90 Reviews of Uganda Tours
Chimps and Gorilas of Uganda Holiday August 20164.0
The gorilla and chimp treks are amazing and the highlight of the trip for me. Although I found it tough personally.
The local leaders wow fantastic and extremely knowledgable.
Drink plenty of water throughout the trip and take some dextrose sweets to help give you some energy for the gorilla and chimp treks. Also take your own walking poles although the lodge does provide some wooden ones.
If you like wildlife this is a unique experience to see amazing primates.
Operator Exodus Travels
Excellent staff (guide, cook, driver) September 20154.0
Operator Intrepid Travel
Worst travel of my LIFE. Avoid like the plague. April 20191.0
We got a quote from Orongai: 7-day safari in northern Tanzania: Ngorongoro, Ndutu and Serengueti, for 8 people, all lodges. From February 16th to 22nd 2019. Price: 2,150 $ pp, total 17,200 $. Park fees, All accommodations, all transportation, and all Taxes/VAT were explicitly included. All lodges were mid/upper level: Lake Duluti Lodge, Ngorongoro Serena Safari Lodge, Ndutu Safari Lodge and Serengeti Serena Safari Lodge.
January 2018 we paid a 30% (645 $ pp) by transfer. The remainder was to be paid on arrival: 2,150 - 645= 1,505 $ per person, 12,040 $ total. Two of us (stupidly) paid our part of the remainder by transfer: 3,010 $ for two people. After this the remainder was: 12,040 – 3,010 = 9,030 $.
On February 12th, Martha, the person in charge of our trip, informed us that there was an additional charge of 650$ pp “due to additional concession fees at NDUTU area and Ngorongoro area that were not there before”. We checked with TANAPA and others and this was a lie.
We considered not going, but we really wanted to do the safari, we had already paid 645$ each (or 2,150 $ some of us) plus the flights, a dear price for us, and we decided to go (another mistake).
On arrival we had a very long and very unpleasant discussion with Martha, a guide called Asseri and another guide Freddy. We tried to convince them to honour their offer, but reasoning with them was impossible. They denied evidence and the most basic logic stone-faced. Like talking to a wall. They said that that “Total” next to the 17,200 $ didn’t mean “all the money”. They insisted that the remainder was 12,030 $, and not 9,030 $. Which doesn’t even add up! If we had to pay an extra 650$ the remainder would be 14,230$. They also said that the flight from Serengeti to Arusha was NOT included, even if “all transportation” was explicitly included, because a flight is not transportation!
Our embassy put us in contact with a person who sometimes helped other Spaniards informally, with 20+ years of experience in the safari business. He tried to convince Orongai’s people for maybe another hour. He couldn’t. We went to the “Tourist Police”. We spent there another 2 hours. Nothing came out of it. We offered to pay 200 $/pp over the agreed 2,150 $. Orongai rejected it.
Back to the hotel at 11 pm. We were leaning to cancel the whole thing and leave. In the middle of the night, without a car and without a hotel, because the lodge we were in, Lake Duluti Lodge, told us that we would have to pay our rooms ourselves (~ 300 $/room) because Orongai wouldn’t pay if we canceled the safari. Martha threatened us with legally demanding whole payment, because “it would be our decision to cancel”.
Somebody suggested that if we paid the 9,030 $ we still owed, PLUS the 200 $/person we offered before AND they downgraded us to mobile tented camps, instead of lodges, we could go ahead. Tired of the whole thing, and worried of a judicial process in Tanzania, we agreed to this. They made us sign a paper saying that these changes were our responsibility because we had not understood the original quotation correctly. If not the deal was off and they would sue us for full payment. Some of us signed, under duress obviously. A mobile tented camp is a far cry from a permanent camp, let alone a lodge. Some permanent tented camps are really luxurious. The mobile tented camps are most definitely NOT luxurious. In some, the showers didn’t even work, and didn’t have enough power even to recharge the batteries/phones if we all tried at the same time.
One of the guides (Asseri) never made any effort to place the car in a good position for the photos and barely spoke at all. He was a risky driver. Frequently texted on his phone while driving, took photos or even video putting his full arm outside the window. The lunch food was quite poor and always the same, including a piece of chicken so deeply fried as to be mummified. Almost inedible.