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Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more

Indus Travels

4.6 | Excellent
  • 96% Recommend
Service Level
  • Standard
Type
  • Global Operator
Established
  • 2001
Headquarters
  • Richmond BC, Canada
Trips
  • 251

120
Indus Travels Reviews & Ratings 96% Recommend

4.6 out of 5
Excellent 80 Great 35 Average 1 Disappointing 1 Terrible 3
Value:
4.6 Guide:
4.6 Activities:
4.5 Lodging:
4.6 Transportation:
4.6 Meals:
4.5

Tour Reviews

ToPR

Does Not Recommend

Indus does NOT Disclose Key Aspects of Trip August 2019

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
Actually this is a review of A Taste of Portugal. Indus fails to fully answer questions prior to booking. It was not until we booked that we learned that the air travel "included in trip" was the Absolute Cheapest International Flight. We would need to pay $360 extra for luggage which is normally free for international flights. Also, that the cheapest flight WOULD NIOT PERMIT US TO UPGRADE THE INDUS FARE; choosing to upgrade would cost MORE than the full price advertised online. Un fortunately IT COST US $1000 to cancel this ripoff.
Complaints to agent Rachel and Supervisor Tordes was fruitless. Had they answered the one question we asked "Can We Upgrade Flights?" we would not have booked. INDUS FAILED TO DISCLOSE TERMS; it cost us "suckers" $1,000. Richard Supinski
Read more

Bf

Does Not Recommend

Not worth the money April 2019

2.0
  • Value 2.0
  • Guide 3.0
  • Activities 2.0
  • Lodging 2.0
  • Transportation 4.0
  • Meals 3.0
I read the review on "RUN" and she summarized the poor customer service at Indus. Our India trip seemed like a good deal except that the hotels were marginal and totally inconvenient, which meant we had little or no opportunity to do things on our own. They failed to follow their own itinerary, gave us almost no free time, and forced us to go to high pressure sales efforts for marble and tugs that wasted 3 hours. The optional tour descriptions were not accurate. our last 2 days were wasted riding in a bus and then they dumped us off at the airport 10 hours early, with no options offered.

Worse was their customer service, who like "RUN" consisted of the run around from Tanya and Tardes. They ran me around for a month and then blew me off. They don't think much of customer service, it was terrible, they only want your money not your satisfaction. I would avoid Indus at all costs.
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r

Recommends

Addendum To Previous Review "RUN!!!" March 2019

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
This is an addendum to my previous review: The manager, Tordes, spoke with the owner and reached out to me on 3-27; we have agreed upon a mutual resolution and Indus has agreed refunded me in full.

r

Does Not Recommend

RUN!!! March 2019

1.0
  • Value 1.0
  • Guide 3.0
  • Activities 3.0
  • Lodging 3.0
  • Transportation 3.0
  • Meals 3.0
Been a nightmare, and we haven't even left yet. And may not get to if Indus has it''s way. It's a long story, but I will try to keep it short. We booked our tour to Australia back in Nov/Dec 2018, paid the deposit, and then paid the remainder in Jan 2019. Indus sent me a receipt/invoice showing I owed ZERO now for the tour and that it was paid in full. Our tour is set to depart 4-16-19, and since Jan I have been thinking all is well and calling/emailing every so often to ask when our flights/travel docs will be issued. They kept telling me 45 days before the departure. Well guess what? Yesterday Tayna (my tour coordinator) contacts me and tells me that due to a "glitch" in THEIR computer they will not release my tour and travel documents unless I pay almost another $1700!!! And is it now about 3 WEEKS from departure, so I have very little recourse to do much. Seriously?!? I spent hours on email and calls trying to explain that they cannot just arbitrarily try to charge me more, especially since it was THEIR error. They just kept insisting that I had to pay the money or they would not issue my travel documents. I then found a policy, ON THEIR OWN WEBSITE, that says they will not change the price after a final payment is made (which I did back in Jan 2019). I have forwarded all my documents, and the policy from the website, and have asked for either a full refund or issuance of my trip/travel docs. Tanya assured me yesterday that a manager was looking into this, and that I would have an answer by this morning. The next day, I got a call back from Tanya: they are refusing to give a full refund or release the trip unless I pay because they claim they didn't change anything (despite the fact that they are not demanding double what I've already paid) and that the new demand for additional payment does not constitute a price change; despite the documents I have from them with a zero balance since Jan 2019. This looks an awful lot like fraud, extortion, and illegal seizure of funds. I just want my money back at this point because I've been dealing with this since 3-20-19; and I honestly no longer feel that this company would be a safe one to travel with/through. If they acting like this, and doing these very questionable things, before I even leave; what in the world would they try to pull when I am no longer Stateside?!?
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C

Recommends

Surpassed all my expectations November 2018

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
"On September 30, we returned from our Indus nine day India Trip which we booked thru Groupon. I must tell you that it surpassed all my expectations and was indeed the trip of a lifetime. Every detail was perfect. We were met promptly at the airport and taken to our hotel Picadilly (which must have the best food in India) by our guide Shelindra / Shalindra ...........who we soon discovered was a well educated, knowledgeable, organized, caring and very competent young man. With him we felt entirely safe at all all times. Moreover he was always ready to answer our questions whether historical, religious or cultural. I wish to record my firm commendation of this guide . Unfortunately I do not know the last name. The hotels were all very clean, comfortable and beautiful, the dinners and breakfasts excellent , the bus clean and cool with a very good driver and assistant who kept us well supplied with water. The tour itself was highly interesting and varied. There was something for everyone. We took part in the optional tours as well and enjoyed every experience. The rickshaw ride in Delhi, the Sikh soup kitchen , Mother Teresa's orphanage, the Taj Mahal and the elephant village stand out. It was also a lovely experience to stay for one night in the Raj of Bharatpur's palace! Even our flights with Etihad Airlines were excellent. I must admit that when we initially booked we were not sure about Indus Travels as we read some negative reviews but seriously nothing was missing in this tour. Congratulations on this very fine Indus tour and
sincere thanks.
Namaste,"
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IwnrtWoSaMt

Does Not Recommend

This is a long tour with many hours on the bus. You will see lots of sights and the countryside. October 2018

1.0
  • Value 3.0
  • Guide 1.0
  • Activities 3.0
  • Lodging 3.0
  • Transportation 4.0
  • Meals 1.0
I took this trip in October of 2018. Our tour guide in Spain spoke very poor English, and it was very difficult to understand her. She also did not know much about Spain (she was from Cuba), so we got very little information from her. This was very disappointing. The local day guides were better informed and easier to understand. Expect very long hours on the bus, with short stops along the way. Scenery will be spectacular. Lunches will frequently be at truck stops where you will line up with busloads of other tourists for bathrooms and pre-packaged sandwiches. Day tours will be very crowded, and you will often be herded like cattle through the streets. The ferry ride to Tangiers was fun, but getting on and off the ferry would be difficult for someone who can't get around easily. We saw two people fall and get injured. Our tour guide in Morocco was excellent, and very well informed. We had local guides for the excursions in places we stopped. Expect to be guided through the Suk in Fes to four designated places to shop, and you will not be allowed to shop anywhere else in the Suk. The same is true for the tour of the Suk in Marrakech and the old city in Toledo. Shopping was allowed only at high end places. If you aren't interested in shopping, this will be a big waste of your time. Your main meals will mostly be at mediocre buffets in the hotels you stay in. Drink only bottled water, lots of people in our group got sick, mostly in Morocco. You will be given the opportunity to pay extra (around $110 Euros) for a dinner and show in Fes and Marrakech, both of which were enjoyable, but if you choose only one, do the one in Fes. You will see a lot of both Spain and Morocco. The buildings are breathtaking. You will have both panoramic (bus) tours and walking tours. Walking tours are long, varying 1 - 2 hours. My favorite places were Ronda, Seville, Granada and Toledo. Take advantage of free time in Granada to see the Cathedral. If you do this tour, invest in a guide book to read along with way.


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Stride Review

Canadian based Indus Travel offers budget friendly tours around the world for everyone from adventurous travelers to families. Their mission is to offer quality tours at affordable prices while providing outstanding service to their clients and to earn their loyalty & operate their travel business in an environmentally responsible, ethical and sustainable way.

What Makes Indus Travel Stand Out?

  • customizable itineraries
  • use of travel planners and local experts to help design your trip
  • balance between sightseeing and local immersion

Their most popular tour offering is what they term “Unbundled Tours” where you book a group trip - meaning better price, but have the power to then customize your experience along the way. Not everyone may want to see xyz, so their itinerary structure allows everyone to tailor their travel experience. And it helps you choose those experiences, accommodations, meals etc that are within your price range.

two guys looking at a map infront of a building

This does mean you’re dependent on the Indus guides on the ground handling a lot of complicated individual schedules effectively. Indus reviews indicate that this isn’t always a smooth ride, and often confusions arise both on the part of the traveler and the Indus organizers.

Indus travel planners are available to help you design an ultra customized journey, using local experts. If you’re looking for something classic and cultural on a budget, they are a great choice. They strive to create balanced itineraries that include classic sightseeing as well as unique and authentic stops.

Who Will Enjoy Traveling With Indus?

  • Budget travelers
  • Travelers looking for options and flexibility
  • Ages 18-30
Five women wearing traditional Indian clothing in the fields looking at the camera

Budget travelers looking for an exciting group trip, but with the flexibility to “choose your own adventure”. Group sizes are kept small and they are popular with couples and small family groups.

four friends talking and laughing

This style of group travel doesn’t always go smoothly however, so you’ll enjoy the experience more if you have an opened minded attitude and are ok with occasional changes on the ground.

Indus crafts travel experiences with cost efficiency in mind, so if you’re expecting something more premium, Indus might not be for you.

Top Destinations

A group of Indian men in traditional clothing chatting and painting their faces outside a temple

They organize trips around the world; top custom tour destinations include India, Nepal, Sri Lanka, Maldives, Turkey, Egypt, Jordan, Dubai, Peru. Excursions in destination depend largely on what you and your travel companions decide you want to see and do.

Indus Travel Style

The Indus travel style is about combining the best of independent travel with packaged travel. They will help arrange flights and accommodations, and your input creates a curated experience for your meals and activities.

A girl peaking her head out from a train

Hotels are usually in the 3 star range. They use a combination of public transportation such as ferries, trains, and buses, as well as their own coaches. These are comfortable, but usually with few upscale amenities.

The max number of people on their tours is 22 according to the website, however be forewarned that several reviews state they had over 30 people on their tour. If group size is a very important factor for you when selecting a tour, you might want to consider looking around before deciding on Indus.

Why Choose a Tour With Indus?

If you are a budget traveler interested in a cost cutting travel solution, Indus is a great choice. Because they are specifically designed to be budget friendly, this does mean you might have to put up with some quirks along the way, so an easy-going attitude is good to have if choosing Indus.

While their sales and customer service teams have some negative reviews, their guides on the ground are generally found to be knowledgeable and helpful.

Visit Indus Travels site >

FAQ

Are flights included?
For Land & Air passengers they are included. For Land passengers they are not.
What is the age range?
Indus Travel tours allows min. 8 years old and max. 80 years old.
Is there a Single Supplement for Solo Travelers?
Single supplement applies to most of the tours if you are traveling alone, but Indus does have some solo-friendly tours that do not require you to pay the single supplement, as they pair travelers on those tours.

From Indus Travels

Indus Travels specializes in small group tours and independent vacations to over 50 worldwide destinations, featuring unbeatable prices with unparalleled comfort. Our tour packages are custom-crafted to deliver unique experiences, and we consistently offer exceptional value to our guests. Our expert Travel Planners take care of all the details of your itinerary, so all you need to do is relax and enjoy your vacation. Indus Travels has been awarded Best Tour Operator to India five times, and was also been named the Top Tour operator at South African Tourism's Ubuntu Awards in 2015.

Navigating world destinations is often complex and requires careful and detailed planning. What sets Indus Travels apart are our professional Travel Planners who design each tour in collaboration with our extensive network of supplier partners in local destinations. Our own offices and teams in local destinations coordinate all our tours. Indus Travels is all about delivering value - our travel services are booked in the most cost effective way, ensuring you get the best value for your money. We negotiate the best price, and we pass this savings on to you. We strive to offer exceptionally good value, while never cutting corners or sacrificing quality.

 

Tweets by IndusTravels


Associations:

BBB ACCREDITED BUSINESS PROFILE

BBB ACCREDITED

Awards:
Best Tour Operator to India – 2007, 2008, 2009, 2011 & 2012
Isreal Ministry of Tourism – 2007
Singapore Airlines – 2008
Malaysia Tourism - 2007
Travelzoo – 2014
South Africa Tourism Ubuntu Awards – 2015

Trips & Specials

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Essential Spain

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Jewels of Spain and Italy

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$100 off "Wonders of Spain & Morocco" for Stride users!

Use Promo Code STRIDE100 (promo codes are case sensitive)

13 days
Small Group Tour
Value - 3 star
Physical :
From: $ 2,495

Highlights

  • Tour the vibrant, historical city of New Delhi
  • Explore the majestic Taj Mahal at sunrise
  • Climb up to the Amber Fort on the back of an elephant
  • See the incredible 5th century Sigiriya rock fortress, a UNESCO World Heritage site
  • Visit the last capital of the Sri Lankan Kings, where many legends and traditions are still lovingly kept alive
  • Spend time in Sri Lanka’s tea country, where aromatic Ceylon tea is made
  • See the stately homes and old colonial buildings still evident on a tour of the capital city of Colombo
More
9 days
Small Group Tour
Value - 3 star
Physical :
From: $ 1,614

Highlights

  • Admire the colonial architecture of the capital city, Lima
  • Visit one of the most significant archaeological sites, Machu Picchu
  • Learn more about Peru’s past as you explore the Sacred Valley of the Incas
  • Visit the impressive man made islands on Lake Titicaca
More
8 days
Group Tour
Value - 3 star
Physical :
From: $ 1,749

Highlights

  • Admire the colonial architecture of the capital city, Lima
  • Hike to the deep forest and admire the majestic Lake Apu Victor surrounded by swamps and gigantic trees
  • Visit one of the most significant archaeological sites on the planet, Machu Picchu
  • Enjoy a panoramic tour of Cusco and many significant attractions
More
16 days
Small Group Tour
Value - 3 star
Physical :
From: $ 2,699

Highlights

  • Enjoy a game drive in the internationally renowned Kruger National Park
  • Visit the World Heritage site of St. Lucia on the southern tip of Isimangaliso Wetland Park
  • Indulge in some leisure activities in the awe-inspiring Southern Drakensburg Mountains
  • See the towering rock formations in the incredible Cango Caves
  • Relax and soak up the vibrant atmosphere in the beautiful city of Cape Town
More
 

See All Indus Travels Trips >

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