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What travelers are saying

"I booked an Antarctic Peninsula trip two years ago through Oceanwide Expeditions that I have been looking forward to for a long time. My goal is to scuba dive on every continent, so I added on the dive package and started training. I shelled out a few grand for a drysuit and other cold water diving gear (freeze resistant regulators, etc). I booked trips to bump up my number of drysuit dives so I’d be ready for Antarctica. Probably more important than the training was the financial outlay. I spent nearly $8500 USD on an 11 day Antarctic cruise that was supposed to depart in February. I spent another few thousand dollars on flights to, from and within Argentina and hotels throughout my trip. Mind you, I’m not exactly rolling in money; I’m an Army officer and I had to save up to afford this trip of a lifetime. I had to jump through a lot of hoops to get my international leave approved, but I got that done and was ready to fly to Buenos Aires on February 4th, and then on to Ushuaia to meet my ship my dives were logged, my gear was ready, my arrangements were made and my money was spent. On January 10th, Oceanwide sent an email informing all passengers that they were cancelling all of their itineraries for the season due to Omicron. I’ll admit, I was furious. I don’t want to get into a COVID debate here, but this trip has given me something to look forward to throughout the pandemic. I booked in March of 2020 while I was locked down during my last deployment as the world shut down for COVID. I was concerned about the trip, but Argentina eventually opened their borders as their vaccination numbers skyrocketed. It looked like the last impediment was out of my way, only to have the company pull the rug out from under me because of the mildest strain of this virus we’ve yet seen. The initial email offered to rebook passengers on next year’s cruises, but I had no interest in this for a few reasons- 1. As a service member, I don’t have the luxury of taking a month of leave whenever I want. I don’t know what obligations I will have a year from now. 2. I don’t trust that the world will be any better off in terms of government and corporate reactions to COVID a year from now. This isn’t going away, new variants will continue to emerge, so if the company is cancelling for the season over something as mild as Omicron, I have little confidence that whatever variant we see in February 2023 will be any better. 3. The company cancelled all itineraries in the 2020-2021 season and I’d imagine they did the same in the 2019-2020 season. They ran a couple in November-December 2021, but have cancelled for the rest of the 21-22 season. They have had no significant cash flow for nearly two years. I don’t want this company to hold on to my money for another year because I’m not confident this company will still exist in a year’s time. Here comes the really frustrating part- I replied to the initial email from their home office on January 10th explaining my position and requesting a refund. I received no reply. On 12 January I emailed the American office of the same company explaining the situation and again requesting a refund. I again received no reply. Between 14-16 January, I called both the American and home (Dutch) offices of the company. In both cases, the employees politely apologized and told me they’d look into it and get back to me. I never received any further communication. On 19 January, I emailed both offices reiterating my request for a refund and expressing my concerns at their lack of communication and requesting a response by the end of the week, or else I would pursue other means of recourse. I received no response. Last night, I again emailed both companies with a final good faith attempt to allow them to resolve the situation. I figured I’d give them the morning to respond, but they have not responded. It looks like I will have to dispute this through my credit card and bank and fight to get back my own money. TL;DR Oceanwide Expeditions accepted payment of $8500 for an Antarctica Cruise then cancelled the cruise and will not respond to any requests for refunds. This shady conduct is more than enough reason to avoid this company."