672 Evaneos Tour Reviews & Ratings

Evaneos Tour Reviews & Ratings

672 Reviews
4.3 | Great
Excellent 476 Great 77 Average 12 Disappointing 31 Terrible 76
84% Recommend
Value:
4.3 Guide:
4.3 Activities:
4.3 Lodging:
4.3 Transportation:
4.3 Meals:
4.3

Tour Reviews

B

Does Not Recommend

Terrible, the guide ruined our trip August 2019

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 3.0
  • Lodging 3.0
  • Transportation 1.0
  • Meals 1.0
Our guide tried to skip almost all of the things on our itinerary and we had to fight with him to get him to do half of the things we paid for! He hated his job, didn't do any of the guide portion and really ruined our trip to Sri Lanka. Overall, this company was terrible to deal with and didn't care about what their guide did! We didn't get what we paid for at all. Stay away from them!
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ps

Recommends

voyage en Jordanie April 2019

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
nous sommes allé en Jordanie, trés bien organisé. Hakeem notre guide a été super pour ses explications et sa bonne humeur!!!.
encore merci à Hakeem !!!

SK

Does Not Recommend

Unclear value proposition April 2019

2.0
  • Value 2.0
  • Guide 2.0
  • Activities 2.0
  • Lodging 2.0
  • Transportation 2.0
  • Meals 2.0
Unclear value proposition

As a number of reviewers have noted, booking a trip through Evanoes is more expensive than booking it yourself. I justified this premium based on the fact that they provide a service - Evanoes, through their partner agent, will create a tailor-made holiday for me, so I didn't have to spend the time doing the research.

Unfortunately, this is not the case. I just completed a two week trip to the Philippines. While it was well organized, almost all the hotels that I was booked into (and hotels is of course where the majority of a holiday spend tends to go to) were exactly the opposite of the brief I had provided. In fact, one was so different to what I had requested (not to mention more expensive) that I checked out within two hours of arriving, to a cheaper, better located hotel that met my requirements at an additional cost. When I contacted both the agent and Evanoes about this, they noted that it was my responsibility to check their recommendations. If this is the case, and customers are responsible for doing all the research to ensure that the local agents recommendations meet their requirements, I'm really not sure what the point of paying Evanoes and their local agent is. I could have just done all the bookings myself, paying much less!
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MD

Recommends

Voyage à Cuba April 2019

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Nous sommes partis en couple à la découverte de Cuba. Tout s'est tres bien passé, Evaneos nous a accompagner tous au long de notre parcours. Les logements, les taxis et les activités étaient correctement réservés. Ce fut le voyage parfait de nos rêves :)
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b

Recommends

Chine/ Sichan et Xian au top!!! March 2019

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Organisation au top d'un séjour de 11 jours dans le centre del a Chine adapté à nos souhaits (visite de notre fils sur place); volontariat dans la réserve de Pandas, Mont Emei , terracotta army, Xian et la fête des lanternes , Leishan et son Bouddha géant , Chengdu, ses ruelles typiques et les petits snack locaux avec Mia, notre attachante guide du Sichan.
Organisation gérée par l'agence de Wenbin à notre écoute, guides efficaces, Parfait...
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FC

Recommends

Je suis partis deux semaines au Mexique… March 2019

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Je suis partis deux semaines au Mexique et franchement génial. Tout bien organiser par evaneos, tout spécialement par madeleine et Térésa. Encore merci pour ce voyage et j'espère à une prochaine.
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dt

Recommends

Séjour en Argentine organisé par Equinoxe March 2019

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Nous revenons d'un séjour de 23 jours passés en Argentine et sommes ravis.
Cette formule de voyage sur mesure correspond parfaitement à notre recherche et l'agence locale que nous a conseillée Evaneos,Equinoxe, a été parfaite. Just, notre correspondant à Buenos Aires, a fait au mieux pour répondre à nos désirs, voire arranger certains points de détails une fois sur place. Nous recommandons fortement et chaleureusement cette excellente agence locale et remercions Just pour sa disponibilité et son professionnalisme.
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MTV

Does Not Recommend

Il semble que la seule réponse… March 2019

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
Il semble que la seule réponse qu'Evaneos fasse a ses clients soit:
Bonjour,
Nous sommes sincèrement désolés que certaines de vos expériences n'aient pas répondu à vos attentes.
Afin de comprendre ce qu'il s'est passé et faire un suivi avec nos agences, pouvez-vous nous en dire plus? Vous pouvez nous contacter via notre formulaire de contact afin que notre équipe de Support Voyageur puisse reprendre contact avec vous.
Merci par avance pour votre retour.
Le problème est que j'ai envoyé de nombreux messages qui sont toujours reste sans réponse. UNE AGENCE A EVITER.
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MTV

Recommends

Nous avons voyage a plusieurs reprises… March 2019

3.0
  • Value 3.0
  • Guide 3.0
  • Activities 3.0
  • Lodging 3.0
  • Transportation 3.0
  • Meals 3.0
Nous avons voyage a plusieurs reprises avec Evaneos, c'est très moyen, déjà la prestation varie fortement en fonction de l'agence locale qu'ils utilisent, certaines pas très sérieuses comme au Rajasthan, d'autres bonnes come au Bhoutan ou pas sérieuses comme en Ethiopie, Yunnan. Erreurs sur les informations communiquées, mauvaise reservations, mauvaise connaissance des hotels reserves….Je comprends que des erreurs puissent être faites mais le pire est que Evaneos ne vous répond JAMAIS, j'ai envoyé de nombreux messages d'evaluation ainsi que sur la messagerie de mon compte. Pas un seul retour, ceci est inacceptable. Enfin leurs tarifs sont en moyenne de 15 a 25% plus élevé que des compagnies locales, voire meme dans un cas en Ethiopie on nous a propose 4 jours a l'Erta Ale 45% plus cher que les autres agences. En Namibie nous avons reçu une offre de 30% supérieure aux autres agences. De quoi se payer un autre voyage. J'espere qu'en écrivant ce message ils vont enfin me repondre.
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gf

Does Not Recommend

Demande de devis en groupe sur… March 2019

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
Demande de devis en groupe sur l'Amerique du Nord à partir d'un programme déja élaboré mais très classique
Suite de questions qui démontrent qu'a priori le correspondant n'a pas vraiment l'habitude des devis de groupes
et finalement 2 semaine après l'envoi de la demande, questions sur la locakisation des hotels..Autrement dit, rien n'a été entamé 15 jours après la demande..
Pas très sérieux
Cela rejoint finalement les derniers commentaires sur l'absence de connexion entre evaneos et des agences locales
Pas très rassurant
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IG

Recommends

Je suis parti en Thaïlande en famille March 2019

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Je suis parti en Thaïlande en famille. Évanescent m’a vendu un beau voyage et à tout livre comme promis.
Pas de mauvaises surprises. Pas de retards et des guides locaux super.
Bien joué!!!
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TB

Does Not Recommend

Good service, bad value March 2019

2.0
  • Value 2.0
  • Guide 2.0
  • Activities 2.0
  • Lodging 2.0
  • Transportation 2.0
  • Meals 2.0
I agree with other reviewers both on Trustpilot and elsewhere: there was a definite lack of value for the money paid.

Coincidentally, like the reviewer 'Jane' we booked a tour of Laos and Cambodia for January 2019. While the contact with the local travel agency was generally good, we felt the budget that they were proposing was a bit high. In the end after making some adjustments, we agreed to take a leap of faith and have confidence that even though it seemed more expensive we were going to get our money's worth. We were wrong.

In the end, we had a nice trip but we didn't feel at all like we got good value for our money. Along the way we noted the prices of hotels, guides, transportation. Even accounting for the overhead (administration, value-add of having someone book everything and organize the logistics), we just couldn't justify the price paid.

The concept of Evaneos is an interesting one, but watch out. Working directly with a local agency that has supposedly been vetted by Evaneos doesn't guarantee that you'll get good value. In our case, it certainly didn't.
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DB

Recommends

Thai March 2019

4.0
  • Value 4.0
  • Guide 4.0
  • Activities 4.0
  • Lodging 4.0
  • Transportation 4.0
  • Meals 4.0
Ciao sono appena tornata dalla Thailandia.. Esattamente krabi e koh Lanta, ho prenotato con questa agenzia che è un fai da te assistito, mi piace xche puoi organizzare un viaggio su misura mi è piaciuto molto.... Abbiamo avuto un disguido su il resort di koh Lanta ma lo staff evaneos ha accolto il mio disappunto e risolto il problema quindi direi bene... Lo consiglio è vi invito a fare sempre meglio grazie daniela
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CP

Does Not Recommend

Ma fille effectue en ce moment un… February 2019

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
Ma fille effectue en ce moment un voyage en Thaïlande à Koh Yao dans un hôtel épouvantable (avis unanime de toute la clientèle) sélectionné par Evaneos ,classé, parait il 3 étoiles!!Une demande a été faite auprès d'Evaneos pour un changement d'hébergement , après envoi de nombreuses photos révélatrices..
Cette société a refusé de prendre en charge , même partiellement , les frais inhérents , se déchargeant auprès du correspondant local(ou de son agence).Il a été impossible d'échanger avec un décisionnaire , ceux ci "mandatant" les opérateurs téléphoniques pour juste converser avec vous!
Bref un comportement anticommercial et donc un tour opérateur à éviter...
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G

Recommends

Responsive, kind, & helpful February 2019

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Responsive, kind, and helpful.

I booked with Evaneos for about a week's worth of time in India. The agent I worked with was both responsive and helpful throughout the planning phase and also during and after my trip. In addition, he was open to the changes I requested as a result of changing my mind and my travel plans a bit.

For those saying you could book all travel yourself, etc. and get a cheaper price: that may be true but services like Evaneos charge in part for their worker's time and the labor they put into organizing everything. It is important to acknowledge the convenience that comes as a result of someone finding all your hotels, drivers, guides, etc. Not to mention, that when booking with a co. like this, there is an added layer of accountability that the hotels, etc. have to meet (which makes for better service most times) and also safety (esp. for solo travelers).

My driver, guide, daily travels, and all hotels were great. Thank you Dinesh + Evaneos!
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