Avalon Waterways vs The Family Adventure Company - Tour Companies Compared

Compare details and see what other travelers are saying.

Rating Breakdown
Overall — 5
Value — 4.8
Guide — 4.8
Activities — 4.8
Lodging — 4.8
Transportation — 4.8
Meals — 4.8
Overall — 4
Value — 3.9
Guide — 3.9
Activities — 3.9
Lodging — 3.9
Transportation — 3.9
Meals — 3.9
Recent Reviews

Thing of a Danube cruise next May...but…

1.0 December 2018
M
Does Not Recommend
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
Thing of a Danube cruise next May...but VERY concerned now with the reports of low level water and big problems...any advice about a May cruise?

Tour Avalon Waterways Company Reviews

Jill Bondarchuk Does not care about terrible experience never use avalon

1.0 November 2018
Jf
Does Not Recommend
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
Jill Bondarchuk Who is in charge of Avalon waterways did not seem to care about are terrible experience with Avalon romantic reign
Cruise the most important day of the cruise we were crammed on a tour boat hat was way over crowded we could not see any romantic castles
It was terrible I saved up most my life for this and they just did not care I am a hard working man and very rarely get upset but I will not recommend cruise to anyone they seem to not care and for the cost of the cruise which is not cheap gave us 200.00 off for lifetime saving for this special moment got back standard corporate letter from Jill bondarchuck basically saying to bad very disappointed at the uncaring
Of ruining trip of lifetime
Jeff federoff
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Tour Avalon Waterways Company Reviews

Failure to take responsibility for not delivering on promises

1.0 November 2018
KF
Does Not Recommend
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
Had our trip gone according to plan I have no doubt I would be giving Avalon five stars. The five days we cruised, out of fifteen booked, was exceptional. Whilst Avalon cannot be blamed for poor water conditions, they can be blamed for failing to inform us in time to cancel the trip, on failing to offer reasonable compensation, and on exceptionally poor communications from their customer service area.

In short:
We cruised for 5 days out of the advertised 15.
We cruised through part of one country, rather than the advertised five countries.
We were put up in hotels for six nights. Meals, where provided by the hotel at all, were ordinary, at best.
We spent many hours being driven point to point on buses, requiring early morning starts and much packing and repacking. We saw very little in the way of scenery outside of the five days of cruising, spending most of the time on motorways.

The amount of compensation offered was totally inadequate being a small proportion of the total cruise-only cost (nothing for the cost of airfares). When challenged, Avalon just says that is their policy. My requests for a review by a more senior representative seems to have been ignored.

Whilst other cruise companies have suffered similar problems, most seem to be able to transfer passengers relatively small distances to another ship. I suspect this is because most have more ships available.

By all means use Avalon if you can be certain the river conditions will allow one continuous journey - the ship was great, as were the staff on the ship. However where there is any likelihood of problems, it appears Avalon is least likely to be able to minimise the disruption and will not offer fair and reasonable compensation when things go wrong.
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Tour Avalon Waterways Company Reviews

The company provided an excellent pre tour service

5.0 December 2016
A
Recommends
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
The company provided an excellent pre tour service and the information sent was accurate and useful. I would definitely look at using them again and recommend them to any family.

Tour The Family Adventure Company Company Reviews

I was very impressed with the Family Adventure company in terms of the holiday

5.0 April 2016
A
Recommends
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
I was very impressed with the Family Adventure company in terms of the holiday delivered which was exceptional. The booking and pre-holiday experience was fine although it would be better to have a specific contact to email rather than just to phone the general number with queries.
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Tour The Family Adventure Company Company Reviews

Booking and customer service were good. From a child's perspective

4.0 April 2016
A
Recommends
  • Value 4.0
  • Guide 4.0
  • Activities 4.0
  • Lodging 4.0
  • Transportation 4.0
  • Meals 4.0
Booking and customer service were good. From a child's perspective, FAC were not as welcoming. Another company we have travelled with sent a welcome pack with a travelling companion (soft toy) and activities to do while travelling. When on the holiday this company also catered more for families needs e.g. more frequent stops when travelling for food and toilets, without parents having to ask. The stops were also at more sensible times e.g. making sure there was a stop at lunch time (12.30ish), rather than early afternoon (1.30 onwards). Children (and adults) get irritable if they've not eaten making the journey more stressful.
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Tour The Family Adventure Company Company Reviews

Tours 246 Trips 14 Trips
Average Trip Price Per Day $ 378 $ 160
Operator Type River Cruise Line Group Tour Operator
Size Global Operator Global Operator
Trip Types
  • Small Ship & Expedition Cruises
  • River Cruises
  • Group Tours
  • Private Guided Trips
Service Level Luxury Standard
Regions
  • South America
  • Asia
  • Africa
  • Europe
  • North America
  • Central America & Caribbean
  • South America
  • Asia
  • Africa
  • Middle East & North Africa
  • Europe
Known For
  • 50+
  • 18 - 35
  • Adventure
  • Adventure
Headquarters Littleton, Colorado, United States 1 Cross & Pillory Lane, Alton, England
Year Established 2003 1996
Solo Friendly N/A N/A
Tour Languages N/A N/A
Top Trips
Similar Companies
    Countries
    About Avalon Waterways

    Part of the Globus family of travel brands since 2003, Avalon Waterways has proven to be one of the more innovative of the many river cruise companies now in operation.

    Its newest “Suite” ships feature “open-air balconies” with floor-to-ceiling windows that open up to serve as indoor-outdoor seating areas, which don’t cut into cabin space as do normal balconies -- meaning you have more room to move around. Bathrooms are also roomy.

    What Makes Avalon Waterways Stand Out?

    While global in scale, Avalon Waterways is best known for offering high-end cruises on brand new ships on European rivers. The oldest of the 15 Europe-based ships dates from just 2008, which makes it the youngest fleet of any size on European rivers.

    Newer ships generally mean that staterooms are larger and amenities are enhanced.

    Who Will Enjoy Traveling with Avalon Waterways?

    While the majority of river cruise travelers are in the 50-plus range, more and more middle aged couples have been enjoying river cruises as well. Avalon is a good place to start, particularly for the more exotic destinations like the Mekong in Asia or the Amazon in South America.

    Travelers seeking a luxury minded cruise experience, without an overly pomp and circumstance feel, will love cruising the world’s rivers with Avalon.

    If you’re wary of river cruising as an extension of the “floating hotel”, Avalon makes sure that a focus on the region itself is felt onboard as well as through the port excursions. Local ingredients are used to make traditional dishes, and beer, wine, and spirits of the area are also showcased.

    Casual and comfortable, combining a relaxed atmosphere with a fine dining calibur food and wine, Avalon presents a quiet elegance without being stuffy.

    Travelers who like choice will appreciate Avalon’s numerous options when it comes to port excursion activities. Starting in 2019 and unlike many cruises, a majority of these excursions will be included in the price.  

    Top Destinations

    Avalon is well known for their Europe cruises, but they travel all over the world as well.  They have five ships in Asia (sailing the Yangtze, Mekong and Irrawaddy rivers), and one ship each in the United States (the American Queen, which sails the Mississippi) and South America (the Aria, which plies the Amazon). Avalon runs small-ship cruises through the Galapagos Islands as well.

    Avalon Waterways Travel Style

    The comfort of their passengers is top of mind for Avalon. Whether this means the spacious viewing deck or numerous excursions available to satisfy different interests.

    There is a sense of casual elegance that Avalon portrays. The culture on board is professional while still friendly, and the furnishings are not overly opulent.

    Another thing that makes Avalon stand out is their attention to staying active and healthy. They have been a frontrunner in river cruises providing bikes and other ways to be active in each port stop.

    Why Choose a Cruise with Avalon Waterways?

    Avalon Cruises are comfortable, fun, and active. This is the perfect choice of cruise company for older affluent travelers seeking top notch river cruise experiences around the world.

    Considering the spaciousness and innovativeness of its cabins, the fact that shore excursions and multiple dining options are included in the rates, and a chance to take advantage of some attractive early-booking discounts, Avalon can offer excellent value.

    About The Family Adventure Company

    Founded two decades ago and based in the UK, The Family Adventure Company specializes in small group family adventure vacations. The company is now part of the global adventure travel operator Intrepid Travel, and trips are offered through Intrepid as well, allowing them to greatly expand their range.

    What Makes Them Stand Out?

    With more than 20 years’ experience, The Family Adventure Company helped pioneer the concept of small-group adventure travel for families with young children. Activities are wide-ranging, from river rafting and kayaking to cycling, sailing, camping, and wildlife viewing, all geared to the ages and interests of the family travelers.

    Who Travels With Them?

    A wide variety of families, including solo-parent, single-child, multi-generational families -- parents, children, and grandparents traveling together -- and families with teenagers. The latter have dedicated trips of special interest to teens.

    Where Do They Operate?

    Much of the world: Africa, Asia, the Middle East, Europe, and the Americas.

    How Does it Work?

    No matter where you travel, The Family Adventure Company provides an English-speaking, family-friendly local leader. Lodging, transportation and activities are also included. Tours typically consist of three or four families with kids of similar ages or interests. (You can also put together your own trip with just your family or other families you’re friendly with.) Children 14 and under get a ten percent discount off adult prices; large families (over two kids) get another price break.

    Why Travel With Them?

    The award winning company offers a wide range of trips for a wide variety of families. Because they only cater to families, they know what kids like – and as any parent can tell you, nothing is more disastrous than a family tour not geared in any way to kids. The company also supports responsible and sustainable travel practices and gives back to local communities.

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