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Visits
Bogota, Cartagena, Medellin
Highlights
Themes
Culinary & Wine, National Parks, Nature & Wildlife, Relaxing Retreats, Yoga, Meditation & Wellness, Photography, Holy Land
What travelers are saying
"Our family of four, including two adult children, took the Bicycling: Day Trips to Paradise in Canada. This trip is entirely outsourced to the owners of the inn, there are no Road Scholar employees involved in the trip. Two of us have taken bicycle trips all over the world and the bicycling component of this trip was disorganized, haphazard and almost unsafe. We all filled out forms giving details regarding our bicycle fitting months before the trip. On the first day, the leader Stephen, went around the room and asked the same questions and said everyone would get fitted in the morning before we began the first ride. The morning brought a rack of bikes, all different types in various levels of readiness. There were road bikes, hybrid bikes, mountain bikes and e-bikes. The rides were all on paved surfaces and the mountain bikes were heavy and the additional suspension added weight. The bike I received had rust on the chain and rear sprocket. When I asked about it, was told they were waiting for another van to show up with tools and equipment. Once it arrived, they gave me the lubricant to spray on the rust. My wife’s bike would not shift into the high gear on the front sprocket. Instead of adjusting the derailleur, they suggested spraying it with lubricant. Our one son is over six feet and needed a larger frame bike, even though he detailed it in the bike form months ago, there was no bike to fit him. One of the guides, then went home and brought a larger bike that was a full suspension mountain bike for him. The bike was very heavy, hard to control on the road and he felt unsafe. After two days, one of the guides convinced Stephen that they could adjust a hybrid bike to fit him. Clearly there was no work done to prepare the bikes for the trip. Many of the bikes needed adjusting and all needed lubricant to function easily. For every day, there was a tray of snacks placed out for us to take along the ride. None of the bikes had any baskets or attached bags, so if you didn’t bring a small day pack, there was no way to carry the snacks. For lunch on the rides, they brought exactly one sandwich for each rider. Since most of us get hungry while doing a day of exercise, it would have been helpful to have a few extras. On one day, they ran out of sandwiches and one of the leaders that were riding with us did not get lunch. Do NOT take this trip if you are expecting it to be a bicycling trip. We have used VBT and Discovery Bicycle Tours many times over the past 25 years and they are excellent bike tour companies. Lastly, after sharing these details with Road Scholar after the trip, their response was weak at best. After doing the full reviews and having to call them, their response was to give us $200 credit after spending $8000 on this trip. Not only was that insulting, they assumed that I would take another trip with their organization."
Visits
Bogota, Caribbean, Cartagena, Medellin , Santa Barbara
Highlights
Themes
50 plus, Cultural, Hiking & Walking
What travelers are saying
"Our family of four, including two adult children, took the Bicycling: Day Trips to Paradise in Canada. This trip is entirely outsourced to the owners of the inn, there are no Road Scholar employees involved in the trip. Two of us have taken bicycle trips all over the world and the bicycling component of this trip was disorganized, haphazard and almost unsafe. We all filled out forms giving details regarding our bicycle fitting months before the trip. On the first day, the leader Stephen, went around the room and asked the same questions and said everyone would get fitted in the morning before we began the first ride. The morning brought a rack of bikes, all different types in various levels of readiness. There were road bikes, hybrid bikes, mountain bikes and e-bikes. The rides were all on paved surfaces and the mountain bikes were heavy and the additional suspension added weight. The bike I received had rust on the chain and rear sprocket. When I asked about it, was told they were waiting for another van to show up with tools and equipment. Once it arrived, they gave me the lubricant to spray on the rust. My wife’s bike would not shift into the high gear on the front sprocket. Instead of adjusting the derailleur, they suggested spraying it with lubricant. Our one son is over six feet and needed a larger frame bike, even though he detailed it in the bike form months ago, there was no bike to fit him. One of the guides, then went home and brought a larger bike that was a full suspension mountain bike for him. The bike was very heavy, hard to control on the road and he felt unsafe. After two days, one of the guides convinced Stephen that they could adjust a hybrid bike to fit him. Clearly there was no work done to prepare the bikes for the trip. Many of the bikes needed adjusting and all needed lubricant to function easily. For every day, there was a tray of snacks placed out for us to take along the ride. None of the bikes had any baskets or attached bags, so if you didn’t bring a small day pack, there was no way to carry the snacks. For lunch on the rides, they brought exactly one sandwich for each rider. Since most of us get hungry while doing a day of exercise, it would have been helpful to have a few extras. On one day, they ran out of sandwiches and one of the leaders that were riding with us did not get lunch. Do NOT take this trip if you are expecting it to be a bicycling trip. We have used VBT and Discovery Bicycle Tours many times over the past 25 years and they are excellent bike tour companies. Lastly, after sharing these details with Road Scholar after the trip, their response was weak at best. After doing the full reviews and having to call them, their response was to give us $200 credit after spending $8000 on this trip. Not only was that insulting, they assumed that I would take another trip with their organization."
Visits
Bogota, Cartagena, Medellin
Highlights
Themes
Cultural, Local Immersion & Homestays, National Parks, Nature & Wildlife
What travelers are saying
"This letter is effectively what was communicated no less than 8 times in writing and conversation to OAT representatives up the chain, beginning 19 days before the trip. OAT was IMMOVABLE on allowing us to find an alternative travel companion and it was 100% due to rigid policy, not real barriers. We never expected a refund and wouldn't have blamed them if we could not fill my spot. They refused to even give us the opportunity. Appalling and sadly representative of their customer service. Congratulations, you lost two customers and one long time referral source. I only think it is fair that folks know the nature of the company at this point. An absolute shame. As a dedicated Edmund Hillary member of OAT with a history of introducing countless friends to your service including 4 who booked trips, I am writing to express my deep concern over the handling of our Galapagos trip booking in light of a recent medical emergency. This situation not only highlights significant gaps in customer communication and care but also underscores the need for immediate, effective action. Timeline of Events and Communication Issues: Initial Contact on 11/22: We contacted OAT 19 days before the trip, scheduled for 12/11, as soon as it became clear that extended surgical complications would prevent my travel. Policy of No Refunds or Changes Under 30 Days: We were informed that the trip is non-refundable under 30 days, which is understood. However, OAT also refused to allow a replacement traveler, posing zero risk to the company. Both of us called, met with the same response. Response from Exceptions Department on 11/22: The no-change policy was reiterated by the Exceptions Department on the same day. Written Escalation on 11/22: Both parties sent written letters to escalate the matter. Delayed Response Until 11/29: We did not receive any response until 11/29, with OAT mentioning the inability to make changes 12 days before the trip. Policy vs. Practical Reasons: The response seemed more policy-based than practical. We offered to cover the cost for a replacement traveler for the internal Galapagos flight, which was declined. The rep always returned to the policy prohibiting it. She further added we do not sell trips within 30 days. Upon looking the next day, I found no less than 7 different itineraries with no less than 13 different trips that I could have booked within 30 days. Further Escalation Request and Conversation on 11/30: A further request for escalation resulted in a 23-minute conversation on 11/30 without any change. Given these circumstances, I propose the following practical solution: Future Travel Credit in Exchange for Re-Selling My Space: If finding a substitute traveler is unfeasible, I suggest OAT resell my space to another interested party, crediting me for a future trip. This solution aligns with my preference and ongoing loyalty to OAT. The lack of a constructive response and rigid adherence to policy without considering exceptional circumstances is alarming. It not only affects this immediate trip but also impacts my ability to continue advocating for OAT in good conscience. An amicable and prompt resolution to this issue would speak volumes about OAT's commitment to customer satisfaction and flexibility. Unless there is a prompt and constructive resolution to this matter, we will be forced to escalate our concerns further. This includes reaching out to higher management within OAT, engaging with consumer protection agencies, sharing our experience through travel forums, and social media for breach of service. Our preference is to resolve this amicably, yet the current trajectory leaves us little choice but to pursue these avenues. I implore you to seriously consider these options and respond in a manner that reflects OAT's values of empathy and customer support. Your immediate attention to this matter is not only appreciated but necessary for a resolution that respects both parties' interests. Thank you for your understanding and prompt attention to this critical issue."
All World, expedition cruises, self guided adventures and vacation packages. Find the best guided and expert planned vacation and holiday packages. Read more about World
Visits
Cartagena, Medellin
Highlights
Themes
Cultural, Local Immersion & Homestays
What travelers are saying
"FANTASTIC. Start to finish it is such a fantastic taste of Central America, all the destinations are interesting and you can do as much or as little as you choose."
Visits
Medellin
Themes
50 plus, Cultural
What travelers are saying
"We have loved Gate 1 and always sing their praises. We've been on 7 tours with another one booked for fall. We were supposed to leave for Ecuador this week, however the country is in a 60 day state of emergency with the escape of 2 infamous gang members. Tourists are advised to stay indoors and there is a daily curfew from 11pm-5am. (our flight was to land at 11:15pm). Our trip included stays in 2 of the main cities of unrest. There have been shootings, car bombings, hostage taking, closing of embassies, and other countries issuing do not travel warnings. Other tour companies have cancelled tours or offered refunds or rescheduling. Travel insurance does not cover wars or civil unrest, but we are clearly afraid to go there. Both we and our travel agent have reached out multiple times with our concerns and asked if we could reschedule or get some sort of credit. We continue to get the same reply either in person or via email...Gate 1 has your safety as our highest priority and we feel you are safe ("they are not targeting tourists") and your itinerary should not be impacted. What? Their highest priority is $ and not our safety. There is no way that's the tour we anticipated. We cancelled the trip and took a 90% penalty, loss of deposit, and $276 airline penalty. It's a LOT of money, but we would have been terrified, and it's not worth getting hurt or worse. Sorry, but it's not the company I want to do business with in the future."
Visits
Bogota, Cartagena, Medellin
Highlights
Themes
50 plus, Cultural
What travelers are saying
"We have loved Gate 1 and always sing their praises. We've been on 7 tours with another one booked for fall. We were supposed to leave for Ecuador this week, however the country is in a 60 day state of emergency with the escape of 2 infamous gang members. Tourists are advised to stay indoors and there is a daily curfew from 11pm-5am. (our flight was to land at 11:15pm). Our trip included stays in 2 of the main cities of unrest. There have been shootings, car bombings, hostage taking, closing of embassies, and other countries issuing do not travel warnings. Other tour companies have cancelled tours or offered refunds or rescheduling. Travel insurance does not cover wars or civil unrest, but we are clearly afraid to go there. Both we and our travel agent have reached out multiple times with our concerns and asked if we could reschedule or get some sort of credit. We continue to get the same reply either in person or via email...Gate 1 has your safety as our highest priority and we feel you are safe ("they are not targeting tourists") and your itinerary should not be impacted. What? Their highest priority is $ and not our safety. There is no way that's the tour we anticipated. We cancelled the trip and took a 90% penalty, loss of deposit, and $276 airline penalty. It's a LOT of money, but we would have been terrified, and it's not worth getting hurt or worse. Sorry, but it's not the company I want to do business with in the future."
Visits
Bogota, Medellin
Themes
50 plus, Cultural
What travelers are saying
"We have loved Gate 1 and always sing their praises. We've been on 7 tours with another one booked for fall. We were supposed to leave for Ecuador this week, however the country is in a 60 day state of emergency with the escape of 2 infamous gang members. Tourists are advised to stay indoors and there is a daily curfew from 11pm-5am. (our flight was to land at 11:15pm). Our trip included stays in 2 of the main cities of unrest. There have been shootings, car bombings, hostage taking, closing of embassies, and other countries issuing do not travel warnings. Other tour companies have cancelled tours or offered refunds or rescheduling. Travel insurance does not cover wars or civil unrest, but we are clearly afraid to go there. Both we and our travel agent have reached out multiple times with our concerns and asked if we could reschedule or get some sort of credit. We continue to get the same reply either in person or via email...Gate 1 has your safety as our highest priority and we feel you are safe ("they are not targeting tourists") and your itinerary should not be impacted. What? Their highest priority is $ and not our safety. There is no way that's the tour we anticipated. We cancelled the trip and took a 90% penalty, loss of deposit, and $276 airline penalty. It's a LOT of money, but we would have been terrified, and it's not worth getting hurt or worse. Sorry, but it's not the company I want to do business with in the future."
Visits
Bogota, Medellin
Themes
50 plus, Cultural
What travelers are saying
"We have loved Gate 1 and always sing their praises. We've been on 7 tours with another one booked for fall. We were supposed to leave for Ecuador this week, however the country is in a 60 day state of emergency with the escape of 2 infamous gang members. Tourists are advised to stay indoors and there is a daily curfew from 11pm-5am. (our flight was to land at 11:15pm). Our trip included stays in 2 of the main cities of unrest. There have been shootings, car bombings, hostage taking, closing of embassies, and other countries issuing do not travel warnings. Other tour companies have cancelled tours or offered refunds or rescheduling. Travel insurance does not cover wars or civil unrest, but we are clearly afraid to go there. Both we and our travel agent have reached out multiple times with our concerns and asked if we could reschedule or get some sort of credit. We continue to get the same reply either in person or via email...Gate 1 has your safety as our highest priority and we feel you are safe ("they are not targeting tourists") and your itinerary should not be impacted. What? Their highest priority is $ and not our safety. There is no way that's the tour we anticipated. We cancelled the trip and took a 90% penalty, loss of deposit, and $276 airline penalty. It's a LOT of money, but we would have been terrified, and it's not worth getting hurt or worse. Sorry, but it's not the company I want to do business with in the future."
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