturally enriching activities as well. Groups and individual travelers are welcome.

    Where Do They Operate?

    Primarily they are known for their Nepal treks, which range from the famous Everest variations to lesser known areas. However they also offer a variety of adventure trips in India, Tibet, and Bhutan.

    Why Travel With Them?

    Trips are all conducted by local guides, and they have many years of expertise leading the challenging multi-day treks. They are also an eco conscious tour company for those looking to minimize their carbon footprint while traveling. You can also feel good about helping the local communities as a portion of the profits when you book your trip go toward social services such as helping orphanages and local charities.

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