Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more

Cuba Travel Services

4.0 | Great
  • 80% Recommend
Service Level
  • Luxury
Type
  • Local Specialist
Established
  • 2012
Headquarters
  • Cypress, California, USA

5
Cuba Travel Services Reviews & Ratings 80% Recommend

4.0 out of 5
Excellent 3 Great 1 Average 0 Disappointing 0 Terrible 1
Value:
4.0 Guide:
4.0 Activities:
4.0 Lodging:
4.0 Transportation:
4.0 Meals:
4.0

Tour Reviews

A

Recommends

All aspects of our tour were fantastic. November 2017

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Brilliant tour, couldn’t have asked for more!
We have just completed a week tour and feel compelled to write to you. Firstly your company operations are excellent - from the first enquiry to the final taking of the tour all communication was clear, on time and followed through. All aspects of our tour were fantastic. We were fortunate to have every arrangement happen without incident. However and most importantly we had the services of Felix - our guide our organizer our helper and our friend. Felix is outstanding and we want to give this feedback to you direct. He is well organized, very approachable, sensitive our needs, has an excellent rapport with the hosts and the locals and made our tour informative, social and fun. He is very proud of Cubaoutings and carries out his duties with perfection and sincerity. He has an excellent knowledge of the history of Cuba and its heritage and really engaged us with the culture. Before the trip I didn't really know what to expect from the casas, but staying in them was a fantastic way to get to know the Cuban people. Everywhere we stayed was charming and the owners were so friendly and hospitable. For me, the highlights included snorkelling in the Caribbean, exploring the beautiful wildlife around Trinidad, and going to a nightclub in a cave! Food was so much better than I was expecting! So much fresh fish, vegetables and fruit, not forgetting the wonderful pork! The feast we had at the Organic Farm in Vinales was one of the best meals I've ever had! We leave Cuba with a greater understanding of its history, an appreciation for its music and dance culture but most of all a respect and admiration for its people who live a suppressed and totally different lifestyle to any we have experienced and still smile, are friendly and helpful and accepting of their lot. We loved the engagement with local people and the freedom to explore each place. Thank you to you and your excellent company for providing us with the opportunity to visit this beautiful country and leave it safely and completely humbled.
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Tour Cuba Travel Services Company Reviews

T

Recommends

my experience was incredible May 2016

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
I booked my trip to Cuba through Cubatravelservices, and my experience was incredible. Everything form the hotel, to the rental car and the restaurants I dined at exceeded my expectations. I will definitely use their services again soon!!
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Tour Cuba Travel Services Company Reviews

MA

Recommends

Exceptional service from beginning to end August 2015

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Exceptional service from beginning to end! I'm from L.A. and for the longest time, have always dreamt about traveling to Cuba.

However, when originally researching how to get there from the U.S. (despite the progress between the two countries), I was met with many conflicting and confusing "resources" that did not provide any solutions. But that all changed when I found Cuba Travel Services.

Last month, I was finally able to travel to Cuba and experience it before the floodgates open up. It was the most spectacular trip thus far (Coincidently, I was even there for the U.S. Embassy reopening!)

Andrea Calderon from CTS, provided and setup everything I'd need to go. This included informative and up-to-date knowledge of travel to Cuba (she answered all my 28628100 questions), necessary documents, my visa, and the round trip chartered flight from Miami to La Habana, Holguin to Miami (they have multiple departing locations in Cuba.)

Cuba Travel Services is awesome and it could not have been a more seamless process.

Gracias por todo!
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Tour Cuba Travel Services Company Reviews

K

Recommends

Very good travel services August 2015

4.0
  • Value 4.0
  • Guide 4.0
  • Activities 4.0
  • Lodging 4.0
  • Transportation 4.0
  • Meals 4.0
Very good travel services, except they get more expensive every year and no flights from LA!

Tour Cuba Travel Services Company Reviews

LC

Does Not Recommend

This was the most horrible experience August 2015

1.0
  • Transportation 1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Meals 1.0
This is my first time traveling with this travel agency and airline.*suncountry* My flight was supposed to leave at 11:35 am from tampa to cuba on 3/5/15. It is 3/6/15 and it is 2:28am. Guess where I am. Miami!!! I checked my bags at 7:30 this morning. Anticipating my flight to Havana where we have a car rented also through Cuba travel. To make this long story short we did not board the plane until shortly after 6pm because the airport kept saying the plane had some part they had to fix. Then every hour the info was that they were waiting for the part. Then part arrived and wasn't fixed, and wasn't fixed. During the whole time we waited we were only offered a $10 food voucher which everyone knows in the airport does not buy you a full meal, not even 1/2 a meal.

At last minute, before boarding we were all happy plane was ready to go. But then, we were told flight crews time expired and we had to fly to Miami first to swap out the crew and then fly to cuba. We didn't like it but the thought of movement was nice. Flight crew could've flown us to Cuba and waited there instead of making us wait here. So we arrive in miami and are informed crew would be on in about 20 min. We start seeing crew, we're happy, and then there it is again. We are delayed because the plane 'still' has electrical problems. Still? We were informed later by a plane mechanic that the plane flew to miami with problems . So all 100 plus of us lives were put in danger. Our lives were risked. Why did they do this. I would've rather stayed in Tampa where my bed is and come back the next day. While on the plane we were not aloud to get off for about a good hour or so. Customs would nor let us. All we were offered was a cup of room temp water. No snack, nada. When we finally exit into Miami terminal we were given a boarding pass. Supposedly to get back on plane. Well guess what , around 1:00 am flight cancelled. You can only imagine people's reactions. Cubans reactions!! We got a nutrigrain bar now and a soda. That's it.

No straight answers from anyone this whole flight and what people want to hear is the TRUTH! !!!!! My car rental in Cuba probably will not be refunded. May not even have a car when we get there. I spent a whole day of my vacation like a prisoner in an airport! ! Come on . It is 4:15 am now. In one hour I will have been awake a full 24 hours. No offering of blankets or anything from airport and it is freezing. There are mothers who have infants that need their formula which was packed under the plane. OMG......this was the most horrible experience.
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Tour Cuba Travel Services Company Reviews

Visit Cuba Travel Services site >

From Cuba Travel Services

Our mission is to facilitate the experience that only Cuba can offer through its culture, history, natural beauty and people. We are proud to offer full service travel arrangements to individuals, groups, families, educators, students, professionals and organizations, under the General License categories issued by the U.S. Treasury Department.

Cuba Travel Services Inc. with offices in California and Florida arranges weekly, non-stop, direct public charter flights between the United States and Cuba.

Cuba Travel Services, Inc. (CTS) is licensed by the U.S. Treasury Department’s Office of Foreign Assets Control (OFAC) as an authorized Travel Service Provider (TSP) specializing in travel to Cuba. We offer full service travel arrangements to individuals, groups, families, educators, students, professionals and organizations, under Specific or General Licenses issued by the U.S. Treasury Department. Our mission is to facilitate the experience that only Cuba can offer through its culture, history, natural beauty and people.

As a cornerstone of our values, Cuba Travel Services Inc. remains dedicated to the reunification of families living in the United States and Cuba. From the first telephone inquiry to processing the necessary legal paperwork, we make traveling stress free. Our knowledge and expertise make us the premier Travel Service Provider.

We strive to make each of our client’s trips as enjoyable and hassle-free as possible. Working closely with the Cuban tour operators, we can offer assistance at every level based on the travel and program needs of our clients.

Services:

As a full service travel agency, our goal is to make each of our client’s trips as enjoyable and hassle-free as possible. Working closely with the Cuban tour operators, we can offer assistance at every level of your travel and program needs.

Direct Flights to Cuba: We offer direct flights from Miami, Tampa and JFK to the various provinces of Cuba. From Miami we fly into 6 provinces (Havana, Camaguey, Cienfuegos, Santa Clara, Holguin and Santiago de Cuba). From Tampa we fly twice a week to Havana and from New York’s JFK Airport to Havana every Tuesday. With more flights than any other charter company we are able to offer the most flexible schedule to our passengers.

Organization of Authorized Activities and Group Itineraries: Our travel arrangements are catered to individuals, groups, families, educators, students, professionals and organizations, under Specific or General Licenses outlined by the U.S. Treasury Department. Our goal is to facilitate the experience that only Cuba can offer through its culture, history, natural beauty and people. We have the ability to organize detailed itineraries depending on your group’s travel category.

Hotel Reservations, Car Rental and Ground Transportation: Long standing, strong relationships with the largest hotel chains in Cuba allow us to get some of the most competitive rates in the market. This benefits our clients as we pass on the savings to them. We also work with various car rental companies offering flexibility -from economy to luxury. If you’re part of a group, you’ll love the experience the tour busses have to offer- complete with AC and modern features.

Visa/Passport Application Assistance: We understand how confusing and cumbersome the visa and passport process can be. Our team has years of experience processing Cuban passports and prorrogas.

Associations:

American Society of Travel Agents, International Air Transport Association, National Tour Association, United States Tour Operators Association, International Gay and Lesbian Travel Association

Trips & Specials

No Specials at this time. Please check back later!

 

See All Cuba Travel Services Trips >

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