Twiga Tours

Established in 1980, Twiga Tours begins its 33rd year as a luxury Inbound Safari Operator in East Africa. We have deliberately confined ourselves to this region of Africa as this is the land of our birth and we want to focus all our love and attention on our guests’ experiences in our homeland rather than pretend to be experts of 53 countries of Africa

The Premier Safari Operator

It seems so ancient yet it is only 34 years ago, in 1980, when Rajab and Minaz established an office in a suburb of Nairobi. The joy of living in Africa and the passion to show their homeland was far too tempting to miss and both left their chosen career to start an office from humble beginnings. Back then few locals had ventured into tourism which was considered the preserve of the multinationals and the pair knew that to succeed they would have to be different, be creative, fun to be with but, above all, provide an unmatched safari experience that would surpass the expectations of even the most discerning guests. Armed with expert local knowledge of East Africa and their traditional warm African hospitality the pair embarked on their challenging journey.

Along the way the pair continued to excel and carve out a name for themselves as the only safari operator who would willingly provide warm and personal hospitality to their visiting guests. In addition, Rajab and Minaz had a special way with their guests - they would pop open a bottle of champagne to welcome all their arriving guests, took the time to celebrate any special occasion, opened up their family home to share a meal and to hear stories from their excited guests before giving them a warm send off. Their firsts were endless and, today, Twiga Tours is recognized as a leader in the safari industry! Their creativity, personal honesty, integrity and warmth played the most significant role in this major success of the company.

Today, the company has established its headquarters in Nairobi and centralised its booking system to make it easy and convenient for its partners around the world to send one e-mail for any bookings or enquires for the region rather than having to deal with several individual offices. In addition, to ensure smooth operations of our safari programs the company has fully staffed and strategically located operational offices in Mombasa and Arusha. The company is also IATA accredited and has 3 retail offices to serve the needs of the local corporate and leisure travellers.

MORE THAN JUST A GUIDE

Our Guide-Drivers are by far the best in East Africa, not just for their knowledge and understanding of their country, the wealth of knowledge they possess on the abundant wildlife, flora and fauna and the rich and vibrant cultures of East Africa, but as affable travelling companions. Our guide-drivers understand that in order for our guests’ to fully appreciate the destination they need to spend ‘quality time’ with the wildlife, interact with the local people and marvel at interesting places. Thus, our guide-drivers will never rush them in order to conclude the program. They will, instead, allow our guests’ ample time to fully enjoy and savour those wonderful moments and take as many photographs as one would wish and will only leave at the behest of their guests.

They are in our full time employment and, given that they are our company’s ambassadors, we consider it extremely vital to ‘invest’ in our important human resources. We have regular training sessions for our guide-drivers and have designed a rigorous training curriculum that includes safe driving, safety and comfort of our guests, basic photographic skills to list just a few. This guarantees our guests’ continue to enjoy a memorable visit to our Africa. Besides being fluent in English and Kiswahili (our local language) most of our guide-drivers also speak a third language such as Chinese, French, German,Spanish etc. We know we have set high standards of service in the industry and are proud that this is not only appreciated by our guests but is also acknowledged by the industry.