Road Scholar vs The Family Adventure Company - Tour Companies Compared
Compare details and see what other travelers are saying.
Overall — 4.5
Value — 4.6
Guide — 4.7
Activities — 4.6
Lodging — 4.5
Transportation — 4.5
Meals — 4.4
Overall — 4
Value — 3.9
Guide — 3.9
Activities — 3.9
Lodging — 3.9
Transportation — 3.9
Meals — 3.9
Absolutely wonderful!5.0 September 2018
My recent trip to see Mount Rushmore, Yellowstone & the Grand Tetons was absolutely wonderful! The information, scenery, new friends, patience of the guide and bus driver could not have been better! I highly recommend any trip done by this company! We stayed in terrific hotels, had wonderful means and our bus was very comfortable. I felt that it was going to be quite good, but it was even better than I thought it would be! Tons of fun! I plan to go on many more trips with Road Scholar.Read more
Tour Road Scholar Company Reviews
Great trip5.0 July 2018
Just home from a wonderful first trip with Road Scholar. The Best of Scotland was perfect for us. Linda and Neil are the best teacher and director possible and our group of 26 fellow travels where all great.Read more
Thank you RS for a great trip and we will travel with you again.
Tour Road Scholar Company Reviews
Road Scholar Owes My Mom A Huge Apology and Refund. Highly advise AGAINST using them.1.0 May 2018
Does Not Recommend
Let me preface this story with some background about myself: I backpacked through most of Europe by myself when I was studying abroad in Ireland. I suffered through horrendous bus rides, getting kicked out of seats on trains, sleeping in questionable hostels, and going weeks without being able to really do laundry. I know how crappy it can be to actually get from one place to another, and how worth it is to suffer through all of that just to lay eyes on something magnificent.Read more
And yet, Road Scholar has, without a doubt, managed to give me the single worst travel experience I've ever had in my entire life, and we didn't even make it off the ground. I would never, ever, EVER recommend them to anyone looking to go anywhere, and as far as I'm concerned, Road Scholar needs to seriously reconsider their travel-making procedures and give my mother a huge apology and refund. (Also, I'm only in my twenties, so I have a lot of years ahead of me to make referrals.)
It all started with Road Scholar not getting us flights. We claimed our spot on a trip to the Lake region in Northern Italy, but no one ever called us back about any travel arrangements. It appeared we were on the trip IN Italy, but no one had bothered to make any arrangements to get us there. My mother called and left messages, emailed people, and the only response we got was that our flight should be booked at some point in early May (when our trip was set to start on May 22). Road Scholar urges people to book their flights through their preferred travel agency, which is who didn't call us back. Road Scholar, to market themselves as educational tourism rather than shallow "I just want to see things" tourism, partners up with different educational institutions, and ours was through Trinity College. The director of the Italian programs called us asking for our travel information, since she didn't have it yet. Interesting news to us. We were then told that we could make travel arrangements of our own (even though we were paying Road Scholar to do it for us) and then inform the program of our travel plans and how we were getting to our hotel. So we started to investigate making our own plans, when someone finally called us back saying that they were taking care of our travel arrangements, and they "didn't know why we hadn't had them made for us already." The director of the program was happy to hear this, because the Lake region of Italy is not as easily accessible as other areas.
We asked for upgraded seats because my mom has had both of her knees replaced, and while that doesn't inhibit her in the slightest from being active, it limits where she can sit on planes. In a cramped regular economy seat with no leg room on an international flight that was going to last 8-10 hours, she wouldn't have been able to walk off the plane because of how her knees would cramp up. But they said they could make the arrangements (which is also advertised on their website) so that was that. We got our itinerary, accommodations, and were all set. We were booked through United and Lufthansa (neither of which either of us will EVER book through again), so I downloaded the United app onto my iPhone so I could check us in and make sure we had mobile copies of our boarding passes in addition to the paper ones my mom printed out. We were all set to fly from Cincinnati to Washington D.C., from D.C. to Frankfurt, and from Frankfurt down to Verona where we would be meeting up with the group -- which, by the way, we never received any information regarding where the group was meeting, the transportation to the lake resort, etc. Nothing. Just "after you get there" stuff.
Then this morning, I woke up to a notification from United Airlines (and a text message alert that I had set up) saying that our flight to D.C. had been cancelled due to weather. Obviously I'm not blaming Road Scholar for that. What I am holding Road Scholar accountable for is what happened next: my mom called the Emergency Hotline (which is a recording -- and I HIGHLY recommend that they change this, because when I studied abroad, we had two emergency hotlines, both of which were always answered by real human beings, one for anything happening in the United States, and the other for the program, which was a different number for each location and a direct line to one of the program directors on the ground in the country you were actually in). We left a voicemail, someone named Mike called us back, and he was an absolute asshole. When you book your flight through a travel agency/group travel organization, if anything happens to your flight, it is the THEIR responsibility to take care of it. We were told by Road Scholar, and it's available on their website: "When you book your airfare through Road Scholar, we're there to help you in case of any emergencies." When Mike called us back and we told him that our flight to D.C. had been cancelled, he told us that he couldn't look up any other flights (on both United and any other airlines) for us to potentially get on to get to D.C for our transatlantic flight. Instead, he told us to call United ourselves and to go to the airport and talk to the desk agent. I then ended up on the phone (and on hold) the entire drive to the airport, which resulted in nothing because tons of flights had been cancelled due to airline politics and weather. We finally got to the desk agent at the airport, had a hell of a time getting rebooked on another flight, and weren't able to get the upgraded seats that we paid extra money for. When we called Road Scholar and Mike back to ask if during the course of our day when we would be traveling (and unable to make phone calls) he would call Lufthansa to at least make the airline aware of our need for better seating due to my mother's knee replacements, he was unhelpful and rude, at first attempting to refuse calling on our behalf and finally agreeing to, but only after repeatedly telling us "there's no guarantee of those seats" (something we definitely understood because we're not stupid).
Our rebooked flight wasn't set to leave until 7:45 PM tonight, putting us in Verona at 4:05 PM the next day (4 hours after the group transfer to the hotel), so we returned home instead of waiting around the airport for 12 hours. We got on both United and Lufthansa's websites and discovered that not only had our original itineraries not been removed, we had been double booked, one for a flight out of North Carolina to Munich through Delta, and another out of D.C. (the 7:45 PM flight) which had a 23 hour layover in Munich. A call to Road Scholar resulted in us being told that we had to contact the airlines. My mother was on the phone, talking to either United representatives or Lufthansa representatives, from about 9:30 AM to 2:00 PM. We were told we had reservations but no tickets, told we had tickets but couldn't see the numbers, told there were seats available for us to get upgraded to but we would have to try to get the desk agent in D.C. to arrange that for us, told that there was no guarantee we could get those seats, and more. It was incredible the amount of bureaucratic bullshit we had to put up with, especially since each airline wouldn't take any responsibility for us getting the seats we paid for and on a new flight, telling us "we'd have to talk to the other company about that." We finally called Road Scholar to see if there was anything more they could do, who encountered the same mess we already had, and all they did was eventually advise us to go back to the airport (a 45 minute drive) and talk to the desk agent to see IF they could put us in the upgraded seats -- ones we had already paid for and my mom couldn't make the trip without!
Then when asked how they would be getting us to our destination in the Lake region (which is not an easy place to get to, as I looked up the train and bus schedules myself, because - remember - I have tons of experience at this point traveling on the ground across Europe), they wouldn't outright say what our plans would be, which could've been anything from picking us up in the airport in a car, giving us a damn rental to drive ourselves, or simply paying for tickets and expecting us to haul all our luggage from the airport to the shuttle to the train station in Verona, take the 2+ hour train to a town an hour away from our destination, have to catch a bus to the actual town we were supposed to be in, and then walk the rest of the way there. Seeing what all happened, I would bet it would've been the latter, which isn't a problem for someone like me, but is an issue for someone like my mom.
The moral of the story here is that my mom and I shouldn't have had to be on the phone with anyone other than Road Scholar, PERIOD. Seeing as we paid well over $10,000 for this trip, the minute the flight was cancelled, Road Scholar should've called us to let us know that they would be making other arrangements for us to get to our trip in the Lake region of Italy. THEY should've been the ones on the phone, dealing with the airline bureaucrats, working their hardest to get us any combination of flights to get us to Italy in the seats that we paid for. Or, if it really came down to it, they should've made arrangements for us to be on this trip at another point in time, offered us another excursion in its place, or simply given us a refund. Instead, they didn't want to do the jobs that we paid them to do, and we were the ones that had to take time out of our day, which was already scheduled to be a hectic and stressful time because traveling is simply just that, to do Road Scholar's job. They didn't look out for us one single bit and completely and utterly RUINED what was supposed to have been a wonderful trip for me and my mom.
My mother has an adventurous and curious soul and hasn't gotten to go to Europe the way she always wanted to. Since I graduated college, my mother suggested taking a mother-daughter trip. This was supposed to be incredibly special for the both of us, getting to go somewhere new together (I hadn't explored Northern Italy much and that's where we decided to go), learning about the food and the culture, and bonding over all the amazing things we were going to be able to do. I think my mom was even more excited about this trip than I was, voraciously reading all the required/recommended reading, practicing Italian in her room so she could order correctly at restaurants, not giving up when we hit little bumps in the road along the way. Instead, we have been nothing but doubtful at best in the entire planning of this trip, and deeply disappointed and angered at worst. I will never again recommend Road Scholars to anyone looking to go on group trips. Instead, I will steer people away and recommend that they either find a better travel agency, book the trip themselves, or go through Rick Steve's program.
Road Scholar should issue my mother a refund and an apology or risk being sued.
Tour Road Scholar Company Reviews
The company provided an excellent pre tour service5.0 December 2016
The company provided an excellent pre tour service and the information sent was accurate and useful. I would definitely look at using them again and recommend them to any family.
Tour The Family Adventure Company Company Reviews
I was very impressed with the Family Adventure company in terms of the holiday5.0 April 2016
I was very impressed with the Family Adventure company in terms of the holiday delivered which was exceptional. The booking and pre-holiday experience was fine although it would be better to have a specific contact to email rather than just to phone the general number with queries.Read more
Tour The Family Adventure Company Company Reviews
Booking and customer service were good. From a child's perspective4.0 April 2016
Booking and customer service were good. From a child's perspective, FAC were not as welcoming. Another company we have travelled with sent a welcome pack with a travelling companion (soft toy) and activities to do while travelling. When on the holiday this company also catered more for families needs e.g. more frequent stops when travelling for food and toilets, without parents having to ask. The stops were also at more sensible times e.g. making sure there was a stop at lunch time (12.30ish), rather than early afternoon (1.30 onwards). Children (and adults) get irritable if they've not eaten making the journey more stressful.Read more
Tour The Family Adventure Company Company Reviews
|Tours||856 Trips||14 Trips|
|Average Trip Price Per Day||$ 244||$ 160|
|Operator Type||Group Tour Operator||Group Tour Operator|
|Size||Global Operator||Global Operator|
|Headquarters||Boston, Massachusetts, United States||1 Cross & Pillory Lane, Alton, England|
Founded in 1975 as Elderhostel, Road Scholar took its new name in 2010. The name change was meant to better reflect the non-profit educational travel organization’s mission, which is to offer lifelong learning opportunities to adults.
Besides it’s a clever play on words (the takeoff on Rhodes Scholar), “Road” stands for the journeys the group offers, while “Scholar” indicates the deep devotion to learning that participants possess.
What Makes Road Scholar Stand Out?
Tours specifically designed for older travelers and with a heavy focus on gaining deeper knowledge through educational activities, led by guides who are experts in a variety of fields.
Instructors accompanying Road Scholar trips are experts in their fields, delivering lectures and leading field trips. Trip themes may range from history and culture, language study, and music appreciation to birding, bicycling, and baseball (proving that learning can be light-hearted, too).
Traveling with Road Scholar is like a study abroad experience, with classes and instructors, with a group of people the same age who have a similarly extensive hindsight on life - and love to learn.
Who Will Enjoy Traveling with Road Scholar?
The first thing to note is that Road Scholar trips are specifically intended for travelers 50 and above (often 65+).
Open minded, active, and worldly life-long learners who have a sense of adventure and willingness to try new things, will love the cadence of a Road Scholar trip. Road Scholar is often the first guided trip experience for older travelers.
Perhaps in your younger days you loved going it alone, planning out your itinerary, and loved the spontaneity of traveling off the beaten path. Now you’re ready to have that same spirit, but with a few more ducks in a row and maybe hit some of the classic sites you missed or didn’t truly appreciate before.
Road Scholar has recently added special grandparent-grandchild trips and programs for three generations traveling together. Keep in mind that the focus remains on education, distinguishing Road Scholar trips from most commercial tours.
Group sizes with Road Scholar vary, but many small group study tours are limited to 10-24 participants. They are also very friendly to solo travelers - offering many tours for solos and singles where you can meet new friends, and romantic interests!
Road Scholar allows for particular good compatibility between you and your tour mates as each journey is designed around specific themes from an educational perspective.
With a special Road Scholar operates tours in 150 countries, as well as every state in the U.S. Aside from the educational days, many trips include activities in nature, with hiking, kayaking, and other outdoors experiences.
Road Scholar Travel Style
Road Scholar creates their itineraries to encourage learning - both in a scholarly way, from knowledgeable guides, and experts in various fields, and also in a holistic way - from the accommodations, meals, and transportation. Your entire journey with Road Scholar is designed as an educational experience.
Tours are referred to as “programs”, guides, tour directors, and leaders are “faculty” and they even have an online “campus store”. Programs are designed to be immersive and very different from a canned experience.
Walking trips, train treks, small ship cruises, and riverboat voyages are among the options for trip style. Prices typically stay in the budget/value range consistent with the company’s roots.
Road Scholar offers may ways to save on their trips. These include scholarships, friend referrals, and various specials and deals throughout the year.
Why Choose a Tour With Road Scholar?
On a Road Scholar tour you can expect a lot of unique cultural, artistic, historic, and local insights. Meet artisans, learn local crafts, and feel the camaraderie of being around other travelers who enjoy the educational aspect of travel.
The original Elderhostel grew out of the vision of the late Marty Knowlton, who spent four years backpacking around Europe while staying in youth hostels -- and wanted American adults to have access to similar cultural experiences.
If you consider yourself a lifelong learner and want to spend your vacation amongst others who share your passion for travel and education, Road Scholar is the place for you.
Founded two decades ago and based in the UK, The Family Adventure Company specializes in small group family adventure vacations. The company is now part of the global adventure travel operator Intrepid Travel, and trips are offered through Intrepid as well, allowing them to greatly expand their range.
What Makes Them Stand Out?
With more than 20 years’ experience, The Family Adventure Company helped pioneer the concept of small-group adventure travel for families with young children. Activities are wide-ranging, from river rafting and kayaking to cycling, sailing, camping, and wildlife viewing, all geared to the ages and interests of the family travelers.
Who Travels With Them?
A wide variety of families, including solo-parent, single-child, multi-generational families -- parents, children, and grandparents traveling together -- and families with teenagers. The latter have dedicated trips of special interest to teens.
Where Do They Operate?
Much of the world: Africa, Asia, the Middle East, Europe, and the Americas.
How Does it Work?
No matter where you travel, The Family Adventure Company provides an English-speaking, family-friendly local leader. Lodging, transportation and activities are also included. Tours typically consist of three or four families with kids of similar ages or interests. (You can also put together your own trip with just your family or other families you’re friendly with.) Children 14 and under get a ten percent discount off adult prices; large families (over two kids) get another price break.
Why Travel With Them?
The award winning company offers a wide range of trips for a wide variety of families. Because they only cater to families, they know what kids like – and as any parent can tell you, nothing is more disastrous than a family tour not geared in any way to kids. The company also supports responsible and sustainable travel practices and gives back to local communities.