A Circumnavigation of Iceland

Adventure Smith was so helpful throughout-- from initial info to booking the trip to answering questions to helping us once Antarctica 21 cancelled our Mom's trip. But Antarctica 21 corporate office was deplorable. This review is in two parts: a) Antarctica 21 corporate office and b) Antarctica 21 on ship team. The overall headline: Think carefully before you share medical information with Antarctica 21--- as they can and will cancel your trip with no warning, no refund, and no recourse.

My mom, brother, and I booked with Antarctica 21 (A21) in February 2018 with an initial deposit and paid for the remaining balance in Sept 2018 for a late Jan-early Feb 2019 Antarctic cruise. We booked through Adventure Smith Explorations (ASE)—who were amazingly helpful throughout. Mom completed the A21 travel and health information when we each paid the trip deposit in Feb 2018, and she disclosed that she was in her early 80s and on anti-coagulant medication. Mom’s doctor also certified in writing to A21 that she was fit and able to take this trip. Then, 20 days before the start of the cruise in late Jan 2019, A21 sent an email to cancel Mom’s trip and refused to refund her $11,995 cruise price—citing medical concerns. We were stunned. When we asked the A21 representative to clarify which medical concerns led them to cancel Mom’s trip, she cited Mom’s age and use of anti-coag--- but all of this had been disclosed a year prior when the trip deposit was first paid in Feb 2018. Our representatives from ASE tried to appeal with A21, but to no avail. A21 flatly refused our offer for both of Mom’s doctors, whom she had visited within 40 days prior to the cruise, to provide additional fitness certification. A21 stated that no further information would be accepted and that their decision to remove Mom from the cruise was final.

My brother and I left for the trip without Mom, although this was supposed to be a memorable family trip together. On board, as we shared our experience with other passengers, people readily described their own medical conditions and were appalled that our Mom was not allowed on the cruise. Many of the 50-80 year old passengers said they were also on anti-coag and had various medical issues. At least six people told us they had significant health issues-- one had extensive knee surgery 3 weeks prior to the cruise, another had a stint placed in her heart a week before the cruise, two people had fused spines and very limited mobility, two others walked with canes and needed assistance. Three of the A21 team on board the ship told us directly that Mom had been too honest in noting that she took anti-coag. Many other passengers, including the six with major health issues and those on anti-coag, said they had not shared any of their conditions with A21. The last day of the cruise, we spoke with the cruise manager, and at first she would not give us any information about the decision or contact information at their corporate office. Several hours later, she reconsidered and shared one contact information at their Santiago corporate office, but she discouraged us from meeting with their team in Punta Arenas in person.
Also: Be careful with travel insurance. Mom paid over $1,800 for travel insurance for the trip. However, the insurance company denied her claim for reimbursement when A21 canceled her trip. A21 refused to put any reason in writing for us to use with the travel insurance claim. Most thankfully, Adventure Smith Expeditions reimbursed Mom the price of the cruise of $11,995, although Mom still lost the airfare to and from USA to Punta Arenas, Chile. Adventure Smith Expeditions deserves my most stellar recommendations for their help and information throughout our initial booking, during the trip, and once we returned.
Part 2 of the review: Onboard with A21: If you are able to take the trip, the on-board experience with A21 is good quality. My brother and I enjoyed the trip, although it was deeply bittersweet without Mom. The landscape, wildlife, and pristine Antarctic views were truly amazing. Many other reviews describe the actual cruise experience well, so I will be brief on this. A21 used the Ocean Nova ship for our cruise. The ship is well laid out, the ship staff (including captain, dining, and cleaning teams) were very helpful, rooms are tiny and spartan but as advertised, all public areas were very clean, and food quality is reasonable. The A21 tour manager (admin and logistics), expedition manager (excursion leader) and guides on board are enthusiastic, and many of the guides have extensive experience in the Antarctic and are happy to talk with passengers. With ship activities, including two landings on average each day, we stayed busy with information briefings and excursions plus three meals. A21 has other ships, including a new one they will launch in 2020, so look at the options carefully. This cruise option on the Ocean Nova worked well for us, with just 70 passengers for a smaller group although more modest accommodations.
As noted above, definitely buy travel insurance, as our flight from the Chilean military base back to Punta Arenas was delayed two days given bad weather, and we stayed on the boat during this time. A21 has some of the same investors as DAP, the airline for these flights, so our ship had priority with DAP once flights resumed, while other ships (major tour companies, researchers, etc) had to wait further. Travel insurance covered my revised ticket home, hotel in Punta Arenas, and other minor expenses, which were all more than the cost of travel insurance.

Andrew put together a wonderful trip to Greenland for us. The communication was excellent and the advice provided was very helpful. The ship was very comfortable and the ports, expeditions, food, and staff were better than expected

The best in the business!

We have taken two trips with this company and I wouldn’t use any other. Their customer service is great, guides and vendors are awesome and from start to finish their trips are amazing! They take all the hassle out of traveling and make each trip a memory to last a life time!!

I have had an incredibly positive experience booking travel through AdventureSmith over the past few years. Their level of professionalism, depth of knowledge of small ship cruising, and insight into destinations around the world is impressive. My first trip was a private charter in the Mediterranean and after that was a small ship in Patagonia. Now I am looking forward to Alaska this July! I feel fortunate to have found Adventuresmith, their unique trips, and their friendly staff.

We have booked two trips with Adventuresmith and they trips were beyond our expectations. Plan on booking another trip in the future would use no one else.