TruTravels vs The Family Adventure Company - Tour Companies Compared

Compare details and see what other travelers are saying.

Rating Breakdown
Overall — 5
Value — 4.8
Guide — 4.9
Activities — 4.8
Lodging — 4.8
Transportation — 4.8
Meals — 4.8
Overall — 4
Value — 3.9
Guide — 3.9
Activities — 3.9
Lodging — 3.9
Transportation — 3.9
Meals — 3.9
Recent Reviews

Underwhelmed

2.0 June 2017
J
Does Not Recommend
  • Value 1.0
  • Guide 3.0
  • Activities 2.0
  • Lodging 2.0
  • Transportation 2.0
  • Meals 2.0
Sadly, this was the most underwhelming tours I've ever booked. Despite it being one of the most expensive tours in Cambodia, the accommodations and activities were not in line with the price.

Dave, our main guide, is an awesome dude and I'm sure he'll do well given a bit of time. However, he had never been to Cambodia!
The tubing and wakeboarding, as well as other activities were not included as advertised, nor was there an option to pay extra to do them. The tour makes it appear a lot more food is included than it is and the suggested places to eat were overpriced for the most part, probably due to the lack of experience of our guides.

No one picked me up from the airport and the tour seemed very disorganized. We only met our guides on the 2nd stop for instance. Luckily I did have a good time. The other people on the tour were great, although many do share my opinions of TruTravels. As said, the guides were good guys and this should not be reflective of them.

My expectations were higher due to this being one of the more expensive trips in Cambodia. I feel ripped off. No exaggeration: I spent less per day in New Zealand than I did in  Cambodia. I emailed the company these opinions prior to leaving this review and I found the response very dismissive.

If the tour interests you, you can do it on your own way cheaper: Book 2 nights at each Mad Monkey hostel (that's all the tour is) and find your own transportation to each place. It's cheap and easy to do. You'll save at least half the cost of this tour and probably find better activities for cheaper on your own. It's a pretty easy country to navigate.

I question the legitimacy of some of their reviews online. Most people on my tour have also been in contact with the company to share their disappointment.
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Tour TruTravels Company Reviews

Had an absolutely incredible trip on the 13 day Full Moon tour!

5.0 February 2017
E
Recommends
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Had an absolutely incredible trip on the 13 day Full Moon tour! So much fun getting to meet a ton of amazing people from all over the world and getting to experience some really unbelievable sights, activities, cities, and parties!
Trutravels did an awesome job and our tour leader Mickey was the absolute man! Happiest person on earth and so fun to be around.
Highly recommend it and would love to come back for another trip in the future!
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Tour TruTravels Company Reviews

The trip completely exceeded my expectations from day one

5.0 February 2017
R
Recommends
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
The trip completely exceeded my expectations from day one. The entire trip was well organised and I saw way more than I'd hoped for in such a tight schedule. We were such a lucky group to get Luke as our tour guide in Cambodia, the guys a fountain of knowledge about local culture and worth his weight in gold to that company. Already looking to book my next trip...if your looking to book yours, just do it
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Tour TruTravels Company Reviews

The company provided an excellent pre tour service

5.0 December 2016
A
Recommends
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
The company provided an excellent pre tour service and the information sent was accurate and useful. I would definitely look at using them again and recommend them to any family.

Tour The Family Adventure Company Company Reviews

I was very impressed with the Family Adventure company in terms of the holiday

5.0 April 2016
A
Recommends
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
I was very impressed with the Family Adventure company in terms of the holiday delivered which was exceptional. The booking and pre-holiday experience was fine although it would be better to have a specific contact to email rather than just to phone the general number with queries.
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Tour The Family Adventure Company Company Reviews

Booking and customer service were good. From a child's perspective

4.0 April 2016
A
Recommends
  • Value 4.0
  • Guide 4.0
  • Activities 4.0
  • Lodging 4.0
  • Transportation 4.0
  • Meals 4.0
Booking and customer service were good. From a child's perspective, FAC were not as welcoming. Another company we have travelled with sent a welcome pack with a travelling companion (soft toy) and activities to do while travelling. When on the holiday this company also catered more for families needs e.g. more frequent stops when travelling for food and toilets, without parents having to ask. The stops were also at more sensible times e.g. making sure there was a stop at lunch time (12.30ish), rather than early afternoon (1.30 onwards). Children (and adults) get irritable if they've not eaten making the journey more stressful.
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Tour The Family Adventure Company Company Reviews

Tours 3 Trips 14 Trips
Average Trip Price Per Day $ 74 $ 160
Operator Type Group Tour Operator Group Tour Operator
Size Local Specialist Global Operator
Trip Types
  • Group Tours
  • Group Tours
  • Private Guided Trips
Service Level Standard Standard
Regions
  • Asia
  • North America
  • Central America & Caribbean
  • South America
  • Asia
  • Africa
  • Middle East & North Africa
  • Europe
Known For
  • 18 - 35
  • Adventure
  • Adventure
Headquarters Lewes East Sussex, United Kingdom; Koh Phangan, Suratthan, Thailand 1 Cross & Pillory Lane, Alton, England
Year Established 2012 1996
Solo Friendly N/A N/A
Tour Languages N/A N/A
Top Trips
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    About TruTravels
    N/A
    About The Family Adventure Company

    Founded two decades ago and based in the UK, The Family Adventure Company specializes in small group family adventure vacations. The company is now part of the global adventure travel operator Intrepid Travel, and trips are offered through Intrepid as well, allowing them to greatly expand their range.

    What Makes Them Stand Out?

    With more than 20 years’ experience, The Family Adventure Company helped pioneer the concept of small-group adventure travel for families with young children. Activities are wide-ranging, from river rafting and kayaking to cycling, sailing, camping, and wildlife viewing, all geared to the ages and interests of the family travelers.

    Who Travels With Them?

    A wide variety of families, including solo-parent, single-child, multi-generational families -- parents, children, and grandparents traveling together -- and families with teenagers. The latter have dedicated trips of special interest to teens.

    Where Do They Operate?

    Much of the world: Africa, Asia, the Middle East, Europe, and the Americas.

    How Does it Work?

    No matter where you travel, The Family Adventure Company provides an English-speaking, family-friendly local leader. Lodging, transportation and activities are also included. Tours typically consist of three or four families with kids of similar ages or interests. (You can also put together your own trip with just your family or other families you’re friendly with.) Children 14 and under get a ten percent discount off adult prices; large families (over two kids) get another price break.

    Why Travel With Them?

    The award winning company offers a wide range of trips for a wide variety of families. Because they only cater to families, they know what kids like – and as any parent can tell you, nothing is more disastrous than a family tour not geared in any way to kids. The company also supports responsible and sustainable travel practices and gives back to local communities.

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