American Cruiselines vs The Family Adventure Company - Tour Companies Compared

Compare details and see what other travelers are saying.

Rating Breakdown
Overall — 3.5
Value — 3.2
Guide — 3.2
Activities — 3.3
Lodging — 3.3
Transportation — 3.3
Meals — 3.3
Overall — 4
Value — 3.9
Guide — 3.9
Activities — 3.9
Lodging — 3.9
Transportation — 3.9
Meals — 3.9
Recent Reviews

Very dissatisfied!

1.0 January 2017
RP
Does Not Recommend
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
For someone who is in a wheelchair, this cruise line is not accessible, even though when you book a trip with them, they tell you they are to get your money. Very dissatisfied and would never recommend this to anyone I know.
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Tour American Cruiselines Company Reviews

Looking forward for my trip!

5.0 January 2017
P
Recommends
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
American Cruise Lines is a joy to work with. They make you feel like family. My clients as well as myself are always thrilled with the service when onboard. The support our agency receives when booking is immeasurable. Thank you, ACL. You are truly special. Looking forward to my Puget Sound and Pearl Seas Group 2015 cruises. Keep up the great work!!
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Tour American Cruiselines Company Reviews

I am very disappointed and upset

1.0 August 2015
N
Does Not Recommend
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
I was so excited to go on our trip with American but now I am very disappointed and upset. My husband has had a medical situation come up and cannot make the trip. Unfortunately we did not purchase the insurance and now it seems we are out the whole $11,300 amount that we paid. All of the sales associates have been very friendly but it seems that the President Mr. Charles Robertson has a policy of no refunds or even deferring your trip until a future date if you are within so many days of sailing no matter the reason.

I filed a BBB complaint and ACL is telling them we canceled the cruise which we did not. I also sent a registered letter to the president of the company and he never even responded to it.
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Tour American Cruiselines Company Reviews

The company provided an excellent pre tour service

5.0 December 2016
A
Recommends
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
The company provided an excellent pre tour service and the information sent was accurate and useful. I would definitely look at using them again and recommend them to any family.

Tour The Family Adventure Company Company Reviews

I was very impressed with the Family Adventure company in terms of the holiday

5.0 April 2016
A
Recommends
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
I was very impressed with the Family Adventure company in terms of the holiday delivered which was exceptional. The booking and pre-holiday experience was fine although it would be better to have a specific contact to email rather than just to phone the general number with queries.
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Tour The Family Adventure Company Company Reviews

Booking and customer service were good. From a child's perspective

4.0 April 2016
A
Recommends
  • Value 4.0
  • Guide 4.0
  • Activities 4.0
  • Lodging 4.0
  • Transportation 4.0
  • Meals 4.0
Booking and customer service were good. From a child's perspective, FAC were not as welcoming. Another company we have travelled with sent a welcome pack with a travelling companion (soft toy) and activities to do while travelling. When on the holiday this company also catered more for families needs e.g. more frequent stops when travelling for food and toilets, without parents having to ask. The stops were also at more sensible times e.g. making sure there was a stop at lunch time (12.30ish), rather than early afternoon (1.30 onwards). Children (and adults) get irritable if they've not eaten making the journey more stressful.
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Tour The Family Adventure Company Company Reviews

Tours 14 Trips 14 Trips
Average Trip Price Per Day $ 524 $ 160
Operator Type Small Ship & Expedition Cruise Line Group Tour Operator
Size Local Specialist Global Operator
Trip Types
  • Small Ship & Expedition Cruises
  • River Cruises
  • Group Tours
  • Private Guided Trips
Service Level Luxury Standard
Regions
  • North America
  • North America
  • Central America & Caribbean
  • South America
  • Asia
  • Africa
  • Middle East & North Africa
  • Europe
Known For
  • 50+
  • 18 - 35
  • Adventure
  • Adventure
Headquarters Guilford, Connecticut, USA 1 Cross & Pillory Lane, Alton, England
Year Established 1991 1996
Solo Friendly N/A N/A
Tour Languages N/A N/A
Top Trips
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      About American Cruiselines

      American Cruise Lines is a family-owned company whose fleet of six small ships cruise rivers and waterways across America. Passengers -- most of whom are affluent and age 50 and above -- can sail the Mississippi or Columbia rivers aboard vintage-style (but newly built or renovated) paddlewheelers, or take other small ships along the Intracoastal Waterway of the southeastern U.S., through Alaska’s Inside Passage, or among the islands of New England, to name a few of the three dozen itineraries.

      American Cruise Lines has been undergoing a recent rapid expansion that mirrors the fast-growing craze of European river cruising. Consequently, its fleet is among the newest in the world: The line has two more ships under construction and three more will follow in the next three years. The newest ships will carry no more than 200 passengers each, and all its current ships hold from 49 to 150 passengers.

      Small ships don’t mean small cabins. Most are roomy and many have good-sized balconies. There are also spacious public areas, including observation decks, lounges, and glass-enclosed dining rooms, which offer open seating at meals. The staff provides highly personalized service and passengers have responded -- about two of every five passengers is a repeat cruiser with American Cruise Lines.

      Itineraries are heavily destination oriented, with port stops nearly every day. Though lengths vary from six to 14 nights, week-long voyages are the norm. Historical and cultural lectures as well as low-key entertainments are offered on each cruise. Rates are at the luxury level, but are all-inclusive (including wine, beer, and cocktails) except for shore excursions -- which are included in Alaska.  

      About The Family Adventure Company

      Founded two decades ago and based in the UK, The Family Adventure Company specializes in small group family adventure vacations. The company is now part of the global adventure travel operator Intrepid Travel, and trips are offered through Intrepid as well, allowing them to greatly expand their range.

      What Makes Them Stand Out?

      With more than 20 years’ experience, The Family Adventure Company helped pioneer the concept of small-group adventure travel for families with young children. Activities are wide-ranging, from river rafting and kayaking to cycling, sailing, camping, and wildlife viewing, all geared to the ages and interests of the family travelers.

      Who Travels With Them?

      A wide variety of families, including solo-parent, single-child, multi-generational families -- parents, children, and grandparents traveling together -- and families with teenagers. The latter have dedicated trips of special interest to teens.

      Where Do They Operate?

      Much of the world: Africa, Asia, the Middle East, Europe, and the Americas.

      How Does it Work?

      No matter where you travel, The Family Adventure Company provides an English-speaking, family-friendly local leader. Lodging, transportation and activities are also included. Tours typically consist of three or four families with kids of similar ages or interests. (You can also put together your own trip with just your family or other families you’re friendly with.) Children 14 and under get a ten percent discount off adult prices; large families (over two kids) get another price break.

      Why Travel With Them?

      The award winning company offers a wide range of trips for a wide variety of families. Because they only cater to families, they know what kids like – and as any parent can tell you, nothing is more disastrous than a family tour not geared in any way to kids. The company also supports responsible and sustainable travel practices and gives back to local communities.

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