Extreme Iceland vs Titan Travel - Tour Companies Compared

Compare details and see what other travelers are saying.

Rating Breakdown
Overall — 1
Value — 1.0
Guide — 1.0
Activities — 1.0
Lodging — 4.0
Transportation — 4.0
Meals — 1.0
Overall — 0
Value — 0.0
Guide — 0.0
Activities — 0.0
Lodging — 0.0
Transportation — 0.0
Meals — 0.0
Recent Reviews

Be warned: Stay away from this company!!

1.0 March 2018
W
Does Not Recommend
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 4.0
  • Transportation 4.0
  • Meals 1.0
In November, I took a 3-day tour with Extreme Iceland. As part of the tour, I was supposed to do some glacier hiking, visit the ice caves and Jökulsárlón Iceberg Lagoon. Due to bad weather, just an hour after initiating the tour, the guide said that it was likely that the itinerary would be changed.

We managed to make most of the scheduled activities for the first day. The second day was a complete waste of time, as we had to be in the vehicle the entire day. For the third day, they organized an alternative day tour. At the end, our 3-day tour got converted into a 2-day tour.

They indicated that they would be offering a partial refund for modifying the itinerary and canceling a part of the tour. However, they never disclosed an approximate amount of how much they would refund. We were driven to their office so that we could ask that question in person, and again, they said there would be a refund. They did not know how much they would refund. To make things worse, to ask for the refund, it would be necessary to email their customer service department, but since they were too busy managing the mess they created, it took several weeks for them to respond.

The weather in Iceland is unpredictable, so weather-related cancelations are not a rare occurrence and are not a fault of the company. That being said, how difficult is to tell their guides how much they would refund so that customers can decide at that point whether they want to continue with the tour or not? Instead, they like to make things complicated, nontransparent and shabby, so that they can keep as much money as possible.

At the end, instead of getting a third of the cost of the tour (since one full day was wasted), they gave me a refund of about USD $180 (out of USD$800.00). Selecting this company for my tour was a terrible decision. In all my years of travel, I have never seen something like this, not even in poor countries. It is amazing how something like this can happen in a country with such 'high standards' as Iceland.

Please stay away from this company and do not entrust them with your holiday plans or your money.
Read more

Tour Extreme Iceland Reviews

Tours 1 Trip 418 Trips
Average Trip Price Per Day $ 0 $ 246
Operator Type Group Tour Operator Mixed Land & Cruise
Size Local Specialist Global Operator
Trip Types
  • Group Tours
  • Private Guided Trips
  • Custom Itineraries
  • Independent / Self-Guided Packages
  • Group Tours
  • Small Ship & Expedition Cruises
  • River Cruises
Service Level Standard N/A
Regions
  • Europe
  • North America
  • Central America & Caribbean
  • South America
  • Australia & Pacific
  • Asia
  • Africa
  • Middle East & North Africa
  • Europe
Known For
  • Photography
  • Adventure
  • 50+
  • 18 - 35
  • Train & Rail
Headquarters Reykjavik Salfords
Year Established N/A 1973
Solo Friendly N/A N/A
Tour Languages N/A
Top Trips
Similar Companies
    Countries
    About Extreme Iceland
    N/A
    About Titan Travel
    N/A
    ×
    ×
    Sign in to Save Trips
    Welcome back! We're so happy to see you. ? Forgot Password?
    Don't have an account? Join
    • Bookmark trips you like
    • Share with your travel companions
    • Track price changes
    • Access private discounts on trips you save
    ×
    Sign in to see your results

    TripFinder is a member-only feature. Don’t worry, it’s free!

    With a membership you:

    • Save up to $700 per person!*
    • Access private deals and offers
    • See personalized trip recommendations
    • Save favorite trips
    *See Member Savings Program details
    ×
    Activate your free Stride membership

    Just use the email address and password provided in the email we sent.

    ? Forgot Password?

    With your free membership you:

    • Save up to $700 per person!*
    • Access private deals and offers
    • See personalized trip recommendations
    • Save favorite trips
    *See Member Savings Program details
    First name is required!
    Last name is required!
    First name is not valid!
    Last name is not valid!
    This is not an email address!
    Email address is required!
    This email is already registered!
    Please enter valid email address
    Password is required!
    Enter a valid password!
    Please enter 6 or more characters!
    Please enter 16 or less characters!
    Passwords are not the same!
    Terms and Conditions are required!
    Email or Password is wrong!
    Please select the captcha checkbox!
    Please select the valid captcha!
    Something went wrong! Try again later!