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Overall — 1
Value — 1.0
Guide — 1.0
Activities — 1.0
Lodging — 4.0
Transportation — 4.0
Meals — 1.0
Overall — 5
Value — 4.8
Guide — 5.0
Activities — 4.8
Lodging — 4.8
Transportation — 4.8
Meals — 5.0
1.0 March 2018
Does Not Recommend
In November, I took a 3-day tour with Extreme Iceland. As part of the tour, I was supposed to do some glacier hiking, visit the ice caves and Jökulsárlón Iceberg Lagoon. Due to bad weather, just an hour after initiating the tour, the guide said that it was likely that the itinerary would be changed.Read more
We managed to make most of the scheduled activities for the first day. The second day was a complete waste of time, as we had to be in the vehicle the entire day. For the third day, they organized an alternative day tour. At the end, our 3-day tour got converted into a 2-day tour.
They indicated that they would be offering a partial refund for modifying the itinerary and canceling a part of the tour. However, they never disclosed an approximate amount of how much they would refund. We were driven to their office so that we could ask that question in person, and again, they said there would be a refund. They did not know how much they would refund. To make things worse, to ask for the refund, it would be necessary to email their customer service department, but since they were too busy managing the mess they created, it took several weeks for them to respond.
The weather in Iceland is unpredictable, so weather-related cancelations are not a rare occurrence and are not a fault of the company. That being said, how difficult is to tell their guides how much they would refund so that customers can decide at that point whether they want to continue with the tour or not? Instead, they like to make things complicated, nontransparent and shabby, so that they can keep as much money as possible.
At the end, instead of getting a third of the cost of the tour (since one full day was wasted), they gave me a refund of about USD $180 (out of USD$800.00). Selecting this company for my tour was a terrible decision. In all my years of travel, I have never seen something like this, not even in poor countries. It is amazing how something like this can happen in a country with such 'high standards' as Iceland.
Please stay away from this company and do not entrust them with your holiday plans or your money.
Tour Extreme Iceland Reviews
5.0 May 2018
Lantang valley trek was amazing. Everything was well managed and easy going. Sunrise adventure trek was a wonderful company they make everything was sure and safe. So I would like to come next time with this company for Everest base camp trek. I highly recommend everyone to use this company.Read more
5.0 April 2017
We had a wonderful experience with Sunrise Adventure Trek on our Annapurna Circuit trek last month. Our guide Ramesh was very good and very knowledgeable about the region, culture, flora fauna . Great value for money, with comfortable accommodation and outstanding food. I'd definitely use this company again.Read more
Tour Sunrise Adventure Company Reviews
5.0 April 2017
My friend and I recently traveled to Nepal from the United States and had an amazing experience trekking to Annapurna Base Camp with sunrise adventure travel! We met Suresh in Kathmandu and he was incredibly helpful in setting up our trek and accommodation/activities in Pokhara post trek. Our guide, Palman (aka Paul) was amazing as well!! He was knowledgeable, patient, trustworthy, and kept us laughing with his hilarious sense of humor (which matched our own spot on!). Everything worked out exactly as Suresh promised that it would and he checked in before and after the trek to make sure that we were pleased with how things were going. We definitely felt that we were in good hands with both gentleman and would highly recommend Sunrise Adventure Travel. The prices were very fair and our experience was unbeatable. Thanks again, SAT!Read more
|Tours||1 Trip||10 Trips|
|Average Trip Price Per Day||$ 0||$ 92|
|Operator Type||Group Tour Operator||Group Tour Operator|
|Size||Local Specialist||Local Specialist|
Sunrise Adventures specializes in trekking tours in Nepal, but also offer trekking and sightseeing in India, Tibet, and Bhutan.
What Makes Them Stand Out?
Nepal is a classic trekking destination and Sunrise Adventures local guides have years of professional experience guiding and walking challenging multi-day treks. They offer assistance not only on the trail, but pre and post travel as well, including visa support and hotel booking. 24 hour customer service is available during your travel - including safety support such as helicopter rescue.
Who Travels With Them?
Trekking is not for the faint of heart! Both literally and figuratively. Most of their trips are quite challenging, and you will be hiking in altitude. Most of their tours, if not fully focused on trekking, have an adventure component whether it be bungee jumping or whitewater rafting. These kinds of tours are most suited to young travelers seeking excitement with a dose of culturally enriching activities as well. Groups and individual travelers are welcome.
Where Do They Operate?
Primarily they are known for their Nepal treks, which range from the famous Everest variations to lesser known areas. However they also offer a variety of adventure trips in India, Tibet, and Bhutan.
Why Travel With Them?
Trips are all conducted by local guides, and they have many years of expertise leading the challenging multi-day treks. They are also an eco conscious tour company for those looking to minimize their carbon footprint while traveling. You can also feel good about helping the local communities as a portion of the profits when you book your trip go toward social services such as helping orphanages and local charities.