Cuba Travel Services vs The Family Adventure Company - Tour Companies Compared

Compare details and see what other travelers are saying.

Rating Breakdown
Overall — 3.5
Value — 3.3
Guide — 3.3
Activities — 3.3
Lodging — 3.3
Transportation — 3.3
Meals — 3.3
Overall — 4
Value — 3.9
Guide — 3.9
Activities — 3.9
Lodging — 3.9
Transportation — 3.9
Meals — 3.9
Recent Reviews

Exceptional service from beginning to end

5.0 August 2015
MA
Recommends
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Exceptional service from beginning to end! I'm from L.A. and for the longest time, have always dreamt about traveling to Cuba.

However, when originally researching how to get there from the U.S. (despite the progress between the two countries), I was met with many conflicting and confusing "resources" that did not provide any solutions. But that all changed when I found Cuba Travel Services.

Last month, I was finally able to travel to Cuba and experience it before the floodgates open up. It was the most spectacular trip thus far (Coincidently, I was even there for the U.S. Embassy reopening!)

Andrea Calderon from CTS, provided and setup everything I'd need to go. This included informative and up-to-date knowledge of travel to Cuba (she answered all my 28628100 questions), necessary documents, my visa, and the round trip chartered flight from Miami to La Habana, Holguin to Miami (they have multiple departing locations in Cuba.)

Cuba Travel Services is awesome and it could not have been a more seamless process.

Gracias por todo!
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Tour Cuba Travel Services Company Reviews

Very good travel services

4.0 August 2015
K
Recommends
  • Value 4.0
  • Guide 4.0
  • Activities 4.0
  • Lodging 4.0
  • Transportation 4.0
  • Meals 4.0
Very good travel services, except they get more expensive every year and no flights from LA!

Tour Cuba Travel Services Company Reviews

This was the most horrible experience

1.0 August 2015
LC
Does Not Recommend
  • Transportation 1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Meals 1.0
This is my first time traveling with this travel agency and airline.*suncountry* My flight was supposed to leave at 11:35 am from tampa to cuba on 3/5/15. It is 3/6/15 and it is 2:28am. Guess where I am. Miami!!! I checked my bags at 7:30 this morning. Anticipating my flight to Havana where we have a car rented also through Cuba travel. To make this long story short we did not board the plane until shortly after 6pm because the airport kept saying the plane had some part they had to fix. Then every hour the info was that they were waiting for the part. Then part arrived and wasn't fixed, and wasn't fixed. During the whole time we waited we were only offered a $10 food voucher which everyone knows in the airport does not buy you a full meal, not even 1/2 a meal.

At last minute, before boarding we were all happy plane was ready to go. But then, we were told flight crews time expired and we had to fly to Miami first to swap out the crew and then fly to cuba. We didn't like it but the thought of movement was nice. Flight crew could've flown us to Cuba and waited there instead of making us wait here. So we arrive in miami and are informed crew would be on in about 20 min. We start seeing crew, we're happy, and then there it is again. We are delayed because the plane 'still' has electrical problems. Still? We were informed later by a plane mechanic that the plane flew to miami with problems . So all 100 plus of us lives were put in danger. Our lives were risked. Why did they do this. I would've rather stayed in Tampa where my bed is and come back the next day. While on the plane we were not aloud to get off for about a good hour or so. Customs would nor let us. All we were offered was a cup of room temp water. No snack, nada. When we finally exit into Miami terminal we were given a boarding pass. Supposedly to get back on plane. Well guess what , around 1:00 am flight cancelled. You can only imagine people's reactions. Cubans reactions!! We got a nutrigrain bar now and a soda. That's it.

No straight answers from anyone this whole flight and what people want to hear is the TRUTH! !!!!! My car rental in Cuba probably will not be refunded. May not even have a car when we get there. I spent a whole day of my vacation like a prisoner in an airport! ! Come on . It is 4:15 am now. In one hour I will have been awake a full 24 hours. No offering of blankets or anything from airport and it is freezing. There are mothers who have infants that need their formula which was packed under the plane. OMG......this was the most horrible experience.
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Tour Cuba Travel Services Company Reviews

The company provided an excellent pre tour service

5.0 December 2016
A
Recommends
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
The company provided an excellent pre tour service and the information sent was accurate and useful. I would definitely look at using them again and recommend them to any family.

Tour The Family Adventure Company Company Reviews

I was very impressed with the Family Adventure company in terms of the holiday

5.0 April 2016
A
Recommends
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
I was very impressed with the Family Adventure company in terms of the holiday delivered which was exceptional. The booking and pre-holiday experience was fine although it would be better to have a specific contact to email rather than just to phone the general number with queries.
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Tour The Family Adventure Company Company Reviews

Booking and customer service were good. From a child's perspective

4.0 April 2016
A
Recommends
  • Value 4.0
  • Guide 4.0
  • Activities 4.0
  • Lodging 4.0
  • Transportation 4.0
  • Meals 4.0
Booking and customer service were good. From a child's perspective, FAC were not as welcoming. Another company we have travelled with sent a welcome pack with a travelling companion (soft toy) and activities to do while travelling. When on the holiday this company also catered more for families needs e.g. more frequent stops when travelling for food and toilets, without parents having to ask. The stops were also at more sensible times e.g. making sure there was a stop at lunch time (12.30ish), rather than early afternoon (1.30 onwards). Children (and adults) get irritable if they've not eaten making the journey more stressful.
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Tour The Family Adventure Company Company Reviews

Tours 0 Trip 14 Trips
Average Trip Price Per Day $ 0 $ 160
Operator Type Group Tour Operator Group Tour Operator
Size Local Specialist Global Operator
Trip Types
  • Group Tours
  • Private Guided Trips
  • Group Tours
  • Private Guided Trips
Service Level Luxury Standard
Regions
  • North America
  • North America
  • Central America & Caribbean
  • South America
  • Asia
  • Africa
  • Middle East & North Africa
  • Europe
Known For
  • Adventure
  • Adventure
Headquarters Cypress, California, USA 1 Cross & Pillory Lane, Alton, England
Year Established 2012 1996
Solo Friendly N/A N/A
Tour Languages N/A N/A
Top Trips
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        About Cuba Travel Services
        N/A
        About The Family Adventure Company

        Founded two decades ago and based in the UK, The Family Adventure Company specializes in small group family adventure vacations. The company is now part of the global adventure travel operator Intrepid Travel, and trips are offered through Intrepid as well, allowing them to greatly expand their range.

        What Makes Them Stand Out?

        With more than 20 years’ experience, The Family Adventure Company helped pioneer the concept of small-group adventure travel for families with young children. Activities are wide-ranging, from river rafting and kayaking to cycling, sailing, camping, and wildlife viewing, all geared to the ages and interests of the family travelers.

        Who Travels With Them?

        A wide variety of families, including solo-parent, single-child, multi-generational families -- parents, children, and grandparents traveling together -- and families with teenagers. The latter have dedicated trips of special interest to teens.

        Where Do They Operate?

        Much of the world: Africa, Asia, the Middle East, Europe, and the Americas.

        How Does it Work?

        No matter where you travel, The Family Adventure Company provides an English-speaking, family-friendly local leader. Lodging, transportation and activities are also included. Tours typically consist of three or four families with kids of similar ages or interests. (You can also put together your own trip with just your family or other families you’re friendly with.) Children 14 and under get a ten percent discount off adult prices; large families (over two kids) get another price break.

        Why Travel With Them?

        The award winning company offers a wide range of trips for a wide variety of families. Because they only cater to families, they know what kids like – and as any parent can tell you, nothing is more disastrous than a family tour not geared in any way to kids. The company also supports responsible and sustainable travel practices and gives back to local communities.

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