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Overall — 1
Value — 1.0
Guide — 1.0
Activities — 1.0
Lodging — 4.0
Transportation — 4.0
Meals — 1.0
Overall — 0
Value — 0.0
Guide — 0.0
Activities — 0.0
Lodging — 0.0
Transportation — 0.0
Meals — 0.0
1.0 March 2018
Does Not Recommend
In November, I took a 3-day tour with Extreme Iceland. As part of the tour, I was supposed to do some glacier hiking, visit the ice caves and Jökulsárlón Iceberg Lagoon. Due to bad weather, just an hour after initiating the tour, the guide said that it was likely that the itinerary would be changed.Read more
We managed to make most of the scheduled activities for the first day. The second day was a complete waste of time, as we had to be in the vehicle the entire day. For the third day, they organized an alternative day tour. At the end, our 3-day tour got converted into a 2-day tour.
They indicated that they would be offering a partial refund for modifying the itinerary and canceling a part of the tour. However, they never disclosed an approximate amount of how much they would refund. We were driven to their office so that we could ask that question in person, and again, they said there would be a refund. They did not know how much they would refund. To make things worse, to ask for the refund, it would be necessary to email their customer service department, but since they were too busy managing the mess they created, it took several weeks for them to respond.
The weather in Iceland is unpredictable, so weather-related cancelations are not a rare occurrence and are not a fault of the company. That being said, how difficult is to tell their guides how much they would refund so that customers can decide at that point whether they want to continue with the tour or not? Instead, they like to make things complicated, nontransparent and shabby, so that they can keep as much money as possible.
At the end, instead of getting a third of the cost of the tour (since one full day was wasted), they gave me a refund of about USD $180 (out of USD$800.00). Selecting this company for my tour was a terrible decision. In all my years of travel, I have never seen something like this, not even in poor countries. It is amazing how something like this can happen in a country with such 'high standards' as Iceland.
Please stay away from this company and do not entrust them with your holiday plans or your money.
Tour Extreme Iceland Reviews
|Tours||1 Trip||418 Trips|
|Average Trip Price Per Day||$ 0||$ 193|
|Operator Type||Group Tour Operator||Mixed Land & Cruise|
|Size||Local Specialist||Global Operator|