6 Days Tanzania Explorer (Serena Lodges)

Cancellations by Expect In Africa Safari If the tour is not paid by the due date, Expect in Africa Safari has the right to cancel the tour.

Cancellations by Customer If the customer chooses to cancel the tour reservation, the effective date of the cancellation is the date Expect in Africa Safari receives written notification. The cancellation penalties are as follows: 45 days from departure – deposit will be refunded Between 30 and 45 days from departure – deposit is forfeited 30 days from departure - no refund. All cancellations that are refunded will be refunded the above amount less any expenses incurred Administration fees, bank charges, booking fees, etc. No refund is available for any unused portion of the tour once commenced. Change of Contract Expect in Africa Safari reserves the right to alter any tour to adhere to local conditions, safety concerns, or regulations. We also retain the right to refuse any person from participating or continuing any tour if that individual causes or is deemed to cause hazard to other passengers or the local people and their cultures. Customers with Special needs It is the customer’s responsibility to disclose to Expect in Africa Safari, and prior to any booking, any physical or mental conditions which may be relevant. We will try to accommodate these conditions as best as possible. No liability shall be attached to Expect in Africa Safari for the provision of an unsuitable tour, or for any person where that persons special needs have not been disclosed at the time of booking. Special Requests Special requests, such as dietary restrictions, must be communicated by the customer in writing to Expect in Africa Safari at the time of making the booking. Expect in Africa Safari will use reasonable endeavors to fill all requests. However, special requests cannot be guaranteed and do not form part of the contract. No liability will be attached to Expect in Africa Safari for failure to comply with a special request. Obligations of the Customer The customer is responsible for checking their travel documents to ensure the dates are correct and should notify Expect in Africa Safari immediately of any errors or changes. It is the customer’s responsibility to ensure that their travel documentations are in order (e.g. Valid passport and visa) If the customer does not arrive on the agreed date of the tour, Expect in Africa Safari is entitled to treat the tour as being cancelled by the customer. The customer agrees to abide by instructions given by Expect in Africa Safari employees and agrees to indemnify the company against any loss or injury suffered as a result of failing to comply with employee instructions. The customer agrees to conduct themselves in a proper manner so as not to cause disturbance or offence to other customers or local people. Liability and Insurance Expect in Africa Safari is not responsible for any loss, injury, or damage sustained by passengers. Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be borne by the customer. In addition, Expect in Africa Safari will not be held liable for any delays or cancellations due to any type of public transport. The customer is responsible for obtaining full travel and health insurance. It is the responsibility of the customer to read their insurance policy before they travel to ensure that the insurance provides the customer with the appropriate amount of coverage. Passport and Visas It is the responsibility of the customer to ensure they are travelling with a valid passport. It is recommended to ensure your passport is valid for 6 months after you travel. It is the responsibility of the customer to obtain the correct visa to enter Tanzania.

Privacy Expect in Africa Safari confirms that all personal information that is provided by the customer will be used only for the purpose of the tour that is booked by Expect in Africa Safari. This information will not be communicated to any other third parties.

The following is very important to consider

You will need visas for entry to Tanzania. Though you can get these in Africa, your travel will go smoother if you get them in advance through the respective embassies.

Make a photocopy or list of the following items: Passports (including the page with the visa stamped in them and the pages with photos and data), plane tickets, yellow booklet showing your yellow fever vaccination, list of all medications you might require, listing of all travelers' cheque numbers and money if possible, list of serial numbers for cameras, etc. Keep this list someplace apart from where you keep these other items

Keep track of your passport above all. Loss of a passport can destroy your trip and cost considerable money during the time required to replace it. On your international flight, pack as if the airline might misplace your bags. Keep things you will need right away in your carry-on. It seldom happens, and almost always the bags arrive a couple of days later, but this way, if the bags do not arrive with you, you will be able to continue on your safari while the airline finds them If bags get misplaced at the airport

We hope you don't lose your bags, but this happens sometimes. If your bags do not show up, do the following:

Report the problem to your air carrier inside the airport at the Baggage Claim before passing the CUSTOM and fill out the required paperwork. Request compensation for your inconvenience (often $50.00 for emergency purchases and a bag with simple toiletries and a tee shirt). Ask them when they expect the bag will arrive and tell them where you will be based on your itinerary. Leave the keys with the airline so they can clear the bags through customs. Ask the airline to go with you to advise Customs Officer that bags were lost so there will be no problems further in getting your bags cleared when they arrive. Inform our staff so we can work with the airline to get your bags to you at the earliest convenience.